Kempsey Shire Council is pleased to engage with our community on social media. Through social media, we aim to provide and share factual information about, and relevant to, our Council and our shire. Our social media pages are not used to receive or process community feedback or requests. Monitoring and moderation
We see many benefits in engaging with the community through social media platforms, yet we also understand the potential damage that can be caused through inappropriate usage. Council has a duty to ensure that content and comments published on our social media sites adhere to appropriate standards. Misuse of social media could:
- create the wrong impression, as humour, irony or satire can be misunderstood
- mislead the community, as publishing inaccurate, incomplete or out-of-context information is confusing
- lead to the unlawful release of confidential or personal information
- cause reputational loss
- damage our relationships
- be detrimental to the effective delivery of services to the community
- hamper our ability to be open and accountable to the community
While members of our community are able and welcome to post comments on our corporate pages, these accounts are monitored to make sure all posts comply with our guidelines. When posting content to our page, comments should not:
- harass, bully, incite violence, abuse, attack, threaten or discriminate against other users – this includes comments about an individual or group’s age, disability, gender, political leaning, race, religion or sexuality
- take part in trolling, baiting or disrupting a conversation
- be false, misleading or irrelevant
- include profanities, obscene or offensive language
- provide other people’s personal information
- contain advertising, appeals, petitions, requests or endorsements, or promote commercial or political interests
- contain links to other sites beyond the control of Council
- speculate or comment on legal matters
-include materials that breach others’ intellectual property rights
-be posted more than once
-contain malicious software or files
-violate the terms of use of the social media platforms
-break the law (including violating copyright laws) or encourage others to do so
-encourage or incite rioting, picketing or any other actions considered a public nuisance
Failure to follow our policies and procedures may result in:
- untagging
- hiding of comments
- removal of comments
- removal of posts
- users being blocked from our social media pages
We reserve the right to remove comments and move the conversation to a private channel. We will do this if we feel the content is personal in nature or is affecting the enjoyment of the page for other visitors. Enquiries made on social media
We are unable to process formal requests for Council action made through social media comments. Feedback received on social media
Comments made on Council’s social media will not be considered as input to any public consultation process. To request assistance, repairs or action, please complete our Report an Issue form or contact our Customer Service team on 6566 3200 or at [email protected]. If you are seeking action from our Works team, please be aware that an inspection will be carried out at the earliest opportunity. All Council maintenance work is priority-based, dependent on a risk assessment, funding and resourcing availability, and otherwise guided by our general maintenance schedules.
