North East Water

Building something new on your property? If your plans involve constructing over or near a water or sewer main, you’ll need our approval first.

To learn more or apply for a build over easement, visit www.newater.com.au/easements

We’ve teamed up with The Water Conservancy to bring you a series of quick and easy how-to videos, to help you save water at home by fixing leaks and upgrading fixtures:

🔹 Change a showerhead
🔹 Replace a tap washer
🔹 Install a flow controller
🔹 Check for leaks
🔹 Read your water meter

Watch the videos here: www.newater.com.au/how-to-videos

Collecting rainwater is a great way to keep your garden looking great and to save tap water for more important things, like a nice cool drink after a long day of making your garden the best on the street.

Our Contact Centre will be closed on the King's Birthday public holiday reopening on Tuesday 9 June. For all water or sewerage related emergencies and faults, call us (24x7) on 1300 361 644

🌏 On this World Environment Day, a reminder that protecting your sewer pipes also means protecting the environment.

Sewer blockages can lead to overflows that pollute rivers, lakes and local waterways. You can help by flushing only the 3Ps (p*e, poo and paper) and keeping fats, oils and wipes out of drains. Small actions at home play an important role in keeping our waterways clean.

We’re proud to welcome Summer Matthews as North East Water’s new Independent Aboriginal Delegate to our Board.

A proud Barkindji/Ngiyampaa woman, Summer Matthews brings strong experience in community engagement, education and leadership, along with a deep connection to culture and Country.

Her appointment strengthens First Nations representation in water management and supports better outcomes for communities across our region.

🖤💛❤️ Find more detail at https://lnkd.in/gNGv8EpS

Welcome, Summer 👏

❄️ Winter is here – which means it's time to protect your water meter from frost.

Cover your meter and any exposed pipes with a towel, blanket, cardboard box or bucket to help prevent freeze damage.

👉 Learn more tips at www.newater.com.au/frost

With the rising cost of living affecting many households, we want our customers to know that bill support is available.

If you need extra time to pay or would like to discuss financial assistance, please call our friendly team on 1300 361 633, or at www.newater.com.au/help.

We’re here to help — and we kindly ask that all conversations with our staff are respectful and courteous.

During this National Reconciliation Week 2026, North East Water acknowledges the Registered Aboriginal Parties of Yorta Yorta and Taungurung, as well as the First Nations groups of Duduroa Dhargal, Dhudhuroa Waywurru, Jaitmathang, Jaitmathang TABOO, Bangerang, and Dalka Warra Mittung.

This year's theme — All In — is a call for all Australians to commit wholeheartedly to reconciliation every single day. Since 2018, we’ve been building relationships with First Nations communities, seeking opportunities to learn, grow and partner in meaningful ways.

This week, and every week, we remain committed to listening deeply, acting with respect and working towards a more inclusive future.

🖤💛❤️ Learn more at www.newater.com.au/reconciliation



Image: Tamara Murray (Maurara Barkindji, Yorta Yorta, Duduroa) Yorta Yorta Dreaming. North East Water First Nations Art Prize Winner 2025

Great news for North East Water — we’ve been named a finalist in the Australian Water Association's National Customer Experience Awards.

The nomination recognises our Customer Care Fair Practice Plan, which focuses on strengthening support for customers experiencing vulnerability and making it easier to access the services they need.

A big thank you to our people, customers and partner organisations who helped shape this important work.

Winners will be announced at the Ozwater conference in Brisbane this week — good luck to all finalists!