DC Water

10/06/2026

It’s Customer Service Week! 💙

This year’s theme is “The Extra Mile,” and our Customer Care teams put that into practice every day.

So far this fiscal year, they’ve:

✅ Served more than 171,000 customer calls
✅ Connected 4,800+ customers with assistance programs
✅ Facilitated more than $2.5 million in customer assistance funding
✅ Created nearly 19,000 installment plans to help customers manage their accounts
✅ Resolved 94% of billing investigations within 30 days

From billing questions and payment assistance to emergencies, leak investigations and service restoration, our teams are there when customers need them most.

This Customer Service Week, we’re celebrating the people who go the extra mile for our customers every day. Thank you, Team DC Water! 💧👏

10/02/2026

🎉 The new DC Infrastructure Academy (DCIA) campus is officially open at the historic Spingarn High School in Ward 5!

The new campus, opened by Mayor Bowser and District partners, will expand training opportunities and prepare more Washingtonians for careers in high-demand fields.

DC Water is proud to be a DCIA partner, helping connect District residents to career opportunities in the infrastructure industry, including water.

Congratulations to our partners at the DC Department of Employment Services on this exciting new chapter!

10/02/2026

We’re speaking our October affirmations into existence. 🍂💧

10/02/2026

Before you log off for the weekend… 💧

Take a few minutes to check for leaks around your home. A dripping faucet, running toilet or other small leak can waste water and add to your bill over time.

Find something? DC Water’s free Residential Leak Assessment & Repair Program may be able to help eligible customers identify and repair leaks.

Learn more: https://www.dcwater.com/customer-center/financial-assistance/residential-leak-assessment-repair

09/30/2026

🏆 is bringing home the win from New Orleans!

Our team took 1st place in the Collections Challenge at the Water Environment Federation (WEF)Technical Exhibition and Conference ( )! 🌊

The competition puts wastewater professionals’ skills, teamwork and expertise to the test, and our crew came out on top in their division.

Congratulations to for representing DC Water and showing what our crews can do! 👏🏾💙

09/30/2026

Beginning October 2, DC Water rates will increase by less than 6%. For the average residential customer, that means an increase of about $9 per month, from about $147 to $156.

The new rates will support essential investments in our water and sewer systems, including replacing aging pipes and lead service lines, improving major sewer infrastructure and upgrading treatment facilities.

We know any increase can be challenging. DC Water Cares offers assistance programs for eligible customers, including bill assistance, payment plans and help addressing hidden leaks that can increase water use and costs.

Learn more about the new rates and available assistance:

✅ https://www.dcwater.com/about-dc-water/media/news/dc-water-rates-will-change-october-2-while-maintaining-affordability
✅ https://www.dcwater.com/customer-center/financial-assistance/customer-assistance

09/30/2026

09/30/2026

BOAT RAMP CLOSURE: The Pennyfield Lock boat ramp is closed to trailers carrying boats for the duration of the Potomac Interceptor Rehabilitation Project near Pennyfield Lock Road.

Kayakers and other non-trailer users can still access the boat ramp.

The closure will help maintain a safe work area while crews complete rehabilitation work on the Potomac Interceptor. The ramp will reopen to vehicles once work in the area is complete.

Learn more about the project: https://www.dcwater.com/about-dc-water/media/news/pennyfield-lock-boat-ramp-closed-trailers-during-potomac-interceptor

09/29/2026

DC Water customers are NOT impacted by WSSC Water’s essential-water-use-only request. Our customers can continue using water normally.

Urgent Request - 5:30 p.m. 9/29 Update

Essential-Water-Use-Only Request Continues for All WSSC Water Customers as Potomac Water Filtration Plant Resumes Water Production

Details ➡️ https://bit.ly/4j1cUNz