Appello Group

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Appello Group We're focused on providing technology-enabled, integrated care and life safety services. These help

Appello started operations in the autumn of 2014 following the merger of CarelineUK Ltd, Cirrus Ltd and Appello Telehealth Ltd but our combined histories go back much further than that… Our journey of supporting housing, health and social care to provide patient and residents with better care dates back to 24th June 1988 when we took our first emergency call. With a team of just five employees we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team. The synergies between the three businesses and changing needs of our customers led to the merger in 2014. Now, working with 3 of the 4 largest housing associations and hundreds of other like-minded organisations we’re transforming the quality of life for older people. Together we now have over 300 employees, supporting over 400,000 people across the UK.

Digital telecare technology is only as effective as the experts responding behind the scenes ❤️‍🩹Our monitoring centre o...
22/10/2026

Digital telecare technology is only as effective as the experts responding behind the scenes ❤️‍🩹

Our monitoring centre operators answer calls 24 hours a day, 365 days a year. Operating on modern digital platforms, they receive real-time resident information instantly, allowing them to assess emergency situations with speed, accuracy, and empathy.

As telecare infrastructure evolves, technology provides the speed - but our operators provide the judgment, care, and human connection that keep residents safe and housing providers confident.

A huge thank you to our call handlers for their unwavering dedication every single day and night!

See how our call handlers respond when every second counts 👉: https://eu1.hubs.ly/H0z4y5b0

21/10/2026

Some of the calls Appello’s out-of-hours team takes are from people at the worst moment of their week.

Someone in a mental health crisis. Someone with nowhere to sleep that night, frightened or angry or both.

Call handlers aren't social workers, but they can be the people who connect residents to social workers.

That distinction matters more than it sounds. It means we gather what we need and no more, so nobody has to sit on the phone repeating something painful just to get help.

The team gets the right person involved, be it a social worker or the duty manager. Where possible, a hotel is booked so someone has a safe place for the night.

It comes down to two things, and neither can be traded for the other: quality and speed.

Training for these calls is a big part of what happens behind the scenes. They don't come often, but when they do, there's a real person on the other end who needs the team to get it right.

Empathetic crisis handling is just one specialized aspect of Appello's overall housing support services.

How our teams train for the hardest calls, and everything else we cover out of hours 👉: https://eu1.hubs.ly/H0y-ttx0

The transition from analogue to digital telecare poses an immediate operational risk for Almshouses and historic housing...
20/10/2026

The transition from analogue to digital telecare poses an immediate operational risk for Almshouses and historic housing providers across the UK.

Because legacy emergency alarms speak a different technical language than modern digital lines, initial signal scrambling and call delays are becoming increasingly common.

Across analogue systems, First Time Call Failure (FTCF) rates now average 28% - with certain legacy equipment reaching failure rates as high as 42%.

For Almshouses trustees, acting well ahead of the January 2027 deadline is essential to protect resident safety and safeguard heritage properties.

In our latest guide, we examine the practical steps needed to navigate this transition:
⚠️ Understanding connection risks
🛣️ Evaluating transition paths
🏗️ Managing building constraints

Ensure your emergency response systems remain safe, compliant and reliable.

Read the full guide 📖: https://eu1.hubs.ly/H0z7DSt0

# HousingTrustees

We’re excited to be exhibiting at the TSA Advancements in Technology event on 10th November at Bolton Wanderers FC! ⚽️We...
16/10/2026

We’re excited to be exhibiting at the TSA Advancements in Technology event on 10th November at Bolton Wanderers FC! ⚽️

We are looking forward to connecting with service leaders and housing providers to explore how digital innovation and TEC are strengthening services, improving safety, and supporting resident independence.

Make sure to stop by our stand to chat with the team! 👋

Get your tickets & info here: https://eu1.hubs.ly/H0yYY000

The digital switchover is changing the way telecare services operate across the UK - but are legacy systems keeping up?I...
15/10/2026

The digital switchover is changing the way telecare services operate across the UK - but are legacy systems keeping up?

In our latest First Time Call Failure (FTCF) report, we’ve updated our methodology to give housing providers a truer, clearer picture of connection trends across the country.

As housing providers upgrade schemes to SmartBridge or full digital solutions, upgraded devices leave the analogue estate each month. Accounting for this shifting pool of devices ensures our monthly trend analysis remains clear, consistent, and accurate over time.

In this month’s report, we look at:

📉 New 3-month trend graph to track how failure rates are evolving over time.
⚠️ The genuine, baseline failure rate on remaining analogue lines
📱 Pinpointing exactly which legacy protocols and devices face the highest connection risks today.

