09/25/2026
We understand your frustration with the recent number of outages that we have experienced on our network. Making sure the network is running as efficiently as possible is the responsibility of the Team here at Rural Connect Limited (RCL).
We have had two significant recent outages:
- On August 30th, thieves seeking copper, cut into our fibre cable. This resulted in RCL replacing and splicing 360 meters of cable.
- On September 16th, we experienced a line strike. Construction crews cut through a transport cable in downtown Calgary that connected us to our network point of service in the Arrow Data centre (internet gateway Calgary).
While the two outages on the 30th, and the 16th, were a bit beyond our control. We recognize, however, that there are few things we need to do better as RCL to minimize these down times, and ensure service interruptions are properly communicated.
We are fortunate enough that we have a network with has access to both Edmonton and Calgary Internet Gateways. Meaning if one leg of the network is down, we should be able to reroute traffic relatively quickly to the other. We still have some work remaining to make this happen; this includes some hardware upgrades.
We appreciate your patience as we continue to make improvements to the network. In the coming weeks, planned maintenance may result in short, localized service interruptions as we work to improve reliability. These interruptions will generally be limited to specific communities or areas rather than affecting the network as a whole.
What we know today is that our network is far more resilient than it was a year ago. There is still work to be done to ensure traffic management between our two data centres is as seamless as possible, and we’re continuing to make those improvements.
We appreciate your patience as we work through these upgrades, and we remain committed to maintaining reliable service and minimizing disruptions for our customers.
Sincerely the Rural Connect Team
