Gateway Housing Association

We are aware that there is a water outage at Hernshaw E14 4BU, an engineer would be out shortly, to resolve the situation. We apologise for any inconvenience caused and thank you for your continued support.

e are aware that there is a leak in one of the blocks that has caused a loss of electricity in some of the properties in the E7 area.
Our contractors and Gateway Homeworks are on site to fix and restore electricity to the majority of properties by the afternoon and the remaining by end of the day.

If you are still without running water from the affected areas in the E7 area, please contact our Customer Services and we will have fresh water delivered to your property.

Our Customer Service team can be contacted at 020 8709 4300 or by email at [email protected]. We apologise for any inconvenience caused and thank you for your continued support.

We are aware of the Thames Water issue that has occurred in East London (E7) area, which Thames Water are working to resolve as soon as possible.

We understand that residents in the areas of; Earlham Grove, Spinney Court, Erin Court and Resida Court are without electricity or water.
We are making deliveries of fresh water to residents in these affected properties. As we continue to liaise with Thames Water, we will update residents with further information.

If you are a resident in one of these affected areas and have not received fresh water - please contact our Customer Services at 020 8709 4300 or by email at [email protected]

We are working to re-engage, re-connect and support customers as we re-open Holmsdale Community Centre and Huddlestone Community Centres.

Lets us know what type of activities you would like to see in your community centres, by completing our short activities survey https://bit.ly/3Dkse20

Our new Customer Portal will launch in Spring 2023 and offer more choice, convenience and flexibility for customers to manage and maintain their homes.

Register here: https://www.gatewayhousing.org.uk/my-gateway-portal

The portal will also provide information on up-and-coming resident engagement events.

Take our Activities Survey here: https://bit.ly/3Dkse20 to have your say in the events and activities that we host at our Community Centres:

Our call systems will be unavailable at 12 (NOON) on Thursday 09 February due to essential planned maintenance. We will be taking emergency calls only. If your call is not an emergency, please email [email protected] or use the MyGateway portal.

We apologise for any inconvenience caused

Resident safety is our main priority, It is important that any tenant experiencing dampness or mould, no matter how big or small, reports it to us as soon as possible.

Please see our updated guidance on reporting Damp and Mould in your home.

Visit Damp and Mould guidance here:
http://bit.ly/3JJKEgD

Gateway is proud to announce that we are officially GOLD!

We have been awarded the We Invest in People GOLD accreditation from Investors in People (IIP)

Only 17% of organisations achieve Gold. Thanks go to all our colleagues who contributed to making this exceptional achievement possible. The award illustrates our continual progress on improving approaches to people management and development across the business. It also indicated the success of our current corporate strategy, Unlocking Performance 2022 – 2023 as we continue to work to support communities to thrive.

Gateway’s IIP Gold Accreditation was a great opportunity for us to hear from colleagues across the organisation. Through their feedback, and the IIP assessments, we have learnt about what matters to employees. However, this is just the beginning as there is still more work to do. We will continue to improve our services to better the organisation and continue to move forward in how we manage, develop and lead at Gateway.

🔊Great News!...

Gateway’s Holmsdale and Huddlestone Community Centres are re-opening in to support customers with access to education and training or to learn a new skill!

We are working with our partner, the Housing Association and Community Trust (HACT) to deliver a programme of Community Engagement events and activities that re-engage and re-connect customers as we enhance our community engagement and investment activities.

Your contribution is needed to help us to deliver the right activities that cater for all needs.

Please take our Activity Survey http://bit.ly/3Dkse20 to help us shape the future of your community

We have a fantastic opportunity for you to join the team at Gateway:

Communications Manager
Mile End, London
Full – time
Salary - £49,000 per annum

To find out more and to apply visit: http://bit.ly/3RazLWE

Our latest vacancies Communications Manager Posted Friday, 27 January 2023 Communications Manager Mile End, London Full – time Salary - £49,000 per annum

Stay tuned as we launch the new self-service MyGateway Customer Portal offering residents more choice, convenience and flexibility.

Access your tenancy documents through the portal to simplify managing and maintaining your home

For more information and to register: https://bit.ly/3Zxlgjw