South West Water

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South West Water We're the water and wastewater service provider for around 1.8 million customers in the South West 💧

👩‍💻 Need help? Together, we can build a better future.

For the fastest support, please send our team a direct message. We're available to assist you with any questions you have. Respecting Each Other – Our Customer Conduct Commitment
At South West Water, we’re proud to serve our communities and committed to delivering excellent service. We know that sometimes things go wrong and we welcome feedback to help us improve. We also believe in progress and innovation – encouraging respectful dialogue, feedback, and ideas that help shape our future together. However, we also believe that respect goes both ways. What We Ask of You
We kindly ask all customers to treat our colleagues with courtesy and respect in every interaction, whether it’s over the phone, online, in writing or face-to-face. What We Won’t Tolerate
To maintain a respectful and safe environment, we do not accept the following behaviours under any circumstances:
• Aggressive or abusive behaviour
• Threats or acts of physical violence
• Discriminatory or offensive language
• Harassment or repeated unwanted contact
• Excessive or unreasonable demands
• Trolling or disruptive behaviour on social media

How We Respond
If behaviour becomes unacceptable:
• We may end the conversation or restrict future contact.
• In serious cases, we may report incidents to the police.
• We’ll always let you know if we need to take action. Our Promise
We’re here to help and will always do our best to resolve your concerns. Let’s work
together respectfully to keep our communities safe and supported. We welcome ideas and feedback that help us improve and evolve.

🚧 🚱IN YOUR AREA – PL32 9 🚱 🚧Customers in Camelford, PL32 9 area may be experiencing lower pressure or loss of supply, we...
25/10/2026

🚧 🚱IN YOUR AREA – PL32 9 🚱 🚧

Customers in Camelford, PL32 9 area may be experiencing lower pressure or loss of supply, we are on site completing emergency repairs. We expect restoration by 16:30.
Thank you for your patience & apologies for any inconvenience.

🚧 🚱IN YOUR AREA – EX17 4 🚱 🚧Customers in Cheriton Fitzpaine, EX17 4 may be experiencing lower pressure or loss of supply...
25/10/2026

🚧 🚱IN YOUR AREA – EX17 4 🚱 🚧

Customers in Cheriton Fitzpaine, EX17 4 may be experiencing lower pressure or loss of supply, we are on site completing emergency repairs. We expect restoration by 14:30.
Thank you for your patience & apologies for any inconvenience.

✅🚰 UPDATE – EX16 7 & TA21 0 🚰 ✅We would like to thank our customers for their patience while we completed emergency rep...
24/10/2026

✅🚰 UPDATE – EX16 7 & TA21 0 🚰 ✅

We would like to thank our customers for their patience while we completed emergency repair work on the Tiverton and Wellington -EX16 7 & TA21 0 areas. We are pleased to confirm that supplies in the area are now restored.

❗Update: Exmouth customer event – Sunday 25 OctoberUnfortunately, we’re no longer able to attend tomorrow’s planned even...
24/10/2026

❗Update: Exmouth customer event – Sunday 25 October

Unfortunately, we’re no longer able to attend tomorrow’s planned event in Exmouth as we prioritise our operational response following Storm Austen.

We know how important it is to be out in our communities, listening to customers and answering your questions, so we’re disappointed not to be there.

We remain committed to meeting with customers in Exmouth and will share details of another opportunity to speak with us as soon as we can.

Thank you for your understanding.

✅🚰 UPDATE – PL15 8 🚰 ✅We would like to thank our customers for their patience while we completed emergency repair work ...
24/10/2026

✅🚰 UPDATE – PL15 8 🚰 ✅

We would like to thank our customers for their patience while we completed emergency repair work on the Launceston- PL15 8 area. We are pleased to confirm that supplies in the area are now restored.

💧 Save water and money with free water-saving devices!Not sure which devices would work best for your home? Start by fil...
24/10/2026

💧 Save water and money with free water-saving devices!
Not sure which devices would work best for your home? Start by filling out our quick questionnaire to find out which water-saving products are most suited to your household.
From efficient shower heads to tap aerators, these simple devices can help:
✅ Reduce your daily water use
✅ Save water without changing your routine
✅ Lower your bills if you're on a water meter
🔗 Find out more and get yours here: https://www.southwestwater.co.uk/save-water

As we continue to manage water resources during the severe drought, we're here to support those who may need a little ex...
24/10/2026

As we continue to manage water resources during the severe drought, we're here to support those who may need a little extra help.

If you or someone in your household relies on water for a medical condition or has additional support needs, our free Priority Services Register can help.

Find out more: https://www.southwestwater.co.uk/household/help-support/priority-services

Looking to build a career that makes a positive impact? 💧🌿We're looking for a Project Assistant to support the work of t...
23/10/2026

Looking to build a career that makes a positive impact? 💧🌿

We're looking for a Project Assistant to support the work of the South West Peatland Partnership, helping deliver projects that benefit nature, water and the environment.

If you have experience in administration, invoice processing, minute taking and strong organisational skills, we would love to hear from you.

👉 Find out more and apply: https://careers.southwestwater.co.uk/jobs/8494183-project-assistant-south-west-peatland-partnership?promotion=2255521-trackable-share-link-facebook-swpp-project-assistant-576288

We’re heading to Exmouth this Sunday! 🚐If you want the latest local updates, have a question, or would like advice on sa...
23/10/2026

We’re heading to Exmouth this Sunday! 🚐

If you want the latest local updates, have a question, or would like advice on saving water around your home, come and chat with our team.

We’ll also be giving away free water-saving devices, including shower timers, leaky loo strips and water-efficient shower heads to help you use less water and, if you're on a meter, potentially save money on your bill too!

📅 Sunday 25th October
🕙 10:00am - 4:00pm
📍 The Square, Exmouth

🔗 Find out more: https://www.southwestwater.co.uk/environment/water-resources/severe-drought/community-drop-ins

The South West is facing a critical challenge. Months of exceptionally dry weather and the hottest summer on record have...
23/10/2026

The South West is facing a critical challenge. Months of exceptionally dry weather and the hottest summer on record have left water resources under significant pressure, with some of our reservoirs now at critically low levels. Recent rainfall has provided some welcome relief but falls short of what is needed to secure a sustained recovery.

Last week, the Environment Agency announced that areas of Devon and Cornwall are in Severe Drought. Our overriding priority is to protect drinking water supplies while carefully managing the resources available to us. That means taking every practical step to strengthen supplies, reduce water losses and make every litre go further.

We are taking a range of measures to manage the impact of the drought, particularly in areas where reservoir storage is under the greatest pressure. This includes moving around three million litres of water a day to where it is needed most, repairing an average of 440 leaks each week, supporting customers with leaky loo repairs, and working directly with businesses and households to help reduce consumption.
These measures demonstrate the scale of the action under way, but even these interventions cannot remove the need to reduce demand.

While we take action to protect supplies, we need every household and business to act now, not wait for further restrictions. Hosepipe restrictions have helped reduce demand, and we thank everyone who has supported them. But as we move further into autumn, outdoor restrictions alone cannot deliver the savings we need.

We're asking customers to make an immediate, meaningful reduction in the water they use. That means taking shorter showers, turning off the tap while brushing your teeth, running washing machines and dishwashers only when full, fixing leaking toilets and taps, and postponing water use that isn't essential.

Every litre saved makes a difference, and we cannot afford to wait for further restrictions before changing how we use water.

Read more ⬇️
🔗 https://www.southwestwater.co.uk/about-us/latest-news/protecting-the-regions-water-supplies-why-we-must-all-act-now

Address

Peninsula House
Exeter
EX27HR

Telephone

+443443461010

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