Ofcom

📮 We’ve opened an investigation into Royal Mail’s 2025/26 delivery performance after it failed to meet its targets.

Last July, Ofcom modernised Royal Mail's delivery obligations to reflect steep declines in the number of letters being sent. The company has now reached an agreement with the Communication Workers Union to implement the new delivery patterns and expects to complete roll-out of this by Christmas this year.

As demanded by Ofcom, Royal Mail has also set out a plan to significantly improve delivery service - including a commitment to invest £500 million over the next five years.

We expect Royal Mail to begin implementing the improvement plan immediately, and we will continue to hold it to account.

Have you tried this trick one million people have used to check their mobile signal? 👀

Map Your Mobile lets you compare coverage where you live, work or travel.

It’s free, quick and could help you find a better mobile service.

Try it out today below 👇

Some of the biggest social media and gaming platforms have committed to new steps to better protect children online.

This includes:

🙅‍♂️ stronger protections to stop unwanted contact from strangers
🆕 making sure children’s safety is considered upfront before new features are introduced.

But there’s still more to do.

🔴 Nearly 3 in 4 children still see harmful content online
🔴 84% of 8–12s are using services meant for over-13s

We'll be stepping up scrutiny of platforms, and have announced plans to drive further change and hold platforms to account.

💡 Did you know major streaming services like Netflix, Disney+ or Amazon Prime Video don't have to offer the same protections for viewers as TV channels in the UK?

But with new media laws in place, we’ve proposed changes to bring clearer, more consistent protections to the largest streaming platforms - similar to rules for what's shown on TV.

These proposals cover new protections for streaming content on things like:

🔞 Protection of under‑18s
🤕 Harm and offence
🚨 Crime, disorder, hatred and abuse
🗣️ Due impartiality and due accuracy
🤝 Fairness and privacy

The proposals recognise the differences between streaming and TV, and the importance of freedom of expression.

And they're designed to help you feel confident about what you’re watching, whether it's on TV or your favourite streaming service.

Ever had great signal in one place… and then lose it in another?

Our latest update shows overall coverage is improving, but your local experience depends on the network and location.

✅ Compare networks by postcode with our free online tool Map Your Mobile.

🔖 Save this for the next time you’re ready to switch.

📢 Latest telecoms and pay-TV complaints revealed.

Complaints to us about mobile services increased this quarter (Oct-Dec 2025), following the announcement of mid-contract price rises by some providers. 📈

📱 O2 was the most complained-about mobile provider.

🛜 TalkTalk and Vodafone were the broadband providers that generated the most complaints.

📺 EE had the most pay-TV complaints.

☎️ BT, EE, NOW Broadband, Plusnet and TalkTalk were the most complained-about landline providers.

How does your provider compare? Check the tables below.

This week, elections take place across England, Scotland and Wales.

In the run-up to an election, TV and radio broadcasters must comply with the rules on due impartiality and accuracy. These are especially important as voters prepare to head to the polls.

Click to find out more about the rules and how we enforce them 👉

🎧 Supporting local radio across the UK.

We’ve awarded a new set of small‑scale DAB multiplex licences, giving community, commercial and specialist stations more ways to connect with their audiences.

This innovative, low‑cost technology helps services take to the digital airwaves. 📡📻