Tenants Advice

Between 2019 and 2024, there were 16,098 complaints about damp and mould in social housing.

Behind every complaint is someone living with a problem that should have been taken seriously.

If you have reported damp, mould or repair issues to your council or housing association and they still haven’t been properly fixed, you may be able to get support.

Call 0800 098 2791 or DM us today.

Nuovo Law Ltd trading as Tenants Advice is a claims management company authorised and regulated by the Financial Conduct Authority FRN 837714. We receive a referral fee if your claim is accepted by a solicitor. It is possible to make a claim yourself for free or through the Housing Ombudsman Service.

“The damp in my flat is getting worse.”

If that sounds familiar, don’t leave it until the problem becomes unmanageable.

Poor housing conditions can become a health risk, especially when damp, mould, leaks or repairs are repeatedly ignored.

If you live in social housing and your council or housing association has failed to fix the issue, Tenants Advice may be able to help.

Call 0800 098 2791 or send us a message today.

Nuovo Law Ltd trading as Tenants Advice is a claims management company authorised and regulated by the Financial Conduct Authority FRN 837714. We receive a referral fee if your claim is accepted by a solicitor. It is possible to make a claim yourself for free or through the Housing Ombudsman Service.

Repairs should not be left sitting on a calendar with no action.

Damp, mould, leaks, cracks and delays can all make your home harder to live in, especially when you’ve already reported the issue.

If your council or housing association knows about the problem but repairs are still outstanding, keep a record of everything and get advice.

Call 0800 098 2791 or send us a message today.

Nuovo Law Ltd trading as Tenants Advice is a claims management company authorised and regulated by the Financial Conduct Authority FRN 837714. We receive a referral fee if your claim is accepted by a solicitor. It is possible to make a claim yourself for free or through the Housing Ombudsman Service.

Did you know 1 in 3 tenants were blamed for mould issues in their home?

Damp and mould should not be ignored, especially when it starts affecting your health or making your home unsafe.

If you live in social housing and you have reported damp, mould, leaks or other repairs to your council or housing association but nothing has been properly fixed, you may be able to get support.

Keep evidence of the issue, including photos, emails, repair reports and dates you contacted your landlord.

Outstanding repairs in your home?

Call us today on 0800 098 2791 or send us a message.

Nuovo Law Ltd trading as Tenants Advice is a claims management company authorised and regulated by the Financial Conduct Authority FRN 837714. We receive a referral fee if your claim is accepted by a solicitor. It is possible to make a claim yourself for free or through the Housing Ombudsman Service.

As the weather starts to warm up, cracks in your home can become more noticeable.

Some cracks may be minor, but others could point to bigger issues such as movement, subsidence, leaks, or structural defects.

If you live in social housing and you’ve reported cracks or repair issues to your council or housing association, but nothing has been properly fixed, it’s important to keep a record.

Take photos, save emails, note dates, and keep reporting the issue.

Your home should be safe, secure, and properly maintained.

Concerned about cracks or ongoing repairs?

Call Tenants Advice today on 0800 098 2791 or send us a message.

Tenants Advice is a claims management company. We receive a referral fee if your claim is accepted by a solicitor. It is possible to make a claim for free yourself or by contacting the Housing Ombudsman Service. Authorised and regulated by the Financial Conduct Authority FRN 837714.

You’ve done your part.

You reported it. You followed up. You waited.

Being ignored isn’t acceptable, especially when it’s affecting your home and health.

If nothing’s changing, now’s the time to take the next step.

📞 0800 098 2791
💬 Message us today

Nuovo Law Ltd trading as Tenants Advice is a claims management company who are authorised and regulated by the Financial Conduct Authority (FRN 837714). We receive a referral fee if your claim is accepted by a solicitor, it is possible to make a claim yourself for free or through the Housing Ombudsman Service.

Quick fixes aren’t real fixes.

If problems keep coming back, it’s a sign something hasn’t been properly dealt with.

You deserve repairs that last, not temporary patches.

📞 Speak to our team today: 0800 098 2791
💬 Or message us to get started

Nuovo Law Ltd trading as Tenants Advice is a claims management company who are authorised and regulated by the Financial Conduct Authority (FRN 837714). We receive a referral fee if your claim is accepted by a solicitor, it is possible to make a claim yourself for free or through the Housing Ombudsman Service.

You don’t have to figure this out alone.

From the first call to the next steps, we’re here to listen and guide you through the process.

Support starts with a conversation.

📞 0800 098 2791
💬 Message us today

Nuovo Law Ltd trading as Tenants Advice is a claims management company who are authorised and regulated by the Financial Conduct Authority (FRN 837714). We receive a referral fee if your claim is accepted by a solicitor, it is possible to make a claim yourself for free or through the Housing Ombudsman Service.

Reported it but nothing’s happening?

You’re not alone. Many tenants struggle to get basic repairs taken seriously.

If your landlord isn’t acting, there are steps you can take, and support available to help you through it.

📞 Call 0800 098 2791
💬 Or message us today

Nuovo Law Ltd trading as Tenants Advice is a claims management company who are authorised and regulated by the Financial Conduct Authority (FRN 837714). We receive a referral fee if your claim is accepted by a solicitor, it is possible to make a claim yourself for free or through the Housing Ombudsman Service.

Real experiences from real tenants.

When repairs are ignored, it doesn’t just affect your home, it affects your wellbeing, your routine, and your peace of mind.

We’re here to make sure you’re heard, supported, and taken seriously every step of the way.

If you’re dealing with ongoing repair issues, you don’t have to face it alone.

📞 Call us today: 0800 098 2791
💬 Or message us to get started

Nuovo Law Ltd trading as Tenants Advice is a claims management company who are authorised and regulated by the Financial Conduct Authority (FRN 837714). We receive a referral fee if your claim is accepted by a solicitor, it is possible to make a claim yourself for free or through the Housing Ombudsman Service.

Feeling ignored can be exhausting.

Chasing repairs, repeating yourself, waiting with no answers... It adds up.

But your voice matters, and you deserve to be heard.

If your housing provider isn’t listening, we’re here to support you.

📞 0800 098 2791
💬 Message us today

Nuovo Law Ltd trading as Tenants Advice is a claims management company who are authorised and regulated by the Financial Conduct Authority (FRN 837714). We receive a referral fee if your claim is accepted by a solicitor, it is possible to make a claim yourself for free or through the Housing Ombudsman Service.