National Water and Sewerage Corporation

Temporary Water Supply Interruption.

We have isolated the Ggaba 1-Naguru pumping main to repair a leakage on the transmission main interconnection at the former Electoral Commission offices (opposite Kitgum House).

Affected areas: Parts of Ntinda, Nakawa, Bukoto, Kamwokya, Mulago, Kyebando & surroundings.

Estimated Duration: 2 hours.

We apologize for the inconvenience.

Restoration works are ongoing.

Water supply to Naguru Hospital, Kanjokya street, parts of Kamwokya, and the surrounding areas has been closed off to handle an emergency fault along the Lugogo bypass.

A team is on ground to address the fault in the shortest time possible.

All inconveniences are highly regretted. (ECT: 3HRS)

On this Martyrs Day, we honor the brave souls who chose truth and faith over compromise. May their legacy inspire us to stand up for our beliefs with courage and grace.

Water Supply Interruption - Busia.

Our sincere apologies to customers in Busia experiencing no water and low pressure situations.

This is due to an emergency fault along the transmission line around Lumino.

We kindly request for your patience as we work to complete the repairs and restore supply in the shortest time possible.

All inconveniences are highly regretted.

When did you last clean your water tank?

Dear customers, don't compromise water quality at home!
Drain and clean storage tanks by scrubbing with a mild disinfectant at least once in 6 months.

Good morning dear customers.
As the rain blesses our city this Tuesday morning, we wish all our valued customers a safe and productive day ahead.

During rainy weather, we encourage you to:
-Protect your water storage containers by keeping them covered.
-Avoid opening manholes or interfering with drainage channels.
- Report any water leaks, bursts, sewer blockages, or service interruptions through our customer care channels for prompt attention.

Our teams remain on standby to ensure reliable water and sewerage services across the city despite the weather conditions.

Remember, every drop counts. Let's work together to protect our water infrastructure.

Toll-Free: 0800 100 977, 0800 200 977, 0800 300 977.

KW-LVWATSAN Water Supply Network Project (Package 2B) Registers Steady Progress.

Kampala, Uganda

The National Water and Sewerage Corporation (NWSC) continues to make significant strides in the implementation of the KW-LVWATSAN Water Supply Network Project (Package 2B).

Once completed, this project will improve water supply in the Greater Kampala Metropolitan Area (GKMA).

The Senior Director of Planning, Performance and Capital Development (SD, P&CD), Eng. Paddy Twesigye, led the P2B Project Team, which included the Project Manager, Eng. Herbert Mujuni, during site inspections and the 16th Progress Meeting.

Key Updates from the Site:
Pipeline Works: 11 kilometres out of the planned 68.5 km of pipes have been successfully laid. Construction teams are maintaining good momentum, with four active teams currently working along the Kira-Kasangati, Lugoba-Nansana, and Kabulengwa-Wakiso pipe routes.

Kabulengwa Booster Station: The roof slab has been cast and is currently undergoing curing.

Kanyanya Reservoir Site: Works are progressing with the laying of drainage pipes, construction of inlet valve chambers, and steel works for the ground beams.
This package forms a critical part of NWSC’s efforts to expand and improve reliable water supply to communities in Wakiso and surrounding areas.

The project is expected to deliver enhanced water access and better service delivery upon completion.

“Whereas the entire project is scheduled for completion in July 2027, efforts are being made to ensure that some customers in Buwate, Kasangati, Gayaza and surrounding areas start receiving water as early as January 2027, since the pipeline serving those areas is being expedited,” said Eng. Herbert Mujuni, Senior Manager of Infrastructure Planning and Development, who is also the Project Manager.

The Government of Uganda, through the National Water and Sewerage Corporation (NWSC), is rehabilitating, restructuring, rezoning, and extending the Greater Kampala Metropolitan Area Water Supply Network to deliver clean, safe water for all.

Happy New Month, dear customers.

As we step into June, we at NWSC remain committed to delivering clean, safe, and reliable water and sewerage services to every home, business, and community.

This month, let’s:
-Pay our water bills on time to enjoy uninterrupted service.
-Report leaks and bursts promptly, every drop counts.
-Embrace responsible water use as we head into the drier season.
-Reach out to our customer care team for any service needs.

Together, we can keep the water flowing and our communities thriving.

Need assistance? Call our toll-free line: 0800-100-977, 0800-200-977, 0800-300-977 or message us here on Facebook and on X

It’s Fridaaaay! Plan ki? Here at the headquarters our only plans are to serve you as diligently as always so please do not hesitate to reach out to us regarding any water and sewage issues you might be having.

As we ease towards the end of the week and wrap up another month, we want to say a big THANK YOU to our amazing NWSC customers.

Your trust, cooperation, and timely payments keep the water flowing and our communities moving forward. We appreciate every single one of you.