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Hertfordshire Trading Standards

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Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Hertfordshire Trading Standards, Government Organization, Hertfordshire County Council, Hertford.

Hertfordshire Trading Standards is the enforcement agency that is responsible for protecting consumers, working with businesses and acting against rogue traders.

10/11/2026

💄 Fake beauty products aren't just a risk for consumers – they can affect businesses too.
Counterfeit cosmetics can look incredibly convincing, meaning salons, beauty professionals and retailers could unknowingly source products that put their customers at risk.

We're supporting the IPO Counter-Infringement campaign to help beauty businesses protect their customers and keep counterfeits out of their supply chains.

🔎 New practical guidance is available to help businesses check suppliers, recognise warning signs and know what to do if they suspect a product is fake.

Source safely. Check your stock. Protect your customers.

09/11/2026

With around the corner, you might be expecting a few more parcels this month. Criminals can take advantage of this by sending fake delivery texts and emails.

Avoid clicking on links in emails or texts. Log into your account directly to see the progress of your parcel.

If you receive a scam text, report it by forwarding the message to 7726.

09/11/2026

Product Safety Report for Urban Arrow Cargo Bikes fitted with Satori Trident Seat Post. Electric bikes fitted with a Satori Trident seat post present a risk of injuries as the front bolt in the seat post clamping mechanism can break if the bolt is overtightened. This can lead to the saddle becoming detached suddenly during use, potentially resulting in the user falling and receiving injuries.

Electric bikes fitted with a Satori Trident Seat Post are subject to a replacement programme by Urban Arrow.

Affected models: Urban Arrow Family, Urban Arrow Shorty, Urban Arrow Cargo and Urban Arrow Tender
Production period: 2016-2022

If you purchased your bike outside the period from 2016 to 2022, it will not be fitted with a Satori Trident Seat Post and is not affected by this safety issue.

If you own an affected electric bike, please contact your local authorised dealer. An appointment will then be arranged to remove the affected Satori Trident Seat. Your bike will be fitted with a newer Promax seat post free of charge.

for further information please email the Urban Arrow customer service team on [email protected].

09/11/2026

Product Recall for Petite Amélie Wooden Mobile Holder. The product presents a risk of injuries because the glued joint of the arm can loosen. This could cause the arm and mobile to detach and fall into the cot or playpen. If a child is underneath the product when it falls, they may receive injuries.

Models: Brown and Dark Brown
Barcodes: 8720986429696 and 8721214200476
Item codes: MOBARMWL and MOBARMWLD
Sales period: July 2025 up to and including 16 October 2026 (Brown), late July 2026 up to and including 16 October 2026 (Dark Brown)

The product has been recalled from end users by Petite Amelie.

Consumers should stop using the product immediately, remove it from the cot or playpen, and keep it out of reach of children. Affected consumers have been contacted directly and a refund will be issued automatically to the payment method used. Please contact [email protected] for more information.

09/11/2026

Baxters is recalling their Chef Selections Cullen Skink soup due to a manufacturing fault which may cause spoilage of the product and for cans to swell and potentially rupture.

Pack size: 400g can
Batch code: L07XC
Best before: April 2029

If you have bought the above product, do not eat it. Instead, dispose of the full can and product without opening. Carefully place the full can in a bag and dispose of it in an external bin. Contact Baxters Customer Care team via the details below for a replacement. For further information, please contact Baxters on 0800 389 8389 or e-mail [email protected]

07/11/2026

Your firework display might only last a short time, but giving your neighbours advance notice can make a real difference.

Some people find unexpected fireworks genuinely distressing. Others may simply want time to prepare themselves, their children or their animals.

06/11/2026

John West recalled John West Boneless Sardines in Sunflower Oil and John West Sardines in Olive Oil because of a possible microbiological contamination risk in July 2022, however the Best Before on the tins is December 2026, so please check your cupboards.

John West boneless Sardines in sunflower oil
Pack size: 95g
Batch code: 109, 110, 111, 112, 113
Best before: December 2026

John West Sardines in olive oil
Pack size: 120g
Batch code: 109, 110, 111, 112, 113
Best before: December 2026

If you have bought either of the above products do not eat them. Instead, return them to the store from where they were bought for a full refund. If you have any questions or concerns, please contact [email protected].

06/11/2026

⚠️ Criminals stole £24.3 million through fake endorsement investment schemes in just eight months, using AI to make fraudulent offers appear more convincing.

How to protect yourself:

Verify: if you receive a request to move money into a new bank account, contact the supplier directly, using established contact details to verify and corroborate the payment request. If you are sending large sums, consider sending a small amount of money first as a test payment and confirm this has been received by the intended recipient before sending the full amount.

Internal processes: establish robust internal processes for handling changes to payment details. For example, only designated employees should be able to make changes to payment arrangements

Sensitive information: invoices, payment mandates, and other documents containing sensitive financial information should be stored securely and only be accessible to those staff that need them to perform their duties. Sensitive documents should be shredded before they are disposed of.

05/11/2026

By reporting dead wild birds you are helping us understand:

🦆 the risk to different species groups of wild birds
🐓 the risk posed to poultry & other captive birds
🦊 the risk of overspill into wild mammals.

If you spot dead wild birds in Great Britain, use the online service on the Gov website, or call the Defra helpline on 03459 33 55 77 to report it.

Reports are triaged and not all birds will be collected. Wild birds are susceptible to a range of diseases and injuries and not all dead birds will have been infected with avian influenza.

05/11/2026

Your fireworks might be in your garden, but their impact can reach much further.

The choices you make before, during and after your display can affect the people, animals and communities around you.

This firework season, think beyond your garden and know your impact. Follow for more.

Address

Hertfordshire County Council
Hertford
SG138DQ

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+448082231133

Website

http://hertfordshire.gov.uk/tradingstandards

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