Reside With Progress

It is Volunteers Week!

Our tenant Carl, who lives in one of our supported living homes in Leeds, volunteers in his local community and won an award for his fantastic work.

Carl has received an award for his volunteering work from Volunteer Team Leeds and we are very proud of him. The organisation thanked him for the time, energy and care he gives to helping others.

He volunteers at SLATE Leeds, a charity that supports people with learning disabilities into employment. He works in the furniture department, where he enjoys practical jobs such as putting feet back on sofas and moving washing machines.

He also spends time at Hollybush Conservation Centre, which runs nature-based activities for adults with learning disabilities.

Click here to find out more about Carl’s award and volunteering work:https://f.mtr.cool/fpxolyphdf

We are supporting Pride month!

Pride month is a time to celebrate the LGBTQIA+ community and understand the struggle people have experienced in fighting stigma.
We believe in equality and inclusivity for everyone!

Mencap has an explainer video which explains identity, gender and sexuality:

“People with a learning disability are just like everybody else. We can identify in lots of different ways.”

Take a look at Mencap’s explainer video: https://www.youtube.com/watch?v=9ymLgLfLQbw&t=8s

We have made changes to our tenant newsletter!

Some of our tenants talked about the newsletter and shared that they enjoy the photos, especially for tenant stories. It helps them to understand the news or story more.

What did we do? We decided to add a smaller amount of content to the newsletter to create more space and so there is less text.

For example, changing the number of pages assigned to tenant stories, moving this from one to two pages. We are now able to include more photos for a tenant story and create more space between text, helping to bring it to life more.

Click here to find out more about how we have made changes to our tenant newsletter: https://f.mtr.cool/kajpdraqbm

David has been interested in model aircraft for many years, and recently had the chance to showcase his fantastic collection at an exhibition.

As an involved tenant, David continues to share his passions, experiences and voice with RWP, helping to inspire others and show the importance of tenants being heard.

Read David's story:
https://f.mtr.cool/ycnaaqlheq

If you have a learning disability, it is important that you have an annual health check.
An annual health check can help you stay well by talking to a doctor or nurse about your health and finding any problems early, so they can be sorted out.
Find out how to book a health check on the NHS website (see the link in the comments below).

As the weather is hotting up, with reports of a heatwave in southern areas, we want to help you be prepared.
Please look out for those who may struggle to keep themselves cool and hydrated, such as older people, those with underlying conditions, those who live alone, and pets.
Other tips include keeping yourself hydrated, keeping curtains or blinds closed, and opening windows on both sides of the house to increase air flow.
To keep cool while you sleep, try using a wet flannel or a hot water bottle filled with ice water.

We will be open for emergency enquiries only over the bank holiday on Monday 25 May.

To report an emergency repair or issue, call us on 0333 320 2675.

To report a non-emergency repair, please email us at [email protected]. Our team will respond to these after the bank holiday. Our phone lines and Live Chat services will re-open on Tuesday 26 May at 8am.

It is important that you know what you need to do in an emergency and how to report an emergency and non-emergency repair.

To report an emergency repair, call us on 0333 320 2675. An emergency repair could be dangerous or cause serious damage to your home. For example, a burst pipe or if you have no heating.

You can report non-emergency repairs using live chat or the form on our website.

If you need help with reporting repair, speak to your housing officer.

Click here to find out more information about reporting a repair in the link in the comments below.

UPDATE
Our reception at Sumner House is back open!

As a result of an ongoing United Utilities issue affecting the water supply in areas of Leyland, our office was closed in King Street, Leyland, on Tuesday 19 May.
Now the issue has been fixed, our reception will be open today (Wednesday 20 May).

You can also contact us by calling 0333 320 2675.
You can also report non-urgent repairs via your online tenant account or by emailing [email protected]

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We are aware that on Tuesday and Wednesday 19 and 20 May, some parts of Leyland and Chorley (PR7/PR25/PR26) had no water or low pressure.

United Utilities has resolved the issue and engineers have started filling the water main. This means water should be restored, although this may take a little time.

If your water looks discoloured, don’t worry - this can happen when natural sediments in the pipes are disturbed.

If you are experiencing issues with your water supply, including no water, you can check for updates via https://f.mtr.cool/ahrtodlqxb or report the problem directly to United Utilities online or by calling their 24‑hour helpline on 0345 672 3723.

If you are registered with Priority Services, United Utilities may be able to help you with alternative water supplies.
Visit https://f.mtr.cool/nnrocunnbs to find out more.

If you are experiencing issues with your water supply, including no water, you can check for updates via https://f.mtr.cool/brvyqdasnu or report the problem directly to United Utilities online or by calling their 24‑hour helpline on 0345 672 3723.

If you are registered with Priority Services, United Utilities may be able to help you with alternative water supplies.
Visit https://f.mtr.cool/nnrocunnbs to find out more.