Parliamentary Training Institute

30/10/2026

Friday, 30 Oct. 2026 - Accra.

Today marked the conclusion of the three-day training programme for staff of the Parliamentary Visitors’ Centre (PVC), organised by the Institute.

The final session was facilitated by Dr. Kate Addo, Chief Information Officer, on the topic, “Managing Complex and High-Pressure Visitor Encounters.” Participants were equipped with practical strategies for effectively managing challenging visitor situations while maintaining professionalism and high standards of service delivery.

In her closing remarks, the Director of the Parliamentary Visitors’ Centre, Madam Margaret Donkor, expressed appreciation to the Institute and participants for their commitment throughout the programme. She encouraged staff to apply the knowledge and skills acquired to enhance visitor experience and service delivery at the Centre.

29/10/2026

Thursday, 29th October 2026

Day two of the three-day capacity-building training programme organised by the Parliamentary Training Institute (PTI) for officers of the Parliamentary Visitors’ Centre (PVC) featured two sessions aimed at enhancing their professional competence and improving service delivery.

The first session was facilitated by Dr Frank Bitafir Ijon, Team Lead for Curriculum, Training and Research at PTI, on the topic “Complaint Handling Excellence.” The session focused on equipping officers with effective approaches to addressing visitors’ complaints professionally and improving service delivery.

The second session was facilitated by Dr Nicholas Francis Ayamga, Director of Performance, Monitoring and Evaluation, on “Emotional Intelligence and Professional Resilience.” The session highlighted the importance of emotional awareness, self-management and resilience in maintaining professionalism and delivering quality service.

The training forms part of PTI’s efforts to strengthen the capacity of PVC officers and promote excellent visitor experiences at Parliament.

28/10/2026

Wednesday, 28th October , 2026

The Parliamentary Training Institute (PTI) has commenced a three-day capacity-building training programme for officers of the Parliamentary Visitors’ Centre (PVC) to enhance their professional competence and improve their interpersonal relations with visitors.

Two sessions were held on the first day of the programme.

The first session was facilitated by Wing Commander Frederick Bawa (Rtd.), Deputy Marshal of Parliament, on the topic “Conflict Management and De-escalation.” The session equipped participants with insights into managing conflicts effectively and handling challenging situations professionally.

The second session was facilitated by the Head of the Parliamentary Training Institute, Dr Ernest Darfour Esq., on the topic “Understanding Frontline Service Excellence.” The session highlighted the importance of professionalism, effective communication and quality customer service in creating positive experiences for visitors.

The three-day training programme forms part of PTI’s commitment to strengthening the capacity of parliamentary officers and promoting service excellence within the Parliamentary Service.

23/10/2026

Friday, October 23, 2026 – Accra

A brief but significant ceremony has brought to a close the week-long training programme for Members and staff of the Parliament of Namibia.

Addressing participants on behalf of the Rt. Hon. Speaker, the Clerk to Parliament, Mr. Ebenezer Ahumah Djietror, commended the delegates for their active participation and commitment to strengthening parliamentary practice and good governance.

Speaking on behalf of the Namibian delegation, Hon. Bethuel Tjaveondja expressed appreciation for the programme, describing it as an enriching experience.

The ceremony climaxed with the presentation of certificates to members of the Namibian delegation, symbolising their successful completion of the programme.

23/10/2026

October 23, 2026 – Accra

Members of the Namibian delegation have been given a first-hand experience of Ghana’s legislative chamber as part of their engagement with the Institute.

The delegation toured the Chamber of Ghana’s Parliament, where they were taken through its layout, key features and the procedures that shape parliamentary proceedings.

The tour was led by Wg. Cmdr. Frederick Bawa (Rtd.), Deputy Marshal of Parliament, who guided the delegation through the Chamber and provided practical insights into its operations and the conduct of parliamentary business.

The visit offered participants an opportunity to connect lessons from the training sessions with the practical setting in which Ghana’s legislative business is conducted.

23/10/2026

Friday, October 23, 2026 – Accra

The week-long training programme for the Namibian delegation wrapped up on Friday with a strong emphasis on practical learning and active participation.

The closing sessions were facilitated by Ms. Sena Awo Kafui and Mr. Cephas Egbefome, both of the Parliamentary Service, who took participants through engaging practical exercises designed to consolidate key lessons from the week.

23/10/2026

22/10/2026

Thursday, October 22, 2026 – Accra

Day Four of the training programme for the Namibian delegation focused on meaningful public engagement and strong committee leadership.

Opening the day, Supt. Efia Tenge (Rtd.), Director of Public Engagement at the Parliamentary Service, facilitated a session on “Designing Engagement that Works.” She took participants through practical approaches to building effective engagement between Parliament, citizens and other key stakeholders.

The final session was led by the Head of PTI, Dr. Ernest Darfour, on “The Committee System and the Mandate and Authority of Committee Chairs.” The session examined the workings of parliamentary committees and the responsibilities and authority of Committee Chairs in ensuring effective scrutiny and oversight.

22/10/2026

Thursday, October 22, 2026 – Accra

The Institute has held a specialised training session for staff of the Namibian parliamentary delegation, focusing on strengthening committee secretariat management and the application of Artificial Intelligence (AI) in parliamentary work.

Dr. Frank Bitafir Ijon, Team Lead for Curriculum, Training and Research at PTI, facilitated a session on “Parliamentary Committee Procedures and Effective Secretariat Management.” The session explored the critical role of parliamentary staff in supporting committee operations and ensuring effective management of committee business.

Turning attention to emerging technology, Mr. Cephas Egbefome, Principal Research Officer, led a session on “The Use of AI for Committee Reports and Parliamentary Research.” He highlighted how AI tools can support research and enhance the preparation of committee reports.

21/10/2026

Wednesday, October 21, 2026 – Accra

Day Three of PTI’s training programme for MPs and staff of the Namibian Parliament focused on legislative scrutiny, oversight tools and effective parliamentary inquiries.

Dr. Ibn Zackaria, Principal Research Officer of the Parliamentary Service, opened the day with a session on “Post-Legislative Scrutiny,” taking participants through Parliament’s role in examining the implementation and impact of laws after their enactment.

The second session, facilitated by the Head of PTI, Dr. Ernest Darfour, focused on “Foundations and Mapping of Parliamentary Oversight Tools.” He explored the various mechanisms available to Parliament in holding public institutions and office holders accountable.

Bringing the day’s sessions to a close, former Second Deputy Speaker of Ghana’s Parliament, Hon. Joe Ghartey, engaged participants on “Conducting Inquiries, Public Hearings and Effective Questioning of Witnesses.” The session highlighted practical approaches to gathering evidence, interrogating issues and strengthening the effectiveness of parliamentary inquiries.