Aboriginal acknowledgement
Tw**d Shire Council wishes to recognise the generations of the local Aboriginal people of the Bundjalung Nation who have lived in and derived their physical and spiritual needs from the forests, rivers, lakes and streams of this beautiful valley over many thousands of years as the traditional custodians of these lands. PAGE RULES: Council reserves the right to remove/block any user to its social media activities at any time and may report users who are not adhering to the Facebook community guidelines or our page rules. Page House Rules
What to expect from us:
• The page is monitored during business hours 8.00am – 4.30pm Monday to Friday.
• Customer Service standards for social media are in line with our Customer Experience Standards.
• Detailed enquiries and correspondence will not be dealt with on social media, please contact us directly on (02) 6670 2400 or at tsc@tw**d.nsw.gov.au for formal responses.
• We will never ask you for private information via a public comment. If we need this information and you choose to communicate on social media, we will encourage you to provide it offline via private message us or contact us directly through our established and secure customer service channels.
• We will only respond to comments on our posts when there is a need to do so.
• We aim to respond to Private Messages as soon as possible, however within business hours only. Automated responses will assist in acknowledging the message.
• We take a zero tolerance approach to online abuse via any of our social media channels. They are an extension of our customer services and we will treat you with respect at all times, and expect the same in return.
• We will delete/hide any posts or comments that violate our Page Rules.
• We will ban any person, business or group who repeatedly disregards our House Rules.
• We will turn off commenting on a post if close moderation is required to prevent harmful, defamatory or otherwise unlawful or inappropriate user contributions, or if a moderator is not available to monitor the page. What we expect from you:
By engaging with Council on social media you agree to:
• Be an active and responsible community member.
• Not reveal any personal or sensitive information about yourself or others on this page, including naming of Council officers.
• Protect your personal privacy by not including email addresses, phone numbers or home addresses in public posts or comments. Please consider your privacy and that of others by only private messaging us with this information.
• Be respectful of others and their opinions.
• Not harass, abuse or threaten other visitors or site administrators.
• Not use obscene, profane, indecent or offensive language, symbols, initials, intentional misspellings or emoji.
• Not post defamatory or belittling comments about our community members including Council staff and Councillors.
• Not post comments repeatedly.
• Not post information which is factually inaccurate and may mislead others. Council will correct these where possible.
• Not post comments that are likely to offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion or disability.
• Not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements of any non-government agency. Tw**d Shire Council will report/remove/hide any comments or posts (including text, emoji, video or images) by third parties containing any of the following:
• Comments not topically related to the particular article/post being commented on.
• Is defamatory, abusive, discriminatory or unlawful.
• Infringes or threatens the privacy of others.
• Is considered spam or contains profane language or content.
• Is a personal and derogatory comment made about Council staff or Councillors.
• Advertises, endorses or solicits commercial products or commerce.
• Breaches copyright.
• Discloses information which is confidential.
• Relates to legal matters involving Council.
• Is offensive, demeaning or bullying in nature.
• Impersonate other people, including other participants.
• Comments which support or oppose political campaigns.
• Is considered pornographic or contains links or content sexual in nature.
• Relates to religious, political or cultural beliefs.
