South East Water - Melbourne, Australia

Good news, mySouthEastWater is back online.

You can now log in as normal and use available services.

Multi‑property access across accounts isn’t yet available. We’re working to restore this feature and will share updates here.

We took the portal offline to complete checks and proactive updates to enhance its security and reliability.

Thanks for your patience while we completed this important work.

It’s time to fill up Melbourne. 💧

Here’s three years of water storage levels, and the trend says it all.

We’re working hard to secure our region’s water future through digital meters, desal, recycled water and more - but we need your help too.

Small changes at home make a real difference.

🔧 Fix leaks fast - a dripping tap wastes up to 20,000 litres a year
🚿 Cut your shower to 4 minutes, and turn the tap off when brushing your teeth
🌧️ Turn your automatic irrigation off over winter and only water as needed. If soil is still damp a few cm below the surface, skip watering.

Did you know that everyday items like wet wipes, tissues, rags and more can build up in pipes and cause major blockages. 🤢

These blockages can lead to costly repairs in your home and across our network.

Bin it 🗑️ don’t block it 💩

Loved or un-loved 💚❌ your meter tells a story…

A neglected meter = potential hidden leaks, root damage and a challenge for our meter readers.

Don’t ghost your meter. Keep it clear, tidy and loved.

Another switch from septic to pressure sewer 💩 joining over 15,000 others in flat or hilly areas where traditional gravity sewers can struggle!

By switching, locals are upgrading to a smarter, cleaner, low‑maintenance wastewater solution.

Unlike traditional septic systems, pressure sewer safely collects wastewater and pumps it directly into our network.

That means...
🟤 Less risk of leaks
👷 Less maintenance
🦠 Reduced groundwater contamination

Plus, the system is remotely monitored, helping us detect issues early and keep everything running smoothly.

A pipe has burst on Gladstone Street near Montague Street in South Melbourne, so we’ve got crews on site to fix it.

If you’re travelling in the area, you might find there’s delays.

If you live or work in the area and currently don’t have water, we’re sorry. We hope to have your water flowing again soon.

In the meantime, you can take your containers to fill up with drinking water at a tap on a hydrant at 145 Gladstone Street.

Thanks for your patience. VicTraffic

South East Water has teamed up with Gumbuya World to help more than 380,000 visitors a year cool down and Choose Tap with a brand‑new water station at Victoria’s wildest theme park! 🎢

It was great to get out there together with Nimbus the Owl 🦉 and Titan the Python 🐍 who seemed just as excited as we were!

Not only does the new station offer free, fresh tap water, it also features...

✅ Accessible water bubbler
✅ Bottle refill tap
✅ Solar lighting
✅ A digital meter calculating how many plastic bottles are saved from landfill

Every refill helps cut down single‑use plastic and keeps visitors hydrated with Melbourne’s best‑tasting tap water - all while helping protect the animals that call the park home. 💚

Know a creative kindergarten, primary or Year 7–8 student? 🎨

We’re inviting young artists to design, draw or paint a poster inspired by water to the theme...

🦸 'Water Heroes: Make Every Drop Count!" 🦹‍♀️

It’s a great way for kids to use their creativity to show how we can all help protect our precious water resources.

👩‍🏫 Teachers, we’ve created ready‑to‑use lesson plans to make classroom participation easy.

⏰ Entries close 6 September.

👉 Learn more and enter at https://southeastwater.com.au/postercomp

UPDATE 05/06: Good news, mySouthEastWater is back online.

You can now log in as normal and use available services.

Multi‑property access across accounts isn’t yet available. We’re working to restore this feature and will share updates here.

We took the portal offline to complete checks and proactive updates to enhance its security and reliability.

Thanks for your patience while we completed this important work.

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UPDATE 21/5: mySouthEastWater remains offline while we complete checks and make proactive updates to enhance the portal’s security and reliability.

Protecting customer information is our priority. We’re taking the time we need to complete this work thoroughly and carefully. We’re not subject to any ransomware attempt.

We appreciate your patience while these works are underway.

You don’t need to take any action. You can still manage your account in other ways, including online payments, BPAY, online chat on our website, phone and Australia Post.

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Our checks and updates are ongoing. The portal will remain offline while we complete this work. We'll share an update here as soon as it’s back online.

You can still manage your account in other ways https://southeastwater.com.au/accounts-and-billing/manage-account/pay-your-bill/.

You can also use live chat on our website https://southeastwater.com.au/

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UPDATE: Our mySouthEastWater portal is still offline while we complete checks and updates.

If you’re registered with the portal, you don’t need to do anything and can still pay your bill and check your balance in other ways. Visit https://southeastwater.com.au/paymybill

We’ll share updates here when the portal is back online.

Thanks for your patience while we complete this work.

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Our mySouthEastWater portal is temporarily unavailable due to maintenance.

You won’t be able to manage your account online, but you can still pay your bill and check your balance in other ways 👇

💳 Pay online by credit card
https://southeastwater.com.au/accounts-and-billing/manage-account/pay-your-bill/pay-with-a-credit-card/

🏦BPAY
Pay through your internet banking, up to $20,000.
Biller Code: 24208
Use the reference number on your bill.

📞 Pay or check your balance by phone
Call 1300 659 658. This automated service is available any time.

🏤 Australia Post
Visit any Australia Post outlet to pay your bill in full, by cash or card. Partial payments aren’t available.

Thanks for your patience while we complete this work.