Office of Unified Communications

! The Office of Unified Communications is looking to hire twelve (12) Dispatchers.

Apply today!

JOB ID: 32333
➡️ http://careers.dc.gov

Application period ends May 16, 2026

Last week, our Heroes in Headsets received 15,873 calls for service for police, fire, and EMS, and handled over 100 text-to-911 sessions with 96.09% of calls answered in 20 seconds or less.

This week, OUC welcomed the Washington Metropolitan Police Dept. Youth Advisory Board, offering members insight into public safety and agency collaboration in the District.

DC 311 is aware of and addressing issues with the DC 311 Mobile App.

Residents are encouraged to keep submitting service requests by:

Calling 311, 24/7
Visiting the Online Portal at 311.dc.gov
Chatting with a Live Agent via the portal
Connecting via X

During the final week of the OUC Junior Academy, participants engaged in call simulations to gain first-hand experience on the District's call-handling process and received certificates of completion in acknowlegement of their

Today marks Denim Day, an observance during which individuals worldwide wear jeans in solidarity with survivors of sexual violence as part of Sexual Assault Awareness Month.

! The Office of Unified Communications is hiring Telecommunications Equipment Operators (911 Call Takers).

With a starting salary of $61,313.00, DC 911 call takers are the highest paid call takers in the region.

Apply today!
➡️ http://careers.dc.gov

Last week, our Heroes in Headsets received 15,259 calls for service for police, fire, and EMS, and handled 100 text-to-911 sessions with 98.30% of calls answered in 20 seconds or less.

During Telecommunicators Week, the OUC welcomed FCC Commissioners Trusty and Gomez and Bureau Chief Nakazawa to showcase emergency call handling procedures in the nation’s capital and discuss innovative technologies in emergency communications. They toured the facility and engaged with DC 911 call takers and dispatchers to express appreciation for their commitment and service to first responders, residents, and visitors of the District.