NDIS Quality and Safeguards Commission

16/10/2026

Knowing what to look for in a service agreement is just as important as having one.

The NDIS National Disability Insurance Scheme has developed a suite of new service agreement resources in collaboration with the NDIS Commission and ACCC that can help.

Available resources include:

✅ A template
✅ A checklist
✅ Easy Read guidance

Find out more and access the resources via the post below. 👇

You can now find a new service agreement template, checklist and guidance – including easy read resources – on our website. 🤝

A service agreement is an agreement between you and your provider. It describes what you and your provider have agreed about your NDIS supports.

These resources will help you:

👉 better understand service agreements

👉 know your rights and what to look for when reviewing a service agreement

👉 be clear, along with providers, on supports being provided.

Using the new service agreement template is encouraged, but not mandatory. If you choose to use the template, it must be tailored to your needs.

💻 Learn more at ndis.gov.au/participants/working-providers/arranging-supports/how-make-service-agreement

15/10/2026

💬 Online conduct has real-world consequences.

Abusive, derogatory or offensive comments about people with disability can cause harm and affect how safe participants feel with the people supporting them.

For providers and disability workers, this behaviour may breach the NDIS Code of Conduct.

The NDIS Commission will take action where conduct fails to meet required standards.

Our new Provider Alert, developed with input from an NDIS participant, provides guidance on online conduct and its impact on people with disability.

Learn more about provider and worker responsibilities when engaging online: https://bit.ly/4hYtoUs

14/10/2026

Care for a carer this National Carers Week.

More than 3 million Australians provide unpaid care to family members, friends and loved ones, including many who support people with disability. This year’s Carers Week theme, ‘Care for a Carer: Making carers visible’, reminds us that carers need ongoing support too.

You can support a carer by:

✅ Checking in and listening to how they’re going
✅ Asking what would help, and offering practical support
✅ Helping them find information and support if they need it

Find out more about National Carers Week and explore resources for carers: https://bit.ly/4jjfkao



[image description: The words "11-17 October 2026: National Carers Week" above a portrait of a person with disability and their carer smiling together. The National Carers Week logo and 2026 theme, "Care for a Carer: Making Carers Visible" are underneath.]

13/10/2026

⚠️ PLEASE NOTE: These sessions are now full.

Thank you for your interest. Keep an eye on this page for information about future regulatory reform webinars.

Getting Ready for 2027: SIL and NDIS Digital Platform Requirements

Join the NDIS Commission's 2026 Regulatory Reform Webinar Series to explore the new regulatory reforms introduced on 1 July 2026.

This webinar will help Supported Independent Living (SIL) providers and NDIS digital platforms understand the new requirements, prepare for implementation in 2027, and strengthen their approach to compliance.

During the session, we will:
• Explain the key reforms introduced on 1 July 2026
• Outline the changes providers need to make
• Share practical steps to support implementation and compliance readiness

📅 27 October, 11am AEDT
📅 29 October, 2pm AEDT

Register now: https://bit.ly/47IYY3B

12/10/2026

📣 The new NDIS Commission Portal is now live.

From today, you’ll use either the new Portal or the existing one, depending on the task.

Check the Provider Toolkit for guidance on where to complete your work and how to get started.

Start here: https://bit.ly/3T9NR0f

09/10/2026

📋 Some drafts will be removed when the new NDIS Commission Portal launches next week.

Before the existing portals close at 8:00pm AEDT tonight (Friday 9 October), check your drafts in the existing Portal.

Once affected drafts are removed, they cannot be recovered.

Use the Portal task guide to find out which drafts are affected: https://bit.ly/4e4kt2v

08/10/2026

We are launching an inquiry into seclusion in NDIS support services. These practices can restrict a person’s freedom.

Seclusion means preventing a person with disability from leaving a room, area or environment. It can also mean making someone believe that they cannot leave.

These methods can seriously affect a person’s freedom, dignity, wellbeing and human rights.

We want to hear from NDIS providers, participants and other stakeholders. Your insights will help us understand how often seclusion practices are being used, their impact and what changes are needed to strengthen safeguards.

To learn more and share your experiences, visit: https://bit.ly/4hB3dnM

08/10/2026

In September, the NDIS Commission issued 47 compliance actions, including 32 revoked registrations and one compliance notice.

We also issued 14 banning orders against providers found to have breached the NDIS Code of Conduct.

These actions are a critical part of our work to prevent harm to NDIS participants and create a safer NDIS.

View our compliance and enforcement actions: https://bit.ly/4ziXV7p

07/10/2026

The NDIS Quality and Safeguards Commission will be in Nhulunbuy in the East Arnhem region this month. 👋

Join us to learn more about the role of the NDIS Commission and raise any concerns you might have about NDIS supports and services.

We’ll be hosting 2 forums in the Community Room at the Nhulunbuy Library across the week.

👪For community and NDIS participants:
13 October 2026, midday to 2 pm.

🫴For NDIS providers:
14 October 2026, 12pm to 2 pm.

Attending these forums are an important way you can share your experiences with the national regulator of the NDIS. This will help us improve the safety and quality of the NDIS in your area.

For more information about these forums, email: [email protected]

Visit our First Nations Hub for more information about your rights and how the NDIS Commission can support you: https://bit.ly/4i9Yo43

07/10/2026

📌 Three things NDIS providers and disability workers should be aware of this month:

- The NDIS Code of Conduct applies to your conduct online, including on social media
- The new NDIS Commission Portal launches on 12 October
- New insights and resources are available to help improve the quality of behaviour support plans

Which of these updates is most relevant to you?

Read more in the latest edition of NDIS Commission News, and subscribe for future updates: https://bit.ly/nqsc-newsletters