11/03/2026
In employability services, 5 extra minutes with someone who’s been out of work can make a huge difference.
It might be the chance for an employment adviser to ask one more question, build trust, or help someone start to see a path forward.
But too often, that time is lost to admin.
Richard Massey, Head of Continuous Improvement at AKG, recently spoke about how AI can help change that, not just by reducing admin, but by giving employment advisers more time with the people they support.
As he said during a recent Beam webinar:
“It’s not just about saving five minutes. It’s about where those five minutes are spent.”
Hear Richard explain it in his own words in the clip below.
Or if you want to watch the full webinar, get in touch with the team, and we’ll share the recording.
