Pensions Department Kenya

How new digital system seeks to ease pensioners’ pain Treasury to issue a circular on the full migration of pension administration to the electronic e-PMIS.

📢 𝗗𝗘𝗣𝗘𝗡𝗗𝗔𝗡𝗧𝗦’ 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦 𝗨𝗡𝗗𝗘𝗥 𝗧𝗛𝗘 𝗟𝗔𝗪

Following the loss of a pensioner, the Pensions Department issues the following guidance to assist affected families in the enrolment of eligible dependants for pension benefits.

The Department recognizes that this period may present both personal and administrative challenges. This notice is therefore intended to provide clear direction on the requirements and process, in accordance with the law, to facilitate timely access to entitled benefits.

⚖️ 𝗟𝗘𝗚𝗔𝗟 𝗙𝗥𝗔𝗠𝗘𝗪𝗢𝗥𝗞
This process is guided by:

1. Pensions Act (CAP. 189)
2. Widows’ and Children’s Pensions Act (CAP. 195)

👨‍👩‍👧‍👦 𝗘𝗟𝗜𝗚𝗜𝗕𝗟𝗘 𝗗𝗘𝗣𝗘𝗡𝗗𝗔𝗡𝗧𝗦 𝗜𝗡𝗖𝗟𝗨𝗗𝗘:

1. Widow or Widower
2. Children (below 24 years at the time of death)
3. Legal Guardian (where applicable)

📋 𝗞𝗘𝗬 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦 𝗙𝗢𝗥 𝗘𝗡𝗥𝗢𝗟𝗠𝗘𝗡𝗧:
1. Duly filled Declaration/Guardianship Form
2. Certified ID copy of the Dependant/Guardian
3. Authentication Report for the Death Certificate
4. Certified Birth Certificates for eligible children
5. Certified Marriage Certificate (or Witness IDs where not available)
6. Chief’s Letter introducing the dependants
7. Duly filled Paypoint Form & ATM copy (Front side only)

🚨 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧 𝗔𝗗𝗩𝗜𝗦𝗢𝗥𝗬
Applicants are encouraged to ensure all documents are complete, certified and accurate to avoid delays in processing.

📍 Visit your nearest Huduma Centre or the Pensions Department offices for assistance.
020 2246714
𝙋𝙀𝙉𝙎𝙄𝙊𝙉𝙎 𝘿𝙀𝙋𝘼𝙍𝙏𝙈𝙀𝙉𝙏 - 𝙎𝙐𝙋𝙋𝙊𝙍𝙏𝙄𝙉𝙂 𝙁𝘼𝙈𝙄𝙇𝙄𝙀𝙎, 𝙃𝙊𝙉𝙊𝙐𝙍𝙄𝙉𝙂 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 𝘼𝙉𝘿 𝙐𝙋𝙃𝙊𝙇𝘿𝙄𝙉𝙂 𝙏𝙃𝙀 𝙇𝘼𝙒.

Be Aware of Impersonation, Our Social Media Handles are Verified.

Connect with The Pensions Department through the Official Social Media Handles.

Treasury reprieve for thousands of retired teachers over dues Delays in processing payments resulted from a standoff between Treasury and KRA.

🚨 PUBLIC NOTICE: FAKE AND FORGED PENSION COMMUNICATION

The Pensions Department wishes to inform members of the public that it has come to its attention that a document, together with related claims, is circulating online and purporting to be an official communication concerning retirement benefits.
The said document is FAKE and FORGED.

It did not originate from the Pensions Department, the National Treasury, or any of its authorized offices.
Members of the public are hereby strongly advised to disregard the document and any information contained therein. The public is further urged to rely solely on information disseminated through official Government communication channels, including authorized publications and verified platforms.

⚠️ The matter has been formally reported and escalated to the relevant authorities for investigation and appropriate action.
https://whatsapp.com/channel/0029Vb6Iyia8fewyrd3qwq2Y/143

Access pension services at select Huduma Centres and make your retirement your priority.

🚨 FAKE POST ALERT 🚨

The Pensions Department has noted a misleading post circulating on social media falsely claiming that retirees are required to undergo registration. This information is NOT legitimate.

For clarity, there is NO ongoing registration for retirees. The registration exercise mentioned was conducted last year as a one-off exercise and is NOT an annual requirement.

We urge retirees and the public to disregard the false post and avoid sharing unverified information. For accurate updates, please follow our official platforms or contact our offices directly.

No More Long Trips, access Pensions services conveniently at select Huduma Centres.

𝗣𝗲𝗻𝘀𝗶𝗼𝗻𝘀 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗧𝗲𝗮𝗺 𝗶𝗻 𝗘𝗺𝗯𝘂 𝘁𝗼 𝗘𝗻𝗵𝗮𝗻𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽 𝗞𝗲𝘆 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀

In line with its rallying call “Service with Integrity and Commitment,” the Pensions Department leadership has embarked on a mission to strengthen customer service and institutional efficiency. The Department’s team is currently in Embu for a working retreat aimed at developing key operational documents, including the Standard Operating Procedures (SOPs), the Departmental Operations Manual and essential policy frameworks.

The retreat brings together officers from various sections of the Department to harmonize processes, promote accountability and ensure that service delivery to retirees and dependents is guided by standardized and transparent practices. The initiative reflects the Department’s broader reform agenda to enhance operational effectiveness and align its services with government performance standards.

