The Servis Agency

How often do you give your customers a wow experience? If 54% of your customers already feel like customer service is an afterthought in your business, that’s not good.

You should always have a plan for the customer service you will provide to your customers. Be prepared to go the extra mile for each client at every touch point.

By showing them your preparedness, you’re making them know you care.

You should not wait till a customer complains before you begin prioritizing good customer service.

On this week’s 👤 we will be highlighting ’Anzica, the founder of Growth Molecules, a management consulting firm.

Emilia started her career in Silicon Valley where her passion for technology was developed. She has helped organizations build scalable customer success programs. She obtained her MBA at Saint Mary’s College of California focusing on Global Competition and Strategy.

Emilia has been helping individuals and teams achieve their goals by using the power of emotional intelligence and getting people to leave their comfort zone.

Emilia is recognized globally as a management consultant and has received several accolades for her works; she was awarded the 2021 intricately Top 75 Cloud Revenue influencer award and the smart Karrot Top 50 customer success influencers amongst others.

Emilia is an official member of the Forbes Coaches Council, where members are selected based on their in-depth experience and diversity.

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📷: Emilia D’Anzica, medium.com

As an employer, you should not do anything to risk losing your customers. Treating them right is the only way to maintain and increase your acquisition and retention rates, thereby increasing company revenue.

Customers want to be pampered. They need you to show them that you value, respect and cherish them.
Always tell them thank you; simple courtesy goes a long way in ensuring they know you have their best interest at heart and you will do anything to make sure they are satisfied as customers.
Finding solutions to their problems and treating them like they are the only customer patronizing your business gives them a sense of worth and makes it easier for them to keep coming back.

This is a subtle reminder that even if you have loyal customers who you believe would always patronize you, statistics have shown that 1 in 3 consumers would walk away after one bad experience.

Let’s do a little calculation here. Say you have 15 customers, and 1 in 3 of those customers leave. You will be left with 10 customers and you wouldn’t know if 2/3 out of the 5 that leave are your high value customers. I don’t think you would want to risk that. 

This stat should reinforce the fact that a good customer experience is the only way to continually retain your customers.

This is a subtle reminder that even if you have loyal customers who you believe would always patronize you, statistics have shown that 1 in 3 consumers would walk away after one bad experience.

Let’s do a little calculation here. Say you have 15 customers, and 1 in 3 of those customers leave. You will be left with 10 customers and you wouldn’t know if 2/3 out of the 5 that leave are your high value customers. I don’t think you would want to risk that.

This stat should reinforce the fact that a good customer experience is the only way to continually retain your customers.

On this week’s 👤 we will be highlighting , Director-Customer Experience Management Founder and CSO Bridge International Academies, Neetch Company.

Debbie Akwara is a customer experience management expert and humanitarian. Deborah has a bachelor’s degree in performing arts and further education in Customer Experience Management at Lagos Business School, Nigeria and the Delft Institute of Technology, Netherlands.

She is a highly trained professional with various achievements/awards which includes a global recognition as a finalist, Customer Experience (CX) impact award in 2016 by CXPA (Customer Experience Professionals Association) Minneapolis, USA. She has over 14 years experience working in different industries(media, banking etc).

Debbie is known for leveraging customer insight to increase customer satisfaction while aligning strategies to measurable business outcomes.
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📷 :Debbie Akwara, https://buff.ly/3O3lwjm

On this week’s 👤 we will be highlighting , Director-Customer Experience Management Founder and CSO Bridge International Academies, Neetch Company.

Debbie Akwara is a customer experience management expert and humanitarian. Deborah has a bachelor’s degree in performing arts and further education in Customer Experience Management at Lagos Business School, Nigeria and the Delft Institute of Technology, Netherlands.

She is a highly trained professional with various achievements/awards which includes a global recognition as a finalist, Customer Experience (CX) impact award in 2016 by CXPA (Customer Experience Professionals Association) Minneapolis, USA. She has over 14 years experience working in different industries(media, banking etc).

Debbie is known for leveraging customer insight to increase customer satisfaction while aligning strategies to measurable business outcomes.
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📷 :Debbie Akwara, Businessday.ng

In commemoration of the Eid celebrations, The Servis Agency is on a publishing break and will resume publishing on Wednesday, 13 July.

Enjoy your holiday!

The bottom line in business refers to a business’s net income, net earnings, or net profit.

A CEO who takes customer experience seriously, who puts his customers first has the tendency to have a stronger bottom line than their competitors .

If the CEO of company ‘A’ takes customer experience seriously and company ‘B’ doesn’t, trust customers not to ignore this and patronize company ‘A’ more. This helps increase the net profit of company ‘A’, because the more the customers, the more the profit.

Also, a CEO that takes customer experience seriously would ensure his/her subordinates do the same. And with this,every department will treat customers better.