Newport Utilities

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Newport Utilities Providing Power, Water, Wastewater, and Broadband Services to Cocke County and surrounding areas.

Since 1940 when the City of Newport purchased the electrical system from Tennessee Valley Authority (TVA), Newport Utilities has expanded its base into water delivery, wastewater treatment, and broadband internet services. Today, Newport Utilities is a model provider in East Tennessee, serving Cocke County and surrounding areas. Newport Utilities employs local residents who are committed to serving their fellow community members. We take pride in our work ethic and dedication to providing reliable service. Whether it be by an electrical lineman, an office staff member, an engineer, or one of our administrative personnel, rest assured that your needs will be met with prompt service and professionalism. Newport Utilities is committed to serving you.

**NOTE**
Please view our Social Media Policy for more information pertaining to your Facebook Account
[ https://www.facebook.com/notes/newport-utilities/nu-social-media-policy/1801297366819847 ]

❗💲 PAYMENT SYSTEM OUTAGEDate: Monday, October 19thTime: 11:50 AM-1:30 PMDetails: Our payment system experienced a brief ...
10/19/2026

❗💲 PAYMENT SYSTEM OUTAGE

Date: Monday, October 19th
Time: 11:50 AM-1:30 PM

Details: Our payment system experienced a brief outage. If you attempted to make a payment (SmartHub, Phone, Pay Now) during these times, please ensure that your payment was successful to avoid any issues.

View Ways to Pay: https://newportutilities.com/payment-options/

10/18/2026

🌳⚡ TREE HAZARD REMOVAL | Hartford

Fallen trees and limbs account for approximately 45% of Newport Utilities' power outages- that's why tree trimming and removal is crucial to our infrastructure maintenance practices.

Thank you to the Cocke County Highway Department for your assistance in this tree removal project, as well as to the Hartford and Grassy Fork community for your patience during restoration!

10/15/2026

⚡ HOMESCHOOL FIELD TRIP OPPORTUNITY

Date: Monday, Nov. 9
Time: 9:00-10:30 AM
Location: NU Operations Center

Details: Are you a homeschooler looking to provide a hands-on learning opportunity for your student(s)? On this field trip, you'll get a behind-the-scenes look at how the electric system works! Watch NU’s Line Crew perform a live power system demonstration and discover how electricity gets safely from the power lines to our homes. An exciting, hands-on learning opportunity for students and chaperones alike. Recommended for students aged 10+ (based on content).

✏️ Link to Register: https://forms.gle/sb8xgh7skSby2XFr8

📃Download Flyer:https://newportutilities.com/wp-content/uploads/Homeschooler-Electric-Demo-Field-Trip-11-09-26.pdf

10/13/2026

🛜FIBER OUTAGE | Grassy Fork, Hartford

Date: Tuesday, Oct. 13
Time: 3:00 PM

Details: Fiber lines were damaged during routine work; crews are on the scene to begin repairs. Estimated restoration time is currently 4-6 hours.

⚡PLANNED POWER OUTAGE + ROAD CLOSURE•Date: Tuesday, October 13, 2026•Start Time: 8:30 AM•Approx. Duration: 4-6 hours•Loc...
10/12/2026

⚡PLANNED POWER OUTAGE + ROAD CLOSURE

•Date: Tuesday, October 13, 2026
•Start Time: 8:30 AM
•Approx. Duration: 4-6 hours
•Location: Big Creek Road (from Grindstaff Road to Messer Branch Road)

•Details: Electric crews will be conducting crucial dead tree removal work on Big Creek Road to mitigate risk of major outages in the future. This job will require Big Creek Road to be closed from Grindstaff Road to Messer Branch Road while crews re-route power and conduct work. Minor outages are expected in the immediate vicinity, though crews will work to minimize impact to the area as much as possible. Affected service locations have been notified.

We appreciate your patience as we improve our infrastructure- thank you for your cooperation!

⚡️POWER OUTAGE UPDATE | Highway 73Time: 11:30 AMRepairs are near total completion and crews have begun switching and rei...
10/11/2026

⚡️POWER OUTAGE UPDATE | Highway 73

Time: 11:30 AM

Repairs are near total completion and crews have begun switching and reinstalling jumpers.

•Wilton Springs: Restored

•East Port: full restoration within 30 min. (12:00 PM)

⚡️ POWER OUTAGE | Highway 73Crews responded to a large outage on Highway 73 near Sierra Road this morning. This outage w...
10/11/2026

⚡️ POWER OUTAGE | Highway 73

Crews responded to a large outage on Highway 73 near Sierra Road this morning. This outage was caused by a broken pole. Crews immediately began isolating and re-routing power, where possible, to reduce outage time for the majority of customers.

Crews continue to tend to remaining outages - thank you for your patience.

⛈️ STORM READINESS Date: Friday, Oct. 9, 2026Newport Utilities is closely monitoring the forecast and taking appropriate...
10/09/2026

⛈️ STORM READINESS

Date: Friday, Oct. 9, 2026

Newport Utilities is closely monitoring the forecast and taking appropriate steps to prepare for potential severe weather. Our crews are checking equipment, reviewing response plans, and ensuring resources are available should service disruptions occur. We encourage customers to monitor weather conditions and make appropriate preparations for possible outages.

10/05/2026

A big shoutout to the superheroes behind the screens- our customer service reps! 💫

From troubleshooting issues to setups and installs, we appreciate our Customer Service team for always being there to help keep our customers connected.

Thank you for all you do! 💙👏

We may be biased, but we’re pretty sure we have some of the best reps in the business! 💙October 5–9 is Customer Service ...
10/05/2026

We may be biased, but we’re pretty sure we have some of the best reps in the business! 💙

October 5–9 is Customer Service Appreciation Week, and we’re taking the opportunity to give a big pat on the back to these ladies. Day in and day out, they work together to answer questions, solve problems, and lend a helping hand to the community.

Thank you for all you do, ladies! We appreciate you more than you know. 👏

Address

Newport, TN

Opening Hours

Monday 9am - 4:30pm
Tuesday 9am - 4:30pm
Wednesday 9am - 4:30pm
Thursday 9am - 4:30pm
Friday 9am - 4:30pm

Telephone

(423) 625-2800

Website

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