Cynon Taf Community Housing Group

Interested in learning new skills while helping the environment?

Down to Zero and Cwmbach Community Wetlands / Gwlyptiroedd Cymunedol Cwmbach are offering an accredited Level 1 Award in Forestry in the Community at the Cynon Valley Organics site in Abercynon.

Gain hands-on experience in woodland and wetland management, biodiversity, habitat creation and more, while making a positive difference to local green spaces.

Find out more and register your interest below

Cwmbach Community Wetlands, Forestry in the Community - Level 1 Award Love your wetlands? Want to help maintain them and gain a free qualification in the process? Join us for Forestry in the Community!

⚠️Boil Water Notice ⚠️

This affects customers living in the following areas:
Blaenllechau, Bryngolau, Cymmer, Dinas, Edmondstown, Ferndale, Hopkinstown, Llwyncelyn, Maerdy, Tylorstown, Penrhys, Pontygwaith, Porth, Pwll Gwaun, Pantygraigwen, Pontypridd – Treforest, Trebanog, Rhiwgarn, Tonyrefail, Tyn Y Bryn, Trehafod, Wattstown, Williamstown, Ynyshir.

During the course of routine checks we make on water quality, we have identified an issue with the chemical process we use to treat drinking water at our Maerdy Water Treatment Works. As a precaution, we temporarily stopped water from the site entering the network while we investigate and resolve the issue.

Customers will continue to receive water supplies and we do not expect any loss of service. However, as a precaution whilst we investigate further, we have issued a boil notice to customers served by this WTW.

Customers who are impacted are being sent a text and additional information is on our website dwrcymru.com
All customers in these areas are advised to boil their water with immediate effect before using it for drinking, brushing teeth, making ice and cooking purposes.

Our boil water notice page dwrcymru.com/boilwaternotice also includes a postcode checker to identify those areas affected.

We are setting up bottled water stations and will provide bottled water directly to the most vulnerable customers registered on our Priority Services Register.

We are sorry for the inconvenience this will cause and are working as quickly as possible to resolve the issue safely. We will provide more information as it becomes available, check our social media channels for further updates.

🌼 Spring Bank Holiday Closure Notice 🌼

Please note that our office will be closed on Monday 25 May and will reopen on Wednesday 27 May.

☎️ Our general telephone line will be closed from 4pm Friday 22 May until 9am Wednesday 27 May.

If you need to report an emergency repair during this time, please call 0345 2602633 - our emergency service will still be available.

Thank you and enjoy the Bank Holiday weekend! 💙

This week, colleagues across Cynon Taf Community Housing Group are coming together to support Mental Health Foundation's Mental Health Awareness Week 2026 and take action for positive mental health. 💜

We’ve already enjoyed a healthy food taster session prepared by Café Vibe, a fantastic local business based at Vibe Fitness & Functional Studio in Mountain Ash, followed by a wellness walk together. 🚶‍♀️🥗

We’re also looking forward to a special online menopause awareness session with our colleague Rebekah Drobac from United Welsh.

Taking time to connect, learn and support one another can make a real difference - for ourselves, our colleagues and our communities.

With thanks to Mental Health Foundation for leading this important campaign and encouraging us all to turn awareness into action.

As part of Mental Health Awareness Week 2026, join Cynon Taf, Trivallis and partners for a morning of woodland wellbeing activities at Bro Deg Woods 🌿

This year’s theme is all about turning awareness into action, encouraging people to take positive steps for their mental health and wellbeing. You can find out more at Mental Health Foundation.

Take time to slow down, reconnect with nature and discover how spending time outdoors can support your wellbeing. Alongside an introduction to mindfulness in nature, there’ll also be other activities taking place throughout the morning.

📍 Bro Deg Woods, Cwmbach
📅 Tuesday 12 May
🕙 10am – 1pm

We look forward to welcoming you along.

📢 Customer Services Update

This Monday May 11, our Customer Services Team will be attending all-day training. During this time, our phone lines will be redirected to our out-of-hours service.

🚨 Emergencies can still be reported at any time by calling 0345 260 2633.

Thank you for your understanding.

We’re pleased to confirm our office reception will be open to tenants and the local community from Monday [11/05/2026].

New opening times: Monday, Tuesday and Thursday, 9.00am–4.30pm.

How our Customer Services Team (CST) can help:
General tenancy queries and signposting
Rent account and payment queries (where available)
Updating your contact details
Repairs reporting and progress updates (for standard queries)
Helping you get in touch with the right team and arranging call-backs

Please note: if you need to speak with your Housing Officer, the Thrive team, or a member of our Assets team, they may not always be available at reception. To avoid a wasted journey, please arrange an appointment before attending.

If you can’t make these times, you can still contact us via phone or email as usual.

📢 Bank Holiday Closure Notice 📢

Please note that our office and general telephone lines will be closed for the upcoming Bank Holiday.

📞 Our phone lines will close at 4pm on Friday 1 May and reopen at 9am on Tuesday 5 May.

🏢 Our office will be closed on Monday 4 May, reopening Tuesday 5 May at 9am.

🚨 If you need to report an emergency during this time, you can still reach us 24/7 on 0345 2602633.

Huge congratulations to the team on winning the Vulnerable Customer Support Award at the Energy Efficiency Awards in Cardiff 🏆

The Older Not Colder service is making a real and meaningful difference to older people across RCT and Merthyr, and this recognition is so well deserved, especially for Home Energy Officer Claire, whose work continues to have a lasting impact.

It’s also great to see the vital role of the third sector being recognised in supporting those most in need.

Well done to everyone involved, including the project partners and funders who make this work possible.

We are winners – Vulnerable Customer Support Award🏆

We’re proud to share that our Older not Colder service won the Vulnerable Customer Support Award at the Energy Efficiency Awards which were held last Friday in Cardiff.

This award is a huge testament to our Home Energy Officer Claire who has made a real difference to the lives of older people living in RCT & Merthyr.

Thank you to Energy Efficiency Association for hosting and allowing the third sector to be recognised for the support it provides to the most vulnerable.

Our Chief Officer, Nerys Williams expressed thanks to our project funders Wales & West Utilities and special thanks to Care & Repair Cymru who led on the Wales wide service.

Rydym yn enillwyr – Gwobr Cymorth i Gwsmeriaid Bregus🏆

Rydym yn falch o rannu bod ein gwasanaeth Hŷn nid Oerach wedi ennill Gwobr Cymorth i Gwsmeriaid Bregus yng Ngwobrau Effeithlonrwydd Ynni a gynhaliwyd ddydd Gwener diwethaf yng Nghaerdydd.

Mae'r wobr hon yn deyrnged enfawr i'n Swyddog Ynni Cartref Claire sydd wedi gwneud gwahaniaeth gwirioneddol i fywydau pobl hŷn sy'n byw yn RhCT a Merthyr.

Diolch i Gymdeithas Effeithlonrwydd Ynni am gynnal a chaniatáu i'r trydydd sector gael ei gydnabod am y cymorth y mae'n ei ddarparu i'r rhai mwyaf bregus.

Mynegod ein Prif Swyddog, Nerys Williams ddiolch i arianwyr ein prosiect Wales & West Utilities a diolch arbennig i Care & Repair Cymru a arweiniodd ar y gwasanaeth ledled Cymru.
Cynon Taf Community Housing Group