NDIS Quality and Safeguards Commission

Do you work in the disability sector?

The Fair Work Ombudsman is seeking input from workers, contractors and employers about pay and working conditions.

If you've experienced underpayment, non-payment or challenges at work, you're invited to share your experience at an upcoming forum.

📍 Coming up:
Bendigo (25 June)
Newcastle (30 June)
Sydney (7 July)

👉 Learn more or register: http://www.fairwork.gov.au/disability-forums

Have you experienced underpayment, non-payment or challenges in the disability support services sector? Come along to one of our open forum events where you can have your say about workplace compliance in the sector.

We’ll soon be in Bunbury, Perth, Melbourne, Bendigo, Newcastle and Sydney.

Here’s the event info: http://www.fairwork.gov.au/disability-forums

We’re after your perspective on the needs of employers, employees and organisations in the sector, to hear what’s working and what needs improvement.

These events are about workplace relations experiences only, such as pay, entitlements and employment conditions (not provider compliance under the NDIS, or enquiries or complaints about specific workplace disputes).

If you’re unable to attend in person, you can still contribute to the Inquiry by email.

Regular monitoring and review of behaviour support plans make a real difference.

It helps ensure supports remain effective, improve participants’ quality of life, promote positive change, and reduce or eliminate restrictive practices.

Our latest guidance sets clear expectations for behaviour support providers and NDIS behaviour support practitioners to support high-quality, person-centred practice.

🔗 Find detailed guidance here: https://bit.ly/4xvmZH3

It’s been a while since we properly introduced ourselves. 👋

We are the regulatory body for the National Disability Insurance Scheme. We work with NDIS participants, service providers, workers and the community. Together we aim to improve the quality and safety of NDIS services and safeguard the rights of people with disability.

To learn more about what we do and how we do it, head to our website: https://www.ndiscommission.gov.au/

📘New guidance for specialist behaviour support providers

The NDIS Commission has released a practice guide on behaviour support assessment, including functional behaviour assessments (FBA).

The guide helps specialist behaviour support providers and NDIS practitioners to:
- Understand expectations under the NDIS Act and Rules
- Align assessment practice with quality standards
- Strengthen assessments to support better participant outcomes

High-quality assessments are the foundation of effective behaviour support strategies and help support the reduction and elimination of restrictive practices.

Download the guide: https://bit.ly/4g7PFzK

Respecting a participant's privacy doesn’t just include protecting their personal and confidential information, but also their boundaries.

Under the NDIS Code of Conduct, people who deliver NDIS supports and services must respect the privacy of people with disability.

If you’re a provider or support worker it’s important to consider a participant's choices, cultural identity and personal privacy needs.

▶️ Watch the video to learn more about maintaining privacy
🔗 Find detailed guidance here: https://bit.ly/3Qa8ms4

Different participants have different needs.

The NDIS Workforce Capability Framework sets out the core and additional skills needed to respond to those needs, including guidance for supporting LGBTQIA+ participants.

👉 Find it under ‘Additional Capabilities’ → ‘Additional Identity Capabilities’: bit.ly/3ZvCBLv

Before choosing an NDIS provider or support worker, take a moment to check the Digital Compliance Register 🔍

The register lets you see whether the NDIS Commission has taken compliance action against an organisation or individual.

Use it to make more informed decisions about your supports and services.

Access it here: https://bit.ly/digital-compliance-register

Changes to registration requirements for NDIS digital platform providers come into effect from 1 July 2026.

These changes will not affect NDIS participant plans.

👉 Swipe for further information relevant to participants who use NDIS digital platform services to connect with workers