North East Water

We’re proud to welcome Summer Matthews as North East Water’s new Independent Aboriginal Delegate to our Board.

A proud Barkindji/Ngiyampaa woman, Summer Matthews brings strong experience in community engagement, education and leadership, along with a deep connection to culture and Country.

Her appointment strengthens First Nations representation in water management and supports better outcomes for communities across our region.

🖤💛❤️ Find more detail at https://lnkd.in/gNGv8EpS

Welcome, Summer 👏

❄️ Winter is here – which means it's time to protect your water meter from frost.

Cover your meter and any exposed pipes with a towel, blanket, cardboard box or bucket to help prevent freeze damage.

👉 Learn more tips at www.newater.com.au/frost

With the rising cost of living affecting many households, we want our customers to know that bill support is available.

If you need extra time to pay or would like to discuss financial assistance, please call our friendly team on 1300 361 633, or at www.newater.com.au/help.

We’re here to help — and we kindly ask that all conversations with our staff are respectful and courteous.

During this National Reconciliation Week 2026, North East Water acknowledges the Registered Aboriginal Parties of Yorta Yorta and Taungurung, as well as the First Nations groups of Duduroa Dhargal, Dhudhuroa Waywurru, Jaitmathang, Jaitmathang TABOO, Bangerang, and Dalka Warra Mittung.

This year's theme — All In — is a call for all Australians to commit wholeheartedly to reconciliation every single day. Since 2018, we’ve been building relationships with First Nations communities, seeking opportunities to learn, grow and partner in meaningful ways.

This week, and every week, we remain committed to listening deeply, acting with respect and working towards a more inclusive future.

🖤💛❤️ Learn more at www.newater.com.au/reconciliation



Image: Tamara Murray (Maurara Barkindji, Yorta Yorta, Duduroa) Yorta Yorta Dreaming. North East Water First Nations Art Prize Winner 2025

Great news for North East Water — we’ve been named a finalist in the Australian Water Association's National Customer Experience Awards.

The nomination recognises our Customer Care Fair Practice Plan, which focuses on strengthening support for customers experiencing vulnerability and making it easier to access the services they need.

A big thank you to our people, customers and partner organisations who helped shape this important work.

Winners will be announced at the Ozwater conference in Brisbane this week — good luck to all finalists!

Next time you call our Contact Centre, things might sound a little different.

We’re introducing a new phone system, where you’ll be asked to select a number to choose the team you need to speak with.

This new system will help you reach the right area more quickly, making your call experience faster and more efficient.

Work with us! We’re currently recruiting for the following positions:

💧 Scientific Officer
💧 Senior Water & Wastewater Planning Engineer

Details 👉 www.newater.com.au/careers

We’ve updated our corporate strategy, Strategy2040, to keep pace with our region’s changing needs. Take a look at the latest version: www.newater.com.au/strategy2040

Meet our newest contractors 🐑

We’ve welcomed a flock of sheep to our solar farm that helps power the Wodonga Wastewater Treatment Plant. They’re on the job managing vegetation and keeping the panels clear.

It’s a simple, low‑impact solution that’s good for the site, reduces maintenance costs and supports our sustainability goals.