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Monday 9am - 5:30pm Tuesday 9am - 5:30pm Wednesday 9am - 5:30pm Thursday 9am - 5:30pm Friday 9am - 5:30pm

Lancaster West Neighbourhood Team

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Local Housing service provided to the Lancaster West Estate by RBKC

29/10/2026

🌱The Notting Dale Heat Network is a major project to bring low-carbon and reliable heating and hot water to homes across Lancaster West, as well as Kensington Leisure Centre and Baseline Studios

🏗️An important part of the project is the work planned at Kensington Leisure Centre, where a new plant room and heat pump equipment will help connect the building to the wider network. This includes the Energy Tree which was co-designed with residents, a thermal store of clean, green hot water.

These visualisations give you an idea of what the planned works will look like and how this part of the project fits together.

We'll be sharing more about how the heat network works, what's been delivered so far and what the next stages involve.

These images show the planned works for illustration purposes, and are not photographs of the current site.

28/10/2026

🌳 A new pocket forest is taking root in the Garden of Life! 🌱

Last week, local children and volunteers came together to plant 600 trees in a single day, helping create a greener space for the Lancaster West community to enjoy for generations to come.

🌿 Fully funded by Pioneer Point Partners, the project will create a self-sustaining, climate-resilient forest that could last for up to 100 years.

The forest is now 50% planted, with work continuing to bring this new green space to life.

Thanks to everyone who came along and got involved in the planting, and to Pioneer Point Partners for funding the project. 🌱

22/10/2026

🏡 What are the benefits of local neighbourhood delivery?

Over the last nine years, we've steadily been working with our residents to co-design how we deliver local neighbourhood services, and improve standards and outcomes for our homes and community.
While we seek to continuously improve, we are pleased that our latest Tenant Satisfaction Measures show encouraging progress across a range of services, with some of our strongest results continuing to improve, alongside increases in satisfaction with safety, repairs and the overall landlord service.

📊 Comparing 2025/26* with 2026/27 results, so far:
*Measured across Financial Years, e.g. April 2025 - March 2026

📣 Keeping residents informed: from over 78 per cent (41/52**) to over 84 per cent (62/73).

🏠 Providing a safe home: from over 71 per cent (40/56) to over 82 per cent (63/76).

🌳 Making a positive contribution to neighbourhoods: from over 75 per cent (38/50) to over 81 per cent (58/71).

🧹 Keeping communal areas clean and well maintained: from over 77 per cent (39/50) to over 80 per cent (51/63).

🔧 Overall repairs service: from over 69 per cent (25/36) to over 77 per cent (41/53).

⭐ Overall landlord service: from over 68 per cent (39/57) to over 75 per cent (62/82).

🛠️ Providing a well-maintained home: from over 71 per cent (40/56) to over 74 per cent (58/78).

👂 Listening to residents’ views and acting on them: from over 61 per cent (34/55) to over 62 per cent (46/74).

**Figures in brackets show positive responses out of the total responses to each question.

What difference does it make? Feeling safe at home, knowing what is happening in the community, seeing communal spaces cared for, having confidence in repairs and the services provided, being able to feedback and help them improve.

👏 Thank you to our residents for sharing their views to help us do our best for the community, and to colleagues across LWNT for their commitment. These results so far encourage us to keep strengthening how we build and deliver accessible, local neighbourhood services, and building trust with residents.

16/10/2026

We're pleased that 62% (392) of homes on Lancaster West Estate have had their kitchens refurbished to a co-designed standard 🍳 That's 50 more kitchens completed since February 2026.

These upgrades are part of LWNT’s ongoing commitment to providing safer, healthier and more energy-efficient homes.

A big thank you to all our residents for their cooperation in helping us reach this estate-wide milestone!👏

14/10/2026

Over 100 residents came along to our September Fix It Fest, which celebrated Secondhand September!

