The Retail Ombudsman

The Retail Ombudsman is an independent ‘not for profit’ and impartial organisation that specialises in resolving consumer disputes.

We are authorised by Government to operate as an ‘ombudsman’ as well as being authorised under The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015. Our service is FREE for consumers. We can deal with a wide range of disputes including:

- Disputes with retailers where good or services are purchased in-store.
- Disputes with retailers where goods or services are purchased online.