10/23/2026
This Small Business Week, we celebrate inclusive workplaces that create opportunities for people with disabilities to succeed, and highlight the value, skills and talent they bring to the workforce.
At City of Toronto's Lil E Coffee Café, accessibility is built into the way staff are hired, trained and supported. The café works with community organizations to connect with candidates who face barriers to employment and provides practical supports such as accessible interviews, training, hands-on learning and workplace materials tailored to different learning styles.
"Accessibility should not be treated only as a feel-good idea,” says General Manager Caitlin Rutherford.
For Caitlin, accessibility often comes down to practical solutions. "A staff member found the font on a list too small, and the manager reprinted it in a larger font and laminated it again. That small change made it easier for the staff to use the material and do their job."
The benefits extend beyond employees. Customers have embraced the welcoming environment, with some describing the café as the best part of their day.
“One customer walks uphill for about 15 minutes ꟷ even though there are other coffee shops closer to him ꟷ because he just wants to talk with the staff and be part of the community here.”
Reflecting on the café's approach, Caitlin says, "When businesses treat accessibility as an investment, not a cost, they can build a stronger workplace; and together, a stronger community."
Read the full story: https://www.linkedin.com/pulse/accessibility-action-lil-e-coffee-ncysc
Ministry of Colleges, Universities, Research Excellence and Security | Ontario Community and Social Services | Ontario Chamber of Commerce | Ontario Disability Employment Network (ODEN)
