Energy & Water Ombudsman WA

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Energy & Water Ombudsman WA Energy and Water Ombudsman WA independently investigates and resolves complaints about energy and water providers in Western Australia.

The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas and water providers in Western Australia. Our services are free and available to everyone. Residential and small business customers can complain about the electricity, gas and water providers listed on our website. If you have a complaint, contact your provider and if it is not resolved, you can contact us. For more information or to make a complaint call us on 1800 754 004 or visit https://energyandwater.ombudsman.wa.gov.au/

UPDATE: due to weather and safety concerns, this event has been postponed until 11th December. This week our team will b...
05/10/2026

UPDATE: due to weather and safety concerns, this event has been postponed until 11th December.

This week our team will be in Northam on Thursday 8th October at Bernard Park from 10am to 2pm, for Turn Up in Blue Day.

During Mental Health week, this free event promotes community connection, wellbeing, and support services in the Wheatbelt.

Have a talk with our friendly staff about how we can help with complaints with a:
- electricity
- gas
- water provider

Or contact us for more information on freecall 1800 754 004 [email protected]

Holyoake Amity Health WA Shire of Northam

๐Ÿ”ŒAre you a provider or a customer of a solar as a service or on-site power supply service? The new Alternative Electric...
30/09/2026

๐Ÿ”ŒAre you a provider or a customer of a solar as a service or on-site power supply service?

The new Alternative Electricity Services Regulations and Code of Practice for on-site power supply services are extending customer protections for on-site power supply customers as of 1 February 2027.

โšกMake sure youโ€™re ready for 1 February 2027 by registering with the Economic Regulation Authority, becoming a member of the Energy and Water Ombudsman WA Scheme, and understanding your customer obligations under the Code of Practice.

Learn more about the Alternative Electricity Services regulations and what they may mean for you at https://www.wa.gov.au/organisation/energy-policy-wa/alternative-electricity-services-aes-framework

Go Freo! Fremantle Dockers
25/09/2026

Go Freo!


Fremantle Dockers

This week our staff will be in Geraldton for the two days of the Yamatji on Country event.Come and have a yarn with us a...
21/09/2026

This week our staff will be in Geraldton for the two days of the Yamatji on Country event.

Come and have a yarn with us at our stall about any complaints you may have with a local council, state government agency, Charitable Trust, or energy and water provider.

We will also be meeting with local community organisations in Geraldton during the week to discuss the range of work the Ombudsman does and how we can assist.

This community engagement is part of the Ombudsmanโ€™s ongoing regional outreach. Itโ€™s important our staff hear directly from people in regional and remote communities, and raise awareness about our services for all Western Australians.

https://energyandwater.ombudsman.wa.gov.au/

18/09/2026

A rare opportunity to shape the future of public sector oversight.

Join Ombudsman Western Australia as our new Chief Operating Officer.

This newly created executive role will work closely with the Ombudsman and Deputy Ombudsman to help position the office for the future, strengthen organisational capability and respond to evolving community expectations.

This is a unique opportunity to influence the direction of an independent integrity agency at a pivotal point in its evolution and leave a lasting legacy for the Western Australian community.

Total Remuneration 250K | Five-year fixed-term appointment with the possibility of extension

Applications close Tuesday 6 October 2026 at 5.00 pm (WST).

View the full role description and apply via the WA Government Jobs Board: https://apply.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=418774

This is an exciting opportunity to join us as the Principal Assistant Energy and Water Ombudsman and play a key role in ...
18/09/2026

This is an exciting opportunity to join us as the Principal Assistant Energy and Water Ombudsman and play a key role in shaping the organisation's future.

We are seeking an Executive Leader to strengthen the Energy and Water Ombudsman WAโ€™s sustainability and grow a responsive, intelligence-led service that improves outcomes beyond individual complaints.

