Shropshire Towns and Rural Housing

02/11/2026

⭐ Our 2025/26 Annual Report

Have you seen our 2025/26 Annual Report?
Hear from members of our Customer Scrutiny Panel as they take you through our performance over the past year, the progress we’ve made and how customer feedback continues to help shape and improve our services.

🎥 Watch the video below.

You can find our full Annual Report, performance information and Annual Report newsletter on our website. Link in the comments. 👇

Presented by members of our Customer Scrutiny Panel, this video sha...

02/11/2026

🎆 Planning for Bonfire Night? Stay safe

With Bonfire Night coming up this Thursday, please take a few simple steps to help keep yourself, your home and your neighbours safe.

🔥 The safest way to enjoy fireworks is at an organised display.

🏠 Never light fireworks or bonfires on balconies or in communal areas.

🚪 Keep communal hallways, stairwells and other escape routes clear.

🐾 Fireworks can be frightening for pets, so keep them safely indoors where possible and plan ahead.

👋 If you're planning on celebrating at home, letting your neighbours know beforehand can make a big difference, particularly for people with pets, young children or anyone who finds unexpected loud noises distressing.

And don't forget to test your smoke alarms regularly.

For more advice on keeping your home safe from fire, take a look at our Fire Safety page. Link in the comments. 👇

22/10/2026

🍂🏡Our Autumn/Winter Customer Newsletter Has Arrived!

The latest edition of our customer newsletter is now available, and this issue is a special Annual Report edition, highlighting some of the key achievements, improvements and investments from 2025/26.

You'll also find updates from across STAR Housing, information about getting involved, customer feedback, community news and more.

Take a look and see how customer voices are helping to shape our services and communities.

📖 Read the Autumn/Winter Customer Newsletter via the link in the comments.

22/10/2026

We're carrying out some updates to our website today. While the site will remain available, some customers may notice that pages are a little slower to load than usual.

You can still use the website as normal and report repairs, make payments and access our online services. If you have any problems getting through to us online, our friendly team is here to help on 0333 321 2200.

Thank you for your patience.

21/10/2026

🔧 We're recruiting a Multi-Skilled Plus Operative (Electrical) to join our Property Team at STAR Housing.

This is a hands-on role delivering repairs, maintenance and safety-focused work in our customers' homes across Shropshire. We're looking for someone with strong electrical expertise, great problem-solving skills and a commitment to providing excellent customer service.

✅ Salary: £37,280 - £39,152
✅ Based in Shrewsbury
✅ Full-time role
✅ Closing date: 11 November 2026

If you're an experienced tradesperson ready to bring your skills to a role that makes a real difference to local communities, we'd love to hear from you.

Apply now - link in comments.

20/10/2026

🛠️ You Said, We Did: Improving Our Repairs Service

When customers tell us what matters, we listen.

Our Customer Scrutiny Panel recently carried out an in-depth review of our repairs service after customers highlighted concerns around repair times, communication, repeat visits and knowing what would happen next. Their findings helped shape a range of improvements across the service.

As a result, we've introduced changes including appointment reminders, "on the way" calls, improved repair scheduling, additional quality checks and better support for customers who need extra help.

The impact has been clear, with satisfaction with repair times increasing by 12 percentage points following the panel's recommendations.

This is a great example of our You Said, We Did approach in action and how customer feedback directly influences the services we provide.

📖 Read the full case study via the link in the comments.

We're also publishing more examples of how customer feedback is making a difference across STAR Housing, so keep an eye on our You Said, We Did page for future case studies.

19/10/2026

🙋‍♀️ Have Your Say

Whether you can spare a few minutes for a survey or would like to play a more active role, there are lots of ways to get involved.

From customer panels, consultations and feedback opportunities, your voice helps shape the future of housing in Shropshire.

Find out more about getting involved:

www.starhousing.org.uk/get-involved/

Learn more about our panels :

www.starhousing.org.uk/get-involved/our-panels/

15/10/2026

🏡 We're recruiting: Income & Sustainment Officer

Do you have experience in income recovery, housing management or debt advice? Are you passionate about helping people sustain their tenancies while balancing a fair and supportive approach to arrears management?

We're looking for an Income & Sustainment Officer to join the STAR Housing team.

✅ Manage rent arrears and housing-related debt cases
✅ Support customers to maximise income and access benefits
✅ Agree sustainable repayment plans
✅ Work with partner agencies to help tenants remain in their homes
✅ Make a real difference to individuals and communities across Shropshire

📍 Shrewsbury
💷 £31,537 - £33,699 per year
⏰ 37 hours per week
📅 Closing date: 30 November 2026

If you're looking for a rewarding role where you can support customers while protecting vital housing income, we'd love to hear from you.

👉 Link to apply in the comments.

14/10/2026

Use the right online form for a quicker response ⏱️

Did you know we have different online forms for different requests and enquiries?

Whether you need to report a repair, report anti-social behaviour, make a complaint or tell us about a problem, using the correct form helps your enquiry reach the right team first time.

While our general enquiry form is always available, choosing a specific form can often mean a quicker response, as it goes directly to the team that deals with that type of request.

Visit our Report, Request, Apply page to find the right form for your enquiry.

Link in the comments ⬇️

A few extra seconds choosing the right form can help us deal with your enquiry more efficiently and get you the help you need sooner.

12/10/2026

📢 Today we're launching our 2025/26 Annual Report

As National Scrutiny Week begins, we're proud to launch our 2025/26 Annual Report, presented by members of our Customer Scrutiny Panel.

The report highlights our performance over the past year, the progress we've made and the difference customer feedback continues to make to our services. This year's report is particularly special because it has been presented by customers who volunteer their time to scrutinise our services, challenge us to do better and help ensure the customer voice is at the heart of what we do.

A huge thank you to our Customer Scrutiny Panel for their hard work, commitment and support throughout the year.

Watch the Annual Report video below. For the full Annual Report, performance information and Annual Report newsletter, visit the link in the comments.

Over the coming weeks, all STAR customers will receive our Annual Report edition of the customer newsletter, either by email or in print, providing an overview of our performance, achievements and priorities.

Presented by members of our Customer Scrutiny Panel, this video sha...