10/23/2026
Another great team day! Today our staff participated in verbal de escalation training. This is not only a way to help build on our staff's individual and team strengths and resilience it is also a way for us to support keeping both our guests and staff safer.
Learning the ins and outs of how to verbally deescalate guests gives our staff the tools they need to create a safer environment for all our guests and support them in building on their own skills and learning how to better regulate their own emotions.
We love offering these types of training opportunities for our staff and all the quality time and laughter we get to share while we learn and grow together!
Back to regular hours tomorrow!