This role offers a rare opportunity to lead a service that supports Western Australians and drives better practice across the energy and water sectors. You will help ensure the Energy and Water Ombudsman WA remains trusted, effective, and future ready, while strengthening customer confidence in the Energy and Water Ombudsmanโ€™s accessibility and fairness.

Total Remuneration 250K | Five-year fixed-term appointment with the possibility of extension

Applications close Tuesday 6 October 2026 at 5.00 pm (WST).

View the full role description and apply via the WA Government Jobs Board: https://apply.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=418855

Donโ€™t miss out on your chance to provide feedback on the draft Alternative Electricity Services Code of Practice for Sin...
18/09/2026

Donโ€™t miss out on your chance to provide feedback on the draft Alternative Electricity Services Code of Practice for Single Property Networks services.

๐Ÿ”ŒConsultation on the draft Alternative Electricity Services Code of Practice for Single Property Networks is now open.

The consultation is an opportunity for Single Property Networks providers and customer to give feedback on the proposed code obligations and customer protections.

The consultation closes 5:00pm Friday, 25 September 2026.

๐Ÿ‘‰ Learn more and have your say: https://lnkd.in/ggYPyMvK

The Regional Access and Awareness Program in the West Kimberley this week visit is off to a fantastic start, with strong...
16/09/2026

The Regional Access and Awareness Program in the West Kimberley this week visit is off to a fantastic start, with strong engagement from agencies, stakeholders and community organisations across the region.

After just one day, the team connected with 33 stakeholders including:

Child Protection and Family Support (CPFS)
The CEO and staff from the Shire of Broome
Kimberley Community Legal Services (KCLS)
Aboriginal Family Legal Services (AFLS)
The local Family and Domestic Violence Hub
and had radio interviews with Radio Goolarri and Ngaarda Media.

This creates valuable opportunities to strengthen relationships, promote our services and hear directly about local issues and community needs.

The outreach continues this week, with the team in Bidyadanga yesterday and Djarindjin today for financial wellness outreach events hosted by the First Nations Foundation, and connecting with agencies in Derby tomorrow Thursday and Broome on Friday.

Find out more information about where the team will be in the West Kimberley this week on our website https://energyandwater.ombudsman.wa.gov.au/about-us/news-and-events/connecting-kimberley
Telecommunications Industry Ombudsman Equal Opportunity Commission WA Consumer Protection WA Australian Financial Complaints Authority Office of the Information Commissioner WA

๐–๐ž๐ฌ๐ญ ๐Š๐ข๐ฆ๐›๐ž๐ซ๐ฅ๐ž๐ฒ ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ! Our team will be heading north this month to the West Kimberley to talk with agencies, organis...
11/09/2026

๐–๐ž๐ฌ๐ญ ๐Š๐ข๐ฆ๐›๐ž๐ซ๐ฅ๐ž๐ฒ ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ!

Our team will be heading north this month to the West Kimberley to talk with agencies, organisations and community members between 14 and 19 September.

This is part of the Regional Awareness and Accessibility Program, to increase knowledge of our services and ways we can help regional and Aboriginal Western Australians.

Working together with other complaint handling agencies during the visit benefits the local community by having all the complaint services in one place.

We will be attending community events where people can speak to us in Broome, Derby, and the Bidyadanga and Djarindjin Aboriginal communities. We are also co-hosting events for organisations.

For more details: https://energyandwater.ombudsman.wa.gov.au/about-us/news-and-events/connecting-kimberley

The agencies joining this visit include:
- Ombudsman WA, which is also the Energy & Water Ombudsman WA and WA Charitable Trusts Commission
- Telecommunications Industry Ombudsman
- Australian Financial Complaints Authority
- Consumer Protection WA
- Equal Opportunity Commission WA
- Office of the Information Commissioner Western Australia

Address

Level 2, Albert Facey House, 469 Wellington Street
Perth, WA
6000

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm
Saturday 8:30am - 4:30pm

Telephone

+611800754004

Website

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