Al Zahra Insurance LLC

“These two awards echo RTA’s endeavours to push customer’s happiness and satisfaction rating to the highest levels and embrace it as one of RTA’s strategic goals (People Happiness). Nevertheless, we needed to redouble our efforts to maintain this superb performance level,” commented Al Tayer.

Mahboub also expressed his satisfaction for winning the two coveted awards. “These awards culminate RTA’s relentless efforts to enhance the use of edge-cutting technologies in offering customer service experience. We are also committed to developing best-in-class change methods to enable clients to make the most benefit from customer’s experience. After all, it epitomises our foremost strategic goal, i.e. People Happiness,” he noted.

“RTA is always keen on empowering clients by offering them user-friendly channels including smart apps among others. These efforts are part of our endeavour to deliver the Smart City concept rolled out by Dubai Government, and ensure people happiness and raise their satisfaction level.”