For housing leaders, understanding these true underlying trends is vital for prioritising upgrades before emergency connection issues impact residents.

Because behind every percentage is a resident relying on their alarm call to connect.

📊 To see the full trend analysis, benchmark specific device and protocol performance download the full report today: https://eu1.hubs.ly/H0z5C4z0

Winter operational surges present one of the most critical resilience challenges for housing providers and monitoring ce...
14/10/2026

Winter operational surges present one of the most critical resilience challenges for housing providers and monitoring centres alike ❄️.

When emergency services face heightened demand, telecare monitoring serves as the vital first line of response for thousands of vulnerable residents.

Maintaining fast response times and operational continuity is vital.

In our upcoming webinar on Wednesday 18th November (2PM - 3PM), our expert panel will share actionable strategies to help monitoring operations prepare for seasonal demand:

➡️Historical volume trends: analysing call spikes and seasonal pressure points
➡️Workforce and recruitment planning: early seasonal hiring and multi-skill operator training
➡️Hybrid operational continuity: leveraging cloud telecare platforms for remote resilience.
➡️Data-driven triaging: using live resident data portals to accelerate emergency response.

Secure your place to understand how monitoring centres should manage winter surges and what your housing organisation should expect during peak demand.

Register today 👉: https://eu1.hubs.ly/H0z3LP80

"Appello’s comprehensive monitoring service provides YHG users and their families with peace of mind; safe in the knowle...
13/10/2026

"Appello’s comprehensive monitoring service provides YHG users and their families with peace of mind; safe in the knowledge that help is on hand 24 hours a day, 365 days a year." - Your Housing Group

Managing telecare across multiple housing associations often creates fragmented monitoring and inconsistent service delivery.

When Your Housing Group needed to consolidate services for over 4,500 connections across 10 incumbent providers, they transitioned to Appello’s CareNet EVO platform in just two months.

The unified digital monitoring platform delivers:

➡️continuous 24/7/365 coverage across diverse housing portfolios
➡️full GDPR compliance and data integrity across all resident records
➡️real-time KPI visibility and proactive reporting for operational teams.

Read the full case study to see how YHG streamlined their monitoring operations 👉: https://eu1.hubs.ly/H0yS7Pl0

🌃 Unexpected property issues outside normal working hours can cause immense anxiety for vulnerable residents.Whether it ...
08/10/2026

🌃 Unexpected property issues outside normal working hours can cause immense anxiety for vulnerable residents.

Whether it is an electrical fault on a Friday evening or a security concern late at night, clear communication is essential for resident wellbeing.

Delivering high-quality support off-hours comes down to three essentials:

➡️ Answering calls promptly with a calm, professional tone
➡️ Offering greetings that reflect your brand
➡️ Capturing accurate details so daytime teams can follow up immediately

Supporting over 600,000 service users across the UK, our operators handle every situation with care, ensuring residents feel reassured at any hour.

Download our Out of Hours brochure to see our approach to resident-first call handling 👉: https://eu1.hubs.ly/H0yY6b70

07/10/2026

About 35 to 40% of the calls received on an emergency-only line are not emergencies.

That can be surprising. But the reality is that the word "emergency" means something different to everybody. What one person shrugs off, another is genuinely frightened by. Both of them are ringing the same number at 9pm.

So the skill is working out, quickly, what is urgent and what can wait until the morning, without ever making the caller feel they were wrong to ring.

Each customer's own procedures guide the process, with calls triaged against a detailed knowledge base. Is the leak going near electrics, or is it containable? Is it getting worse? Is anyone vulnerable in the home?

And when it isn't an emergency, the caller is still given an explanation, the issue is logged with a case number, and it is passed to the main office the next morning. Nothing gets lost.

Getting that judgement right, hundreds of times a night, is one of the hardest things a call handler does.

That judgement is a key part of what an out of hours partner provides.

Find out more about how this works: https://eu1.hubs.ly/H0yLstl0

We are live at the Scotland Housing Conference 2026 in Glasgow today! 🏠If you are looking to navigate the 2027 digital s...
06/10/2026

We are live at the Scotland Housing Conference 2026 in Glasgow today! 🏠

If you are looking to navigate the 2027 digital switchover, protect emergency call lines, or secure your telecare infrastructure, come and speak with the Appello team!

Stop by to say hi and discuss how we can support your properties and residents! 👋

Address

19 Queensway
New Milton
BH255NN

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+44 333 321 4046

Website

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