Healthwatch Liverpool

Please share – industrial action at our hospitals

Industrial action is taking place at our hospitals from 7 - 13 April 2026

We'll contact you if your appointment needs to be rescheduled. If you haven't heard from us, please attend as planned.

A&E remains very busy - if your concern is less urgent, please use NHS 111, your local pharmacy or GP first: https://111.nhs.uk

Stop the hate in Merseyside. Hate crime is unlawful.
Doesn’t matter wherever you’re. If you witness a hate crime. Report it.

Have you or a loved one experienced palliative or end of life care in the last two years?

NHS Cheshire and Merseyside want to hear from you.

Your feedback will help improve the quality, compassion, and consistency of care for people across our region.

There are three surveys available — for people currently receiving care, for relatives and friends, and for those who have been bereaved.

The surveys are open until the end of January 2026.
Take part here: eolp.co.uk/experience-survey

We are visiting local hospitals 🏥 in the upcoming weeks collecting patients’ experiences of the corridor care and the emergency departments.
If you or your loved one has a feedback, we would love to hear about it!

Please share your thoughts in the survey: www.smartsurvey.co.uk/s/NHSCorridorCare/

Heartburn Health is live in Liverpool! This national research programme aims to improve care for people with heartburn, indigestion, or acid reflux.

We’re seeking volunteers aged 55-79 who experience these symptoms regularly or use medication for them.

Help shape better care ➡️ Enrol online now via www.heartburnhealth.org

Questions? Call 0808 281 4772.

We’re listening. 🎧 Tell us what you think about the NHS App! Whether you use it daily, occasionally, or haven’t tried it yet, your experience matters. Share your voice! Link to the survey is in our bio 🔗

Happy Christmas from everyone at Healthwatch Liverpool!

Our opening hours are:
December 24th: 9am-3pm
Christmas Day and Boxing Day: CLOSED
December 29th: 9am-5pm
December 30th: 9am-5pm
December 31st: 9am-3pm
January 1st 2026: CLOSED
January 2nd 2026: 9am-5pm

What is Healthwatch Liverpool?

We are your independent, local champion for health and social care services. Think of us as the link between you and the people who run NHS and social care services in Liverpool.

1️⃣ We Listen To You - our main job is to hear about your experiences: good or bad. Whether it's about your GP, dentist, hospital or care home, your story helps us understand what's working and what needs to improve.
2️⃣ We use your voice - We don't just collect stories. We share what you tell us (anonymously) with the decision-makers in Liverpool and at a national level. We use your feedback in reports and meetings to push for real, positive changes in local services.
3️⃣ We give you information & signpost - Unable to find a mental health service? Not sure which service to contact? We provide clear, confidential information and signpost you to the right local support for your needs.
4️⃣ The Live Well Directory - We managed Liverpool service information on The Live Well Directory! It's your one-stop shop to find local groups, services and activities for your health and wellbeing [link in bio]

Have your Say
Had an experience with a health or care service in Liverpool? Share it with us. It's confidential and can help make care better for everyone. Talk to us. We're listening. Your experiences can help drive change.

We're at the Information fair this afternoon 💚 If you're new to Liverpool, come and say hello!

Take our short survey Help improve ADHD services in Liverpool

Today’s date is 24/7. We’re supporting by reminding you that if you need to talk Samaritans that they are there 24/7 for anyone who needs someone to listen.

For alternative ways to contact them, visit: https://www.samaritans.org/how-we-can-help/contact-samaritan/