Research, Planning, and Monitoring Division

𝙌𝙪𝙖𝙡𝙞𝙩𝙮 𝘽𝙚𝙜𝙞𝙣𝙨 𝙖𝙩 𝙩𝙝𝙚 𝙏𝙤𝙥: 𝙄𝙎𝙊 𝙇𝙚𝙖𝙙𝙚𝙧𝙨 𝙐𝙣𝙙𝙚𝙧𝙜𝙤 𝙎𝙥𝙚𝙘𝙞𝙖𝙡 𝘼𝙪𝙙𝙞𝙩

Today, the Internal Quality Audit (IQA) Team conducted its Special Audit for the ISO Facilitator, Atty. Ralph Anthony S. Cortez, and the Lead Auditor, Dr. Olympia D.C. Micor — marking the completion of the internal audit cycle for all process owners. 💯

Their Management Review Procedure and Internal Audit Procedure were examined to ensure proper documentation, consistent implementation, and alignment with ISO standards.

With the internal audit phase concluded, the Commission now advances to the Systems Audit, to be conducted by Macro Vision Consultancy.

By holding its leaders to the same standards, the Commission strengthens its systems and reinforces its mandate to deliver responsive, transparent, and quality services to the urban poor.

Quality begins at the top 🏔️— and accountability completes the cycle. 🔄

:2015

𝟗𝟗% 𝐒𝐚𝐭𝐢𝐬𝐟𝐢𝐞𝐝, 𝟏𝟎𝟎% 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐝: 𝐂𝐢𝐭𝐢𝐳𝐞𝐧/𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐒𝐮𝐫𝐯𝐞𝐲 𝐟𝐨𝐫 𝐂𝐘 𝟐𝟎𝟐𝟓 𝐇𝐢𝐭𝐬 𝐇𝐢𝐠𝐡 𝐌𝐚𝐫𝐤𝐬 📈

The Research, Planning, and Monitoring Division (RPMD), led by Acting Chief Catherine E. Mallari and Mr. Vincent F. Eugenio, Lead Researcher, presented the results of the Citizen/Client Satisfaction Survey (CCSS) for the Capability Building Program (CBP) for CY 2025, showing consistent excellence following last year’s strong performance. ✅

The presentation was attended by Commissioners, together with their Technical Staff, EA Jesse Wilvic S. Jacildo, members of the Technical Operations Support Group (TOSGs), and the Field Operations Division (FOD) Chiefs — the leaders of field teams serving the communities. 👥🏘️

Ms. Jamaica T. Torrejos, member of the Research Unit, shared the encouraging result of a 99% satisfaction rating in the quality of services. 🌟 The activity also served as an opportunity to recognize and commend the FOD Chiefs and their teams for their dedication and encouraged the continuation of programs that are inclusive and responsive to the needs of the urban poor. 🤝💡

The discussion that followed allowed Commissioners and FOD Chiefs to reflect on the results and explore policies and programs that may further strengthen the CBP. ✍️ With the guidance and supervision of Usec. Michelle Anne B. "Cheche" Gonzales, the Commission will continue assessing the effectiveness of the program, focusing on participants’ knowledge, behavior, and outcomes to ensure long-term sustainability. 🌱

𝐓𝐀𝐆𝐔𝐌𝐏𝐀𝐘 𝐀𝐍𝐆 𝐀𝐓𝐈𝐍𝐆 𝐏𝐀𝐆-𝐀𝐋𝐏𝐀𝐒! 👏

𝐁𝐚𝐭𝐚𝐲 𝐬𝐚 𝐂𝐘 𝟐𝟎𝟐𝟓 𝐂𝐢𝐭𝐢𝐳𝐞𝐧/𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐒𝐮𝐫𝐯𝐞𝐲 𝐩𝐚𝐫𝐚 𝐬𝐚 𝐚𝐭𝐢𝐧𝐠 𝐦𝐠𝐚 𝐢𝐬𝐢𝐧𝐚𝐠𝐚𝐰𝐚𝐧𝐠 𝐂𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦, 𝟗𝟗% 𝐧𝐠 𝐦𝐠𝐚 𝐤𝐚𝐥𝐚𝐡𝐨𝐤 𝐚𝐲 𝐥𝐮𝐛𝐨𝐬 𝐧𝐚 𝐧𝐚𝐬𝐢𝐲𝐚𝐡𝐚𝐧 𝐬𝐚 𝐥𝐚𝐡𝐚𝐭 𝐧𝐠 𝐚𝐬𝐩𝐞𝐭𝐨 𝐧𝐠 𝐬𝐞𝐫𝐛𝐢𝐬𝐲𝐨 𝐧𝐠 𝐏𝐂𝐔𝐏, mula sa mabilis na pagtugon, maaasahang programa, at malinaw na komunikasyon hanggang sa epektibong kinalabasan ng programa.

Higit sa numero, ipinapakita nito na tumatalima tayo sa pinakamataas na pamantayan ng serbisyong publiko at aktibong pakikinig sa boses ng maralita. Tagumpay ito ng sama-samang pagtitiwala at pagtutulungan.

𝐌𝐚𝐫𝐚𝐦𝐢𝐧𝐠 𝐬𝐚𝐥𝐚𝐦𝐚𝐭 𝐬𝐚 𝐢𝐧𝐲𝐨𝐧𝐠 𝐩𝐚𝐠𝐭𝐢𝐰𝐚𝐥𝐚 𝐚𝐭 𝐩𝐚𝐤𝐢𝐤𝐢𝐬𝐚. 𝐊𝐚𝐲𝐨 𝐚𝐧𝐠 𝐥𝐚𝐤𝐚𝐬 𝐧𝐠 𝐏𝐂𝐔𝐏!

Nakalaan ang aming pusong paglilingkod upang mas mapabuti pa ang inyong kabuhayan at kinabukasan. Patuloy tayong magsama-sama tungo sa pag-ALPAS sa Kahirapan.