26/10/2026
When someone calls 999, they may be experiencing one of the most difficult moments of their life. Behind that call is a highly skilled professional providing reassurance, gathering vital information and helping to ensure the right response is there when it matters most.
To mark International Control Room Week, Phil Garrigan, Chair of the National Fire Chiefs Council, has shared a message of thanks to Fire Control colleagues across the UK:
“The calm, professional voice that answers a 999 call can make an enormous difference.
“This year has been a powerful reminder of the extraordinary demands placed on Fire Control teams. During the unprecedented wildfire activity across parts of the UK, Control colleagues dealt with exceptionally high call volumes, supported stretched operational resources and helped coordinate complex, fast-moving incidents in incredibly challenging circumstances.
“Fire Control teams are at the heart of every emergency response. Their work may often take place behind the scenes, but their contribution to keeping people and communities safe is fundamental.
“On behalf of NFCC and the wider fire and rescue sector, thank you for your professionalism, resilience and commitment to public service. Your work makes a difference every single day.”
This International Control Room Week, we’re proud to recognise everyone working behind the headset and say a huge thank you for everything you do.
Read more: https://nfcc.org.uk/beyond-the-999-call-nfcc-celebrates-the-people-at-the-heart-of-every-fire-and-rescue-response/