14/10/2026
A little reminder about contacting the Paediatric Diabetes Team 💙 We know how important it is for you to be able to contact us, and we appreciate your patience and understanding as we support all our children, young people and their families.
To help us manage emails as efficiently as possible, please could we ask you to remember the following:
💙 Please include your child’s full name in every email, including their surname. We look after a large number of children and young people, and some share the same first name. Including their full name helps us identify the correct person and respond appropriately.
⏰ Emails are for non-urgent queries only. We aim to respond within 24–48 hours, although we are currently experiencing some delays due to the high volume of work within the service. Please bear with us while we work through your messages.
📩 Please avoid sending multiple emails about the same query. We understand that waiting for a response can be frustrating, but sending repeated emails can make it harder for us to manage the inbox and may delay responses further. We will get back to you as soon as we can.
🚨 If your child or young person needs urgent diabetes advice, please do not wait for an email response. Use the urgent daytime or OOH contact numbers.
Thank you so much for your continued patience, kindness and understanding. We really appreciate your support as we continue to care for our wonderful children, young people and families. 💙
The Paediatric Diabetes Team 💙
