Public Utilities Commission Belize

Filing a utility complaint? Whether your issue relates to electricity, water, telecommunications, following the proper complaint process can help ensure your concerns are addressed efficiently.

Learn WHEN and HOW to file a complaint here:
https://www.puc.bz/puc-customer-complaint-and-dispute-process/

Consistent meter reading checks are one of the best ways to stay informed about your electricity usage.

By regularly monitoring and recording your meter readings, you can track consumption patterns, spot unexpected changes, and verify that usage remains consistent over time.

If you observe unusual fluctuations or have concerns about your electricity consumption, start by seeking clarification from Belize Electricity Limited. If your concerns are not resolved, you have the right to file a formal dispute with the Public Utilities Commission (PUC) via [email protected] or call 501.223.4938.

Learn the types of complaints the PUC handles, as well as WHEN and HOW to file a complaint here:
https://www.puc.bz/puc-customer-complaint-and-dispute-process/

We recognize that consumers may experience changes in electricity consumption during warmer months, as higher temperatures can affect the amount of energy used by certain household appliances. Regularly monitoring your meter and comparing your readings with your monthly bill can help you better understand your usage and identify unexpected changes.

If you notice sudden increases,consumption that appears inconsistent with household’s activities or a significant difference between your readings and the information on your bill, contact the Customer Care Department at Belize Electricity Limited as your first step for clarification and review.

If the matter remains unresolved, you may file a formal “dispute” complaint with the Public Utilities Commission (PUC) via [email protected] or call 501.223.4938.

Learn the types of complaints the PUC handles, as well as WHEN and HOW to file a complaint here:
https://www.puc.bz/puc-customer-complaint-and-dispute-process/

The Public Utilities Commission (PUC) advises the public that the Electricity Licensing and Consent (Capacity Limits) Order, 2026, which complements the Electricity Licensing and Consent Regulations, 2026, outlined in Statutory Instrument (S.I.) No. 47 of 2026, is now available.

The Electricity Licencing and Consent Regulations, 2026 came into effect in May 2026 and updates the framework for the licensing and regulation of electricity activities in Belize. This Order provides additional guidance by defining the “Capacity Limit”, which refers to the maximum permitted level of electricity generation, transmission, storage, or distribution permitted under a particular licence class.

A copy of the order can be found on the PUC website at https://puc.bz/electricity-licensing-and-consent-capacity-limits-order-2026/

Public Consultation – PUC Proposes to Revise Terms and Conditions for the “Licence to All Persons”

The Public Utilities Commission (PUC) hereby notifies the public of a consultation on the proposed revised Terms and Conditions for the “Licence to All Persons”, in accordance with the Electricity Licensing and Consent Regulations, 2026, which came into effect on May 5, 2026.

The 2026 Regulations introduced two new electricity licence classes under the Licence to All Persons category:
- Intermediate Self-Generation and Supply; and
- Intermediate Distributed Generation.

As a result, the PUC proposes to revise the licence terms to facilitate lawful participation in these activities within defined technical, safety, and operational parameters. The revised terms will also continue to apply to the existing classes of:
- Backup Generation and Supply;
- Minor Self-Generation and Supply; and
- Minor Distributed Generation.

Public Consultation Document
The consultation document may be accessed on the PUC’s website at https://www.puc.bz/terms-and-conditions-licence-to-all-persons-2026/ or obtained from the PUC office located at Marina Towers, Belize City.

Written Comments
The public and interested parties are invited to submit written comments on the consultation document outlining the proposed licence terms to [email protected] by 5:00 p.m. on Monday, June 8, 2026.

Having trouble with your Utility Services?

Learn the types of complaints the PUC handles, as well as WHEN and HOW to file a complaint here:
https://www.puc.bz/puc-customer-complaint-and-dispute-process/

If you’re getting ready to build or make changes to your existing electrical system or service entrance, knowing the process for getting approval from the PUC can help to ensure a successful and speedy outcome.

Here’s EVERYTHING you’ll need to know:
https://www.puc.bz/electrical-design-submission-guidelines/

Only a LICENSED WIREMAN can make a submission, here’s a list:
https://www.puc.bz/wireman-listing/

A day to remind MOM just how much she’s valued and loved. Happy Mother’s Day to all Mothers.

Statutory Instrument No. 47 of 2026: Electricity Licensing and Consent Regulations, 2026

The Public Utilities Commission (PUC) hereby informs the public that the Electricity Licensing and Consent Regulations, 2026, outlined in Statutory Instrument (S.I.) No. 47 of 2026, came into effect on May 5, 2026, repealing and replacing the Electricity Licensing and Consent Regulations, 2024, as amended.

The updated Regulations modernize the regulatory framework governing electricity licensing and consent processes in Belize, including matters related to Electricity Generation, Transmission, Distribution and Supply, Self-Generation and Distributed Generation, and Related approvals and consent requirements.

The Regulations also introduce updated licence categories, application procedures, compliance obligations, and enforcement provisions.

Licences and Consents issued Under the Repealed Regulations
The PUC advises that all licences and consents issued under the repealed Regulations, and which were valid immediately before the commencement of the new Regulations, will remain in force until the expiration of their current term. Existing rights, obligations, and ongoing proceedings are also preserved.

Persons engaging in electricity-related activities are encouraged to review the Regulations to determine whether a licence, registration, or consent is required to ensure compliance with the law.

The PUC further clarifies that consultations remain ongoing for the following proposed Regulations:

- Electricity (Licensing of Electrical Workers) Regulations, 2026; and
- Electricity (Electrical Design Compliance and Inspection) Regulations, 2026

which are separate and distinct from these Regulations outlined in S.I. No. 47 of 2026.

A copy of the revised Electricity Licensing and Consent Regulations, 2026 may be obtained from the Public Utilities Commission office in Belize City or accessed on the website at https://www.puc.bz/statutory-instrument-s-i-no-47-of-2026-electricity-licensing-and-consent-regulations-2026/

PUC Proposes to Grant Electricity Licence to Belize Electricity Limited

In accordance with ELECTRICITY LICENSING AND CONSENT REGULATIONS, 2026, the Public Utilities Commission (the “Commission”) hereby gives notice to the general public of its intention to grant the following Electricity Licences to the applicant:

Licence Category: Licence to a Particular Person
Licence Type: 1) Network and Retail 2) Sole-source IPP
Applicant: Belize Electricity Limited, 2.5 Miles Philip Goldson Highway, Belize City, Belize

Reason for Proposal to Grant the Electricity Licence:

Network and Retail – to authorise the transmission, distribution, and supply of electricity within the authorised area.

Sole-source IPP – to authorise the applicant’s existing electricity generation activities under a sole-source procurement arrangement.

Representations and Objections:
Directly affected parties and local authorities may submit written representations and/or objections, with respect to the proposed Grant, by 4:00 p.m. on Thursday, May 21, 2026 to [email protected], or hand deliver at our office located on the 2nd Floor of Marina Towers in Belize City.