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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 4:30pm

Careline Community Service

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Careline Community Service

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Care alarm provider operated by the Borough Council of King's Lynn & West Norfolk.

26/10/2026

🕯️ It's Candle Fire Safety Week.

This fire, caused by a wax melt, was attended by Earlham Red Watch last year.

As the evenings get darker and many of us enjoy lighting candles to make our homes feel cosy, it's important to use them safely. A few simple precautions can help ensure your candles remain a nice addition to your home and don't become the cause of a fire.

🔥 Keep lit candles well away from curtains, furniture and other flammable materials, and always place them on a heat-resistant surface.
🔥 Never leave a candle burning when you leave the room, leave the house, or go to sleep.
🔥 Don't leave children or pets unattended around lit candles.
🔥 Always burn candles in a well-ventilated room.
🔥 Avoid burning several candles too close together, as this can cause them to flare up.

For more candle safety advice, follow the link in the comments.

19/10/2026

Tomorrow from 9-10 am Lorcan from Careline will be chatting to presenter Rob at Radio Fenland about care alarms and the digital switchover of landlines.

Tune in here: https://player.broadcast.radio/radio-fenland download the Radio Fenland app, scan the QR code below or ask your smart speaker to play Radio Fenland.

16/10/2026

Did you see the One Show story about the switchover of landlines on Wednesday night?

https://www.bbc.co.uk/iplayer/episode/m0032w8z/the-one-show-14102026

If you have a TV licence, you can watch it here. The story runs from 01:55 to 07:16.

It's worth remembering that the problems the person in the article experienced with their care alarm could probably have been avoided if they had switched to a digital alarm. Digital alarms don't need a landline. Over 90% of our customers have already switched to a digital alarm and we're on track to reach 100% by January.

If you still have a care alarm plugged into a BT wall socket, or the phone port on the back of your router, it's time to get it upgraded. Call us on 01553 616200 to make the switch.

Borough Council of King's Lynn & West Norfolk News & Events

Dame Emma Thompson, Wednesday star Jenna Ortega and Hollywood director Taika Waititi join Alex Jones and Vernon Kay on the sofa. Also, Matt Allwright is on the case in Watchdog.

02/10/2026

Check out the latest scam alerts, including further details about the fake council tax letter we posted earlier in the week, on Norfolk County Council's scam alert page here:

Current warnings about scams targeting Norfolk consumers

02/10/2026

Can we talk about falls detection?

Like most providers of care alarms, our care alarm pendants can be supplied with falls detection enabled. An accelerometer in the pendant, paired with some software, can detect most hard falls, followed by a period of inactivity, and trigger the alarm to call our monitoring centre automatically.

They're not perfect though. If you break your fall, by leaning on some furniture, or move the pendant after you've fallen, the alarm may not trigger. You should ALWAYS press the button on the pendant in an emergency if you can.

Falls detection pendants particularly suit people who have blackouts or seizures, who are therefore unable to press the button. For everyone else, a regular pushbutton pendant is usually the best solution, as it prevents false alarms and is more reliable. Unlike some private providers, we won't "upsell" you a pendant with falls detection. It's not an upgrade - it's an alternative for those that need it.

False alarms, sometimes caused by sudden arm movements, aren't a problem for our monitoring centre - we encourage alarm users to test their pendants once a month anyway - but many people think they are being a "bother" by triggering their alarm by accident. It's not a bother to us, but if you wear a pendant with falls detection and it goes off too often, or not at all, we can adjust its sensitivity. Just give us a call or press the button to speak to the monitoring centre.

21/09/2026

COMING UP! We'll be in Dereham this Wednesday supporting Parkinson's UK with their carers' event.

Pop along and see us for the latest information on care alarms, keysafes, and the digital switchover of landlines.

More info here:

https://www.careline-cs.org.uk/events/parkinsons-information-event-dereham-23rd-september-2026/

18/09/2026

Please be aware and share.

The letter shown below is a scam. Council tax is collected by your local borough council, not Norfolk County Council. The QR code in this letter is fake. DO NOT SCAN IT.

Local Free News

11/09/2026

COMING UP! We have two great events next week, both outside West Norfolk but inside our Careline service area which extends across Norfolk and into parts of Cambs

Thursday 17th we have a Parkinson's UK information event in North Walsham. If you're living with Parkinson's, or supporting someone who is, this is the event for you. Pop along between 2-4pm to meet organisations, like us, who can support you.

Friday 18th we at Fenland District Council's amazing Golden Age event in Manea, near Chatteris, supporting the over 60s in that area. Free coffee and cake and dozens of support organisations to help you live your best life. 10am - 12.30pm.

Details of both are on our events page here: https://www.careline-cs.org.uk/events/

07/09/2026

Lovely to spend some time with the residents of Downham Market on market day last Friday. On this occasion we were joined by Faye from Norfolk County Council's adult social services department, to offer even more help, advice and support to local people.

Thanks to Downham Market Town Council for the gazebo, and look out for more of these events soon!

Borough Council of King's Lynn & West Norfolk News & Events

Address

Kings Court, Chapel Street
King's Lynn
PE301EX

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 4:30pm

Website

https://www.careline-cs.org.uk/

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