Brighter Places

21/10/2026

During we're asking - Why is supported housing so important?

One customer explained it better than we could:

✅ support is close by when it's needed
✅ trust can be built naturally over time
✅ people can access help without additional barriers
✅ a familiar face and regular contact can make a real difference

At Brighter Places, our supported housing services provide both a place to call home and the support people need to move forward with confidence.

Find out more about our supported housing services - https://www.brighterplaces.co.uk/supported-housing/

19/10/2026

At Brighter Places we're proud to be raising awareness of the first Supported Housing Week from 19-23 October.

During the week we're highlighting the life-changing impact of supported housing. 🏡

One customer told us:

'I think there should be more places, especially if you look around at how many homeless people there are. I'm lucky that I have the opportunity to be in supported housing. If it wasn't for supported housing, I wouldn't be here.'

Access to the right support at the right time can transform lives. Supported housing provides more than a home. If offers stability, trusted relationships, and the opportunity to build a brighter future.😃

We're proud to support people to live independently and achieve their goals.

Find out more about our supported housing services https://www.brighterplaces.co.uk/supported-housing/

Brighter Places runs supported housing schemes to tackle homelessness and deliver services towards independent living. Current schemes include Rackfield House in Bath and Next Steps accommodation in Bristol.

15/10/2026

National Hate Crime Awareness Week 2026 is a chance to come together and show that everyone deserves to feel safe, respected and welcome.❤️

If you have experienced hate because of who you are, or witnessed someone being targeted, please don't stay silent. Reporting it can help people get the support they need and helps organisations like ours to act.

At Brighter Places, we're committed to creating communities where everyone feels they belong. 🏡

If you're affected by hate crime or hate incidents, we'll work with you, and where needed, our partners to provide support. This includes Against Racism and Inequality, an independent charity that offers free support to anyone experiencing or reporting hate crime, the police and other organisations to help keep your neighbourhood safe.

If you would like to report a hate incident or find out more about the support available, please visit https://www.brighterplaces.co.uk/antisocial-behaviour/

Together we can make our communities safer, kinder and more inclusive for everyone.❤️

13/10/2026

On Monday 12 October, colleagues from Brighter Places joined the Lord Mayor of Bristol, local organisations including Against Racism & Inequality, partners from Avon Fire & Rescue Service, Avon and Somerset Police and community groups at a flag raising ceremony organised by Bristol City Council outside City Hall, College Green, to mark National Hate Crime Awareness Week 2026.

We went along to show our support for everyone across the country affected by hate crime and to send a clear message: Hate has no place in our communities.

Everyone deserves to feel safe wherever they live, and be treated with kindness, dignity and respect.

We're proud to stand alongside others across Bristol and to help raise awareness and encourage people to speak up if they experience or witness hate crime.

If you or another member of your household is experiencing hate crime, please let us know. We will support you.

You can find out how to report hate crime and incidents to us and how we work in confidence to support you - https://www.brighterplaces.co.uk/antisocial-behaviour/

10/10/2026

We’re proud to support National Hate Crime Awareness Week 10 - 17 October 2026. Everyone deserves to feel safe, respected and included in their community.

At Brighter Places, we take a zero-tolerance approach to hate crime and hate incidents. If you, or someone you know, has been targeted because of their race, religion, sexual orientation, disability, or transgender identity, please know that support is available.

Hate crime has no place in our communities.

You can report any concerns you have to us in confidence. We’ll support you to help you to feel safe and secure in your home.

Find more information about how we can support you and how to report hate crime incidents to us, visit 👇 https://www.brighterplaces.co.uk/antisocial-behaviour/

You can find out more about National Hate Crime Week 2026 here 👉 https://nationalhcaw.uk/

Call the police on 999 if you are in immediate danger or at risk of being harmed.

09/10/2026

At Brighter Places, we want every customer to receive a service that is safe, respectful, and reliable. That’s why we welcome the new Competence and Conduct Standard, introduced by the Regulator of Social Housing from 1 October 2026.

The standard aims to ensure housing professionals have the right skills, knowledge, and behaviours to deliver high-quality services.

What this mean for you❓

✅ Professional, and respectful service delivered by staff with the knowledge and skills to support you effectively.
✅ A clear code of conduct that guides how we behave.
✅ Confidence that our contractors are working to the same standard.
✅ More opportunities to share your views and help improve services.

📣Your voice matters📣

We’re committed to listening to customers and using your feedback to improve our services. Our approach to the implementing the standard provides further opportunities to share your views, get involved in customer groups and help shape how we work.

By working together, we can make sure our services continue to meet the needs of our communities.

Find out more https://www.brighterplaces.co.uk/competence-and-conduct/

08/10/2026

We've made it easier for Deaf BSL users to reach our services, through SignVideo.

You can contact our customer service team to report a repair, pay their rent or find support, through a live BSL interpreter during office hours.

Just call us on 0117 942 4600 as usual or find the SignVideo button on our website www.brighterplaces.co.uk/contact/

You can also visit our website 24/7 where it’s quick and easy to report a repair, pay your rent and find service information. www.brighterplaces.co.uk

25/09/2026

Our monthly customer e-news is out! Inside: Have you seen your service charge statement? Get your home winter ready, Black History Month: Honouring Our Communities, New! Contact us using British Sign Language, Christmas Cheer returns for 2026 - Brighter Places e-news October 2026 - https://mailchi.mp/brighterplaces.co.uk/brighter-places-e-news-september-2026

28/08/2026

Keep up to date with our monthly customer e-news! - Service charge statements coming in September, Enjoy summer together, Your views help shape our services, Summer customer community events, plus Summer Bank Holiday opening hours - Brighter Places e-news - August 2026 - https://mailchi.mp/brighterplaces.co.uk/brighter-places-e-news-august-2026

27/08/2026

We are closed for the Summer Bank Holiday on Monday 31st August. We open for business as usual from 8.30am on Tuesday 1st September.

While our offices are closed, you can still:

- report a repair online - https://www.brighterplaces.co.uk/report-a-repair/
- find all emergency repair contact details on our emergency repairs web page - https://www.brighterplaces.co.uk/emergency-repairs/
- call us at any time on 0117 942 4600

Wishing all our customers a lovely bank holiday.