House Rules
We use social media to engage with residents and the public and our page should be a safe space for everyone, so please read and follow these House Rules. The beacon page is designed to provide relevant information and engagement opportunities for residents and others living in the areas where we work. We will moderate content on the beacon page in order to curate the best possible user experience. Moderation could include hiding or deleting comments that could cause anyone distress, detract from the purpose of page content or infringe either Facebook’s terms and policies or these House Rules. Moderation may also extend to users being blocked from the page where they are abusive, defamatory or repeatedly have an adverse effect on the user experience beacon seeks to create. We may make use of auto-moderation services provided by facebook to hide, or prevent posting of, user-generated content that may cause offence or distress. Such services are based on algorithms created by facebook and beacon takes no responsibility where user-generated content is blocked or hidden via these services. Please be aware that beacon's page is actively monitored only during the Customer Services opening hours; 8.30am – 5.00pm, Monday to Thursday and 8.30am – 4.30pm Friday. We are unable to deal with enquiries about individual circumstances or issues via facebook comments. If you want to report an issue or speak to us about a concern you should do this via Private Message rather than as a post comment, or alternatively by telephone or email. You are legally responsible for what you say and post on this page. You are also responsible to adhere to facebook’s terms and policies if you come across something which breaches these you should report it to facebook. We ask you do not post content which is:
* Abusive (including expletives)
* Defamatory
* Hateful
* Racially offensive
* Sexually offensive
* Obscene
* Threatening
* Inflammatory
* Spam or unrelated to the post
* Includes sensitive information, such as your own, or someone else’s personal details
* Includes links to any material containing any of the above
Beacon Cymru is a values‑led organisation and we are here to help. Beacon staff have the right to work safely, free from intimidation, harassment, and harm and we expect all residents and visitors to always treat Beacon staff with respect and dignity. We understand that sometimes you may be communicating with Beacon staff at times of distress or during challenging circumstances, however, abusive, sexual, or intimidating behaviour is never acceptable and may lead to action being taken. Thank you for your cooperation.