As part of the Embu retreat activities, the team paid a courtesy call to the Pensions Desk at the Huduma Centre Embu to assess the quality of services provided, interact with clients and appraise staff on best practices.

The Department’s delegation was led by Mr. Samson Oluyundi, the Deputy Director in charge of the Dependent Claims and Enrolment Section, accompanied by Mr. Oliver Wandera from the Public Communications Section and Ms. Juliet Nyambura from Customer Service.
The team was received by Ms. Esther Njue, the Huduma Kenya Embu Customer Care representative holding brief for the Centre Manager and Ms. Frida Njagi from the Pensions Desk.

During the visit, Mr. Oluyundi expressed satisfaction with the level of service being rendered to retirees whom he described as the Department’s major stakeholders. He commended the Huduma Centre team for their professionalism and dedication, noting that such collaborations play a key role in ensuring that retirees receive dignified, efficient, and transparent services.

He further emphasized the Department’s commitment to continuous improvement through innovation, stakeholder engagement, and capacity building. “Our goal is to ensure that every retiree and dependant experiences timely, reliable and courteous service in line with our core values of integrity, commitment and excellence,” he said.

The Embu working retreat marks a significant step in the Department’s journey to institutionalize best practices and strengthen pension service delivery across the country.

🔔 𝗣𝗨𝗕𝗟𝗜𝗖 𝗡𝗢𝗧𝗜𝗖𝗘 — 𝗙𝗔𝗞𝗘 𝗙𝗔𝗖𝗘𝗕𝗢𝗢𝗞 𝗣𝗔𝗚𝗘𝗦 𝗔𝗟𝗘𝗥𝗧

The Pensions Department wishes to alert all members of the public that there are fraudulent pages and social media accounts currently impersonating the official Pensions Department.

These fake pages are not managed, authorized, or affiliated with the Department in any way. They have been misleading members of the public by issuing false information, requesting personal details, and promising services or benefits that are not genuine.

We wish to strongly caution all pensioners, public servants, and members of the public not to share any personal or financial information through such pages. The Department does not request confidential details such as ID numbers, bank account numbers or passwords through social media platforms.

For accurate information, updates and official communication, please use our verified and authorized channels only:

✅ Official page: www.facebook.com/PensionsKE
✅ Official X: www.x.com/PensionsDeptKe
✅ Official Website: www.treasury.go.ke/pensions
✅ Email: [email protected]
✅ WhatsApp: +254-020-2246714

If you encounter any suspicious page or individual claiming to represent the Pensions Department, kindly report the account immediately to Facebook and inform us through our official contact channels.

⚠️ 𝗗𝗜𝗦𝗖𝗟𝗔𝗜𝗠𝗘𝗥

The Pensions Department shall not be held liable for any loss, damage, or inconvenience suffered by any individual who engages, shares information with, or makes transactions through fake or unauthorized social media accounts purporting to represent the Department. Members of the public are therefore urged to verify all information through the official channels listed above before taking any action.

Serving with Integrity and Commitment

𝗣𝗘𝗡𝗦𝗜𝗢𝗡𝗦 𝗗𝗘𝗣𝗔𝗥𝗧𝗠𝗘𝗡𝗧 𝗛𝗢𝗟𝗗𝗦 𝗥𝗘𝗧𝗥𝗘𝗔𝗧 𝗧𝗢 𝗗𝗘𝗩𝗘𝗟𝗢𝗣 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 𝗠𝗔𝗡𝗨𝗔𝗟𝗦 𝗔𝗧 𝗞𝗦𝗚–𝗘𝗠𝗕𝗨

The Pensions Department has embarked on an important initiative to strengthen efficiency, consistency and accountability in service delivery through the development of comprehensive Operations Manuals. The retreat, which is being held at the Kenya School of Government (KSG) – Embu Campus, marks a significant milestone in the Department’s ongoing efforts to institutionalize best practices and enhance operational excellence.

On behalf of the Secretary of Pensions, the retreat was officially opened by the Deputy Director in charge of Assessment, Ms. Mary Ijaya, who underscored the critical importance of documenting internal processes and procedures as a foundation for effective management and improved service delivery. In her remarks, Ms. Ijaya emphasized that an Operations Manual is more than just a procedural guide - it is a living document that provides clear direction on how a department functions on a day-to-day basis. It serves as a vital reference point that ensures consistency, accountability and institutional memory across all levels of the organization.

She further highlighted that the development of these manuals will enable the Department to standardize its operations, ensuring that all officers execute their duties in a consistent and effective manner. Beyond promoting uniformity, the manuals will also act as an invaluable training tool for new staff, reducing the learning curve during onboarding and helping them quickly adapt to their roles.

Ms. Ijaya noted that by capturing the Department’s collective knowledge and established procedures, the manuals will ensure business continuity even in the absence of key personnel, thereby safeguarding the Department’s institutional capacity.

In addition, she observed that the manuals will clearly define roles and responsibilities, minimizing errors, duplication of effort and unnecessary delays. They will also articulate compliance obligations, safety measures and risk management procedures to ensure adherence to legal and regulatory requirements while promoting a culture of accountability and continuous improvement.

The retreat has brought together officers from various divisions within the Department to collaboratively document their core processes, align procedures, policies and ensure that the manuals accurately reflect the Department’s commitment to timely, transparent and efficient pension service delivery.

Once finalized, the Operations Manuals will serve as a cornerstone of the Department’s internal governance framework, reinforcing its mission to provide reliable and effective pension administration for all its clients.