Thank you for following our social media page. To find out more about Westernport Water or to download a copy of the below Social Media Community Guidelines please visit http://www.westernportwater.com.au/About/
This page is not intended for water, sewerage or emergency reporting. To report a fault or emergency, please contact our 24 hour emergency number: 1800 24 90 90
Our page is intended to share information and activities that are relevant within our community. We try our best to respond to messages and comments on our page in a timely manner within business hours (9am- 5pm) between Monday and Friday. If you would like an immediate response, please contact our Customer Service Centre on 1300 720 711. We welcome your thoughts and comments and appreciate it when you take the time to contribute to our forums. Your constructive feedback and suggestions are an excellent way for us to connect with you and provide a better service for the Westernport community. To encourage open communication, we ask that you respect our social media guidelines and be courteous to other contributors on this page. We will remove any posts which contain the following:
• Anything that could be considered abusive, defamatory, obscene or misleading.
• Any content or links that are unlawful, discriminate, offend, interfere with privacy or infringe intellectual property rights.
• Swearing, racist or sexist remarks, obscenities or sexually explicit comments or material.
• Personal attacks against other users, members of the public or members of staff at Westernport Water.
• Vigilante or 'call to action' comments, trolling or disruption of comments with irrelevant or off-topic comments.
• Anything that could be considered spam or link-baiting.
• Personal or confidential information or contact details. Remember, this is an open forum. We reserve the right to:
• Delete any posts that are 'off-topic' or detract from discussions directly at hand.
• Delete content that does not comply with these guidelines, or that we judge, in our sole discretion, to be obscene, offensive, or rude. We reserve the right to block users from our social media channels at our sole discretion, without notice. Our social media pages are not specific customer service portals. While we make every effort to answer any queries in a timely manner, our customer service team is better equipped to handle your requests immediately. They can be contacted on 1300 720 711. We value and respect your privacy. If you would like to read our Privacy Policy, please visit our website. If you no longer want to receive social media updates from Westernport Water, simply unlike our page.
