Zimpost-Official

14/10/2026

12/10/2026

*Your Voice Matters. Your Service Matters.*

At Zimpost, we are committed to delivering high quality, efficient and client-centric service to all our clients.

Our *Client Services Charter* is our promise to you – it outlines our Core Values, Service Standards, your rights as a client, and how you can give feedback to help us improve.

📌 Do you know what services you are entitled to?
📌 Do you know our service standards? _e.g. waiting time in the Post Office is 5 minutes, telephone calls answered within 3 rings, written correspondence acknowledged within 3 working days._
📌 Do you know how to share your feedback or lodge a complaint?

Take a moment to familiarise yourself with the Zimpost Client Service Charter and empower yourself with the knowledge to engage with us confidently.

At Zimpost we live by our values: *Client Centric, Accountability, Integrity, Innovation and Team Work.*

Together, let's build a culture of excellence and responsive service. We are here to Deliver Possibilities!

View the full Charter below 👇

11/10/2026

ZIMPOST LAUNCHES DRONE DELIVERY SERVICE AT WORLD POST DAY CELEBRATIONS

A new era of postal delivery is here!

At this year’s World Post Day celebrations in Bambadzi, Plumtree, Zimpost in partnership with Drone Solutions officially launched a drone that will carry small parcels.

This innovative initiative marks a major step towards modernizing our delivery system and ensuring faster, efficient and accessible services, especially for remote communities.

The future of mail is in the sky!




TechnoMag
The Herald-Zimbabwe
Zimbabwe Broadcasting Corporation, Mbare
Star FM
ZiFM Stereo
Hon Tatenda Mavetera
Following

09/10/2026

HAPPY WORLD POST DAY

08/10/2026

In celebration of Customer Service Week, our Postmaster General, Mr. M. Chitendeni, was on the ground serving customers at Harare Main Post Office today.

Leading by example, he reaffirmed our commitment to putting customers first and delivering excellent service with a smile.

At Zimpost, every customer matters!

08/10/2026

Dear Valued Customers.

We celebrate YOU

At Zimpost, you are at the heart of everything we do. Thank you for trusting us with your postal, courier and financial services.

We remain committed to serving you with excellence, care and a smile.

Happy Customer Service Week!

08/10/2026

Zimpost held a Stakeholder Consultation at Harare Main Post Office , where we engaged our valued stakeholders to get their input as we plan for the business.

The consultation provided a platform to share ideas, gather feedback, and align on priorities for improved service delivery and business growth.

We appreciate the valuable contributions from all stakeholders as we shape a customer-focused and sustainable future for Zimpost.

POSB Zimbabwe
NMB Bank Zimbabwe
Zimbabwe National Road Administration