Volunteers helped provide:
🧵Clothes repairs
🚲Bikes repairs
💡Energy advice
🚴‍♀️Secondhand bike market
🔄Give and take stall

We also did a soft launch of our new W11 ReFill - and even recruited a few new volunteers to help us provide discounted, environmentally friendly household products in reusable bottles!

Come along and find out more at the next Fix It Fest on:
Saturday 31 October 10am-2pm

See you there! 👀👀

08/10/2026

♻️ Join us this Circular Economy Week (12th-16th October) at the Make & Mend Hub!

Discover free workshops and activities designed to help you save money, reduce waste and learn new skills.

🚴‍♀️Monday 4:30-7:30pm: bike repairs DROP-IN

💡Tuesday 2-5pm: energy advice BOOK/DROP-IN

💍Wednesday 4:30-5:30pm: jewelry upcyciling workshop BOOK IN BIO

⚡Thursday: electrical repairs workshop

- 10:30am-3:30pm Electrical Safety session BOOK IN BIO

- 4:30pm-6:30pm Facilitation Session BOOK IN BIO

Book NOW using the link in our bio 👀👀

16/09/2026

♻️🚲 Got something that needs fixing? Looking for a pre-loved bike? Want to learn how to save energy at home?

Join us at Fix-It Fest this Second-Hand September for a day of repairing, reusing, sharing and saving!

🗓 Saturday 26 September
⏰ 10am-2pm
📍 Kensington Leisure Centre, Silchester Road, W10 6EX

What's on?

🔧 Free bike repairs
👕 Clothes repairs & alterations
🚲 Buy, take & donate pre-loved bikes
🏠 Energy advice & Warm Homes Grant information
🧴 W11 Refill household cleaning products sales day
🤝 Give & Take swap table

08/09/2026

Green Skills achievement 🌿🏆

This month Sharon, our Senior Project Manager for Net Zero, has completed her Level 5 in Retrofit Coordination and Risk Management, strengthening her retrofit knowledge, ensuring our construction work is done safely, effectively and to best practice standards.

If you're interested in exploring or have suggestions for Green career opportunities we would love to hear from you!

📍Come down to Unit 22 Baseline to speak to us

📞📩 Contact Charlotte on 07850751430 or [email protected].

🌐 Or, head to the Green Skills Academy page on our website to find out more!

05/09/2026

👷🏽‍♀️ The North Kensington Resource Centre is being refurbished!

This will upgrade the building to be fantastic, fit-for-purpose centre for residents. The refurbishment will address some essential structural elements, as well as providing a new kitchen, better storage, air-conditioning, heat pump, fresh decoration, canopy, and an accessible lift.

🗓️ This means that we will be closing the centre from mid-September 2026 until early 2027, and that all activity will be relocated or paused during this time.

03/09/2026

🏆 We’re incredibly proud that Lancaster West Neighbourhood Team and the Royal Borough of Kensington and Chelsea have been named Employer of the Year at the 2026 Housing Heroes and Women in Housing Awards.

This recognition belongs to a team that works every day to deliver better outcomes with and for residents.

At Lancaster West, we have worked hard to build a team that reflects the community we serve:
- More than 25% of our staff are local residents living in the social housing we manage
- Our team speaks over 20 community languages
- Through LancWest Works, more than 140 residents have been supported into employment since 2021

LancWest Works connects local residents to jobs, apprenticeships and training linked to refurbishment, decarbonisation and neighbourhood services, creating lasting routes into employment rather than short-term placements. 👷🏽‍♀️🌿☁️🧑🏿‍💼

Many residents supported through LancWest Works have gone on to join our own neighbourhood team, progress within the wider Council, or build careers with our contractor partners.

That matters because resident involvement is not something separate from how we deliver services. It is built into our workforce, our decision-making and our approach to co-design.

This award is recognition of the brilliant people across Lancaster West who have helped create a genuinely resident-centred neighbourhood service, and of the residents and partners who continue to shape it with us.

A huge thank you to everyone who has played a part.

Address

Unit 3, Baseline Studios, Whitchurch Road
London
W114AT

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Telephone

+448003892005

Website

http://www.wearew11.org/

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