10/15/2026
BETTER COMMUNICATION. GREATER ACCOUNTABILITY. REAL SOLUTIONS FOR BENTON HARBOR!
This morning, I had the opportunity to learn about an innovative software system that could significantly improve how the City of Benton Harbor communicates with residents and responds to their concerns.
One of the biggest frustrations I continue to hear from residents is the lack of communication and follow-up from City Hall. Emails go unanswered, phone calls aren't returned, and residents are left wondering whether their concerns are even being addressed.
That is unacceptable, and we must do better. Im still awaiting on a Comprehensive Communication policy.
This proposed system would allow residents to submit concerns, track their requests, and receive real-time updates on the status of their issues. No more guessing. No more being left in the dark. Just greater transparency, accountability, and communication.
MY NEXT STEPS:
✅ Present this opportunity to the Communications Committee, City Manager, and City Clerk.
✅ Bring the proposal before the Personnel & Finance Committee for further review, including potential costs and implementation.
✅ Explore how this technology could improve efficiency, accountability, and customer service throughout City Hall.
Here's where I stand, I'm no longer willing to sit around waiting for solutions to come from City Hall. That approach is not working for me, and judging by the concerns I continue to hear, it's not working for many of our residents either.
Leadership requires initiative. If we recognize a problem, we should be actively exploring solutions instead of accepting business as usual.
I'm not interested in maintaining broken systems simply because that's how things have always been done.
Our residents and businesses deserve a City Hall that answers, responds, follows through, and remains accountable.
I'm committed to doing my part to help build a SAFER, STRONGER & MORE VIBRANT BENTON HARBOR!