02/11/2026
Better Transport Queensland (BTQ) has condemned the removal of real-time bus tracking from regional Queensland communities, describing it as a significant step backwards for public transport users.
BTQ understands that real-time tracking is being removed as part of the rollout of new ticketing terminals capable of accepting contactless credit and debit card payments. While the ability to pay fares using a bank card is a welcome improvement, it is unacceptable that passengers are being forced to accept the loss of real-time information as a trade-off.
As of 6 October, real-time bus information has been removed from services in Innisfail, Bowen and the Wide Bay region, with Cairns expected to follow in the near future .
“Regional Queenslanders should not be asked to choose between modern payment options and modern passenger information,” said Better Transport Queensland President Rowan Gray.
“Public transport users in Brisbane and South East Queensland have had both for decades. Regional communities deserve the same standard of service.”
Better Transport Queensland is calling on the Queensland Government and Translink to urgently restore real-time passenger information to affected regional bus services and ensure any future ticketing upgrades support both contactless payments and live service tracking.
Read the full media release at https://btq.org.au/releases.