21/07/2022
Sir,
I am a SENIOR citizen and PHYSICALLY HANDICAPPED PERSON unable to go ANYWHERE without any help . I am getting Pension from Rly since November 2015 . On 10/7/2019 my money was withdrawn from my account by CYBER CRIME & same was informed by me in my Home Branch ie Meera Bagh Bank on 12/7/2019 in writing as per RBI GUIDELINES.But no suitable action was taken by Meera Bagh Bank. If suitable action was taken by the Bank official then my money was back in my account.
On 29/30/3/22 a phone call was received from the MANAGER,Meera Bagh Bank & asked me to submit the relevant documents to the bank official and same was handed over to the Bank official .Then he informed me that the case was referred to the Committee who will investigate the matter and their report will be come within Three Months.
On Emails dtd 21/7/22 in which it was informed that my Claim was Rejected by SOP Committee. This is a very sad that my claim was Rejected but on the other hand I had already been informed my Home Branch ie Meera Bagh Bank within Two Days ie 12/7/2019 as per RBI GUIDELINES. This shows that my Home Branch ie Meera Bagh Bank was nt serious in my case to FORWARDED the matter to Higher authorities. This issue was also to be seen & why no action is taken seriously in this case who r responsible for this matter.
In view of this you are requested to please look into this matter and do the needful actions. The decision which was taken by the SOP COMMITTEE will be Dismissed & my CLAIM IS STAND VALID WHEN I HAD INFORMED BY ME IN MY HOME BRANCH IE MEERA BAGH BANK WITHIN TWO DAYS OF THE CYBER CRIME AND REFUND MY MONEY IN MY MONEY OF RS9544/- IN MY ACCOUNT AS SOON AS POSSIBLE.
HOPING A FAVOURABLE RESPONSE .
THANKS. Your Faithfully,
Dtd 22/7/22 AJAY Kumar SHARDA,
B-5/36, PASCHIM VIHAR,
New Delhi 110063
Chairman sbisbi.co.in Government Website

01/11/2018