This page is intended to be a space where the community can learn more about the activities of Council and some of the issues affecting residents. It will provide an opportunity for residents and Council to engage in a conversation and work together. Council’s page will provide information on:
• Council news and public notices.
• Notification regarding construction works and service disruptions that may impact on residents.
• Council events, activities and programs.
• Community meetings and opportunities to provide input into decision making processes. It will not be used;
• to promote individual businesses.
• to post general community information not related to the activities of the Council.
• to lodge customer requests or complaints. Please note, customer requests and complaints will not be recorded or actioned from this page. A central customer service system is used to lodge requests and report issues identified by
residents. To ensure that the request or issue is lodged and actioned appropriately, residents should use one of the following methods:
• Lodge a request or issue online by clicking on this link http://www.federationcouncil.nsw.gov.au/Connect/Lodge-a-Customer-Request
• Call Council on (02) 6033 8999
• Email [email protected]
• Use the free Snap Send Solve app on your iPhone or Android device (for further information on this app, visit Council’s website)
All users of the page are asked to respect the opinions of the other users. Council reserves the right to remove any comment if;
• the comment includes language or remarks that are racist, sexist, abusive, obscene or otherwise offensive.
• the comment is defamatory towards a member of staff, Councillor, individual or group within the community.
• the information included in the comment is inaccurate, deceptive or misleading.
• the comment is potentially unlawful or violates the intellectual property right of another.
• the comment is reported by a member of the public.
• the comment includes advertising materials or any content that sells any good or services, any surveys, contents, chain letters, spam or other unsolicited commercial messages. A three-strike approach will be implemented on this page, whereby users will be blocked from the page after the third instance of posting inappropriate content. Comments that breach the guidelines above and/or Facebook’s terms and conditions will be removed. If a comment or individual message requires a response, we will aim to provide this within 24 hours, however this will not always be possible and we appreciate your understanding. Please note that responses will not be provided outside of Council operating hours. Some individual messages may be considered inappropriate and will not be replied to, however administrators will read all comments and messages. The Federation Council page has been created as an online communication tool between Council and the community. Although Council will provide a variety of information on this page, it is not our primary method of contact. All users are reminded to contact Council directly if you have a question or comment regarding a Council related matter. Please contact Federation Council on (02) 6033 8999 (Corowa office) or (02) 6930 9100 (Urana office) or submit a Customer Request via Council’s website www.federationcouncil.nsw.gov.au
