Committed to develop Talented and innovative workforce for every sector in Bangladesh. 1. Inbound Call Center
2. Outbound Call Center
3. Email & Chat Services
4.
Recruitment Process Outsourcing
5. Training & Orientation
6. Employee Background Check Service
7. Career Counseling
8. Study Abroad Constancy
9. Data Entry
10.SMS Marketing
11. Email Marketing
12. Back Office Support
13. Work Permit Renewal
14. Visa & Passport Service
15. Liaison Office Setup
. Why Bangladesh & Why Downtech Communication? Talented and innovative workforce Call centers in Bang
ladesh are enriched with huge numbers of qualified, tech-savvy, IT literate, trained, educated and experienced professionals. Bangladesh’s large and well-spoken workforce has been one of the main advantages over other countries. -Alternative of India Get better services by creating options for India as well as China, Vietnam, Philippine and other countries. Bangladesh is the best outsourcing country to take you to the next level in your field. -Time Zone Advantages our standard time zone: UTC/GMT +6 hours. By taking advantage of Bangladesh’s time difference, global organizations and also you would be interested in outsourcing call centers to Bangladesh. Government Policies the Bangladesh government has extended its support to the outsourcing and IT industry. The government has offered full facilities like duty free exports of capital goods and has provided tax & VAT exemption on the export. Bangladesh has also experienced privatization and reduction in the tariff of internet services, telecom, cellular services and paging services. This support from the Bangladesh government has gone a long way in making Bangladesh the world’s most preferred outsourcing destination. Cost-effective call center services Cost-effective customer support service is another important factor that can attract global organizations to select Bangladesh for outsourcing call centers. Bangladesh call centers can provide high-quality call center outsourcing services on a 24x7x365 days basis, at a low cost which is more than 52% less if performed in the U.S or U.K. These reasons have encouraged. An example of cost deduction, if a bank shifts work of a 500 people from US to Bangladesh, it can save about $ 10 million a year due to lower costs in Bangladesh. Benefits derived from BPO can be summarized as follows:
Productivity Improvements
Access to expertise
Operational cost control
Cost savings
Improved accountability
Improved human resources activities
Apart from the Call Center, functions outsourced span purchasing and disbursement, order entry, billing and collection, human resources administration, cash and investment management, tax compliance, internal audit, payroll, etc. The list gets longer day-by-day. In conclusion, BPO is one way of increasing the stakeholders’ profits and value, if done well. Please do contact our call center services consultants for discussing and analyzing your call center outsourcing services options. Team
Md. Mostofa jaman – CEO
Maria Salma – Director, Human Resource
Farhana Yeasmin Janey – Director, Finance
Dr. Abu Hena Mostafa Kamal – Director, Marketing & International Affairs
Mr. Riyadh naser – Director, Operations
Mr. Saidur Rahman – Director, Software Division
Mr. Moazzem Hossain – Head of Accounts
Mr. Ali Ahsan – Head of Finance
Mr. Sarwar Hossain – Head, IT
Mr. Zahid Hossain – Head of Brand Marketing
Mr. Rafiqul Islam – Head of Public Relation
Mr. jahirul Islam – Head of International Affairs
