The Gambia Public Utilities Regulatory Authority - PURA

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The Gambia Public Utilities Regulatory Authority - PURA The Gambia Public Utilities Regulatory Authority (PURA) is a multi-sector regulator established by an Act of the National Assembly of The Gambia.

Under The Gambia Public Utilities Authority Act of 2001 (The PURA Act), which came into force at the latter part of 2003, the National Assembly (Parliament) set up PURA as a multi-sector regulator. Company overview

• The day to day management of the institution is carried out by the Director General with a core team of experts and technical staffs in four Departments. The Legal Unit reports directly to the Director General. Director General
• Responsible for the day-to-day management of PURA with the objective of improving the efficiency with which public utility services are provided and increasing the percentage of Gambia residents having access to our regulated services. Technical Regulation Directorate
• Advises the Board (through the Director General) on issues relevant to regulation of the telecommunications, electricity and water sectors. It also monitors compliance with regulations and service quality. Economics & Finance Directorate
• Advises the Board (through the Director General) on rates and tariffs; performs economic and financial analyses; conducts research and develops special studies and forecasts. Administration and Human Resource Directorate
• Oversees personnel functions of the PURA; coordinates administrative activities, including procurement, staff welfare and motivation. It also handles the staff health insurance and social security schemes. Consumer Affairs Directorate
• Handles consumer complaints of utility services and reviews these with the relevant service providers. It monitors the level of consumer satisfaction with services provided by utilities and PURA itself. Public & International Affairs Unit
• Responsible for External Communications, public and corporate affairs; and liaises with International Partners through collaborations with other directorates and units

Legal, Licensing and Enforcement Unit
• Advises the Board (through the Director General) and management on all legal matters affecting the Authority. Draft all legal instruments such as licenses, contracts and regulations of the Authority.

DID YOU KNOW?Consumers have a voice in setting standards!Before establishing performance standards or fee and charging g...
26/10/2026

DID YOU KNOW?

Consumers have a voice in setting standards!

Before establishing performance standards or fee and charging guidelines, PURA is required to consult both service providers and consumers, in accordance with Sections 33 and 34 of the PURA Act, 2001.

Consumer consultation is an important part of promoting transparency, accountability, and fair regulation in the public utilities sector.

Your voice matters. Your input counts.

📧 [email protected]
🌐 www.pura.gm

📍 SOMA | PURA STUDENT BANTABAThe Public Utilities Regulatory Authority (PURA), in partnership with Tahir Ahmadiyya Musli...
24/10/2026

📍 SOMA | PURA STUDENT BANTABA

The Public Utilities Regulatory Authority (PURA), in partnership with Tahir Ahmadiyya Muslim Senior Secondary School in Soma, LRR, is engaging students through a Student Bantaba to promote consumer awareness and education.

The engagement brings together students and PURA Student Ambassadors from other schools to learn about PURA’s mandate, discuss issues relating to electricity, water, telecommunications, and consumer rights, and understand the proper channels for reporting service-related complaints.

Through this initiative, PURA continues to empower young people to become informed consumers and advocates for consumer rights within their schools and communities.

Empowering students. Promoting consumer rights. Building informed communities.

DID YOU KNOW?PURA regulates. We don’t supply.The Public Utilities Regulatory Authority (PURA) does not sell electricity,...
19/10/2026

DID YOU KNOW?

PURA regulates. We don’t supply.

The Public Utilities Regulatory Authority (PURA) does not sell electricity, water, fuel or telephone services. Instead, we regulate and oversee licensed service providers to promote safe, fair and reliable service delivery.

Know your regulator. Know our mandate.

📧 [email protected]
🌐 www.pura.gm

The Public Utilities Regulatory Authority (PURA) successfully convened the 9th Consumer Parliament yesterday ,Saturday, ...
18/10/2026

The Public Utilities Regulatory Authority (PURA) successfully convened the 9th Consumer Parliament yesterday ,Saturday, 17 October 2026, at the Westfield Youth Monument, bringing together consumers, service providers, and other stakeholders for dialogue on issues affecting utility services.

Held under the theme “Bridging the Gap Between Service Providers & Consumers,” the event provided a platform for consumers to share their experiences, raise concerns, and engage with service providers on matters relating to service delivery and consumer satisfaction.

The engagement reaffirmed the importance of open communication, stakeholder collaboration, and meaningful consumer participation in promoting accountability and improving service delivery.

PURA extends its appreciation to all participants, service providers, stakeholders, and partners who contributed to the success of this year’s Consumer Parliament.

Together, we continue to bridge the gap.

Your voice matters. Your concerns count.

17/10/2026

LIVE @ THE PURA CONSUMER PARLIAMENT 2026

17/10/2026

Join consumers , Seevice Providers , the Regulator and stakeholders for an engaging dialogue on improving service delivery and strengthening consumer -provider relationships .

Date : Today 17th October 2026
Time and venue : 10 a.m at the Westfield Youth Monument
Theme: Bridging the gap between consumers and the service providers

The Authority ‘s know that your Voice matters , Your concerns count so be part of the conversation .

01 DAY TO GO!The countdown is onto the 9th consumer parliament !Join consumers , Seevice Providers , the Regulator and s...
16/10/2026

01 DAY TO GO!

The countdown is onto the 9th consumer parliament !

Join consumers , Seevice Providers , the Regulator and stakeholders for an engaging dialogue on improving service delivery and strengthening consumer -provider relationships .

Date : 17th October 2026
Time and venue : 10 a.m at the Westfield Youth Monument
Theme: Bridging the gap between consumers and the service providers

The Authority ‘s know that your Voice matters , Your concerns count so be part of the conversation .

02 DAYS TO GO!The countdown is onto the 9th consumer parliament !Join consumers , Seevice Providers , the Regulator and ...
15/10/2026

02 DAYS TO GO!

The countdown is onto the 9th consumer parliament !

Join consumers , Seevice Providers , the Regulator and stakeholders for an engaging dialogue on improving service delivery and strengthening consumer -provider relationships .

Date : 17th October 2026
Time and venue : 10 a.m at the Westfield Youth Monument
Theme: Bridging the gap between consumers and the service providers

The Authority ‘s know that your Voice matters , Your concerns count so be part of the conversation .

The Public Utilities Regulatory Authority (PURA), in collaboration with the Central Projects Coordination Unit-MOFEA and...
15/10/2026

The Public Utilities Regulatory Authority (PURA), in collaboration with the Central Projects Coordination Unit-MOFEA and World Bank Group, organizes a validation workshop on the Draft Net Billing Guidelines.

The workshop brought together relevant stakeholders to review and validate the draft guidelines, providing an opportunity to exchange views, gather feedback, and strengthen the framework for transparent, consistent, and accountable billing practices within the utilities sector.

This collaborative process reflects the importance of stakeholder engagement in developing guidelines that promote consumer protection, strengthen regulatory oversight, and enhance service delivery.

Do You know who can complain to PURA about a public utility?Anyone can! Under Section 38 of the PURA Act, 2001, any pers...
15/10/2026

Do You know who can complain to PURA about a public utility?

Anyone can! Under Section 38 of the PURA Act, 2001, any person may lodge a complaint with PURA if a public utility fails to comply with its obligations under the Act.

PURA investigates complaints and informs complainants of the action taken.
Your voice matters. Know your rights and let PURA hear you!

Address

Sukuta

Opening Hours

Monday 08:00 - 16:00
Tuesday 08:00 - 16:00
Wednesday 08:00 - 16:00
Thursday 08:00 - 16:00
Friday 08:00 - 12:30

Telephone

+2204399601

Website

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