Ofgem

Ofgem has closed its investigation into OVO Energy for its process failures that could have put vulnerable prepayment meter (PPM) customers at risk.

OVO has agreed a payment to Ofgem's Voluntary Redress Fund and credit or debt write-off to customers.

🔗 https://ow.ly/TxSK50Z717l

🏠 Moving home can be stressful, but don't forget about your energy supplier!

Give notice, read meters, and provide a forwarding address to avoid issues.

Tap our link in bio for more.

Boiler Upgrade Scheme (BUS) installers must now deduct the grant amount from the customer's upfront costs.

This will ensure that property owners receive the BUS discount upfront.

What installers need to do:

📋 Complete installer declaration

📋 Provide clear breakdown of pre-discount and post-discount costs in quotes

Property owners must verify the discount before allowing the installer to submit the application. Installers must not request or accept payment of the deducted grant amount to remain compliant with BUS requirements.

Read the full guidance ➡️ https://ow.ly/cuZq50Z6xo6

We’ve launched a consultation on draft guidance to help strengthen supply chain security across the energy sector.

As systems become more digital and interconnected, managing supplier risk is increasingly important to maintaining secure, reliable energy supply.

Our proposed guidance:

⚠️ supports a consistent, proportionate approach to managing risks
✅ sets out principles and outcomes
❌ does not introduce new regulatory requirements

We’re inviting views from industry on whether the guidance is clear, practical and supports good outcomes.

Find out more and share your feedback 👇
https://ow.ly/4zhR50Z6wNI

Let’s help each other to be – do you have friends, family or neighbours who might need:

🟠 Extra support in a power cut
🟠 Help to avoid energy scams
🟠 Energy saving home improvements to keep them safe and warm

Think about how you can offer support.

Have you fallen behind on paying your energy bills?

🟠 Free debt advice here https://ow.ly/5x9e50YVqWh

🟠 Check your eligibility for extra support here https://ow.ly/RUNp50YVqWj

🟠 Find out about grants available to pay off debts here
https://ow.ly/pmlx50YVqWi

Our latest Energy Consumer Satisfaction Survey findings show:

🟠 Satisfaction with some aspects of bills has fallen
🟠 More people are receiving bills that are higher than they expected
🟠 Some still find bills hard to understand

We’re taking action through our campaign to help people:

✅ Understand what their bill means
✅ Check their energy use earlier to avoid surprises
✅ See how smart meters can improve accuracy

We’ll be sharing practical tips and tools to help people feel more in control of their energy costs.

Learn more on the findings by tapping here: https://ow.ly/hkJh50Z5uU5

If your energy supplier has stopped operating, don't worry.

✅ You'll be transferred to a new supplier
✅ You'll see no disruption
✅ Your credit is protected

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Did you know, you might be eligible for help from the government's Household Support Fund?

You can apply through your local council for financial support with essentials including utility bills

Visit your council’s page to find out more ⬇
https://ow.ly/97Ql50YelFr