14/05/2025
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Last week, we received a call from a brave teenager who wanted to report her mum's partner for being violent towards her mum. ๐
However, the teenager was deaf, and as a British Sign Language (BSL) user, wasn't able to report it over the phone by calling 999...
Luckily, she knew exactly how to contact us in an emergency like this one so officers could be sent out to help. ๐
She already had the '999 BSL' smartphone app downloaded, so within minutes, she was connected to an operator in our control room, communicating via a BSL video relay interpreter.
We were able to get all the necessary details from the teenager via the interpreter, and send officers straight out to her location. ๐จ
The app enables deaf BSL users in the UK to make calls to all emergency authorities, such as the police, ambulance, fire and coastguard services.
Don't forget if you have a hearing or speech impairment and youโve pre-registered with our emergencySMS service, you can use our textphone service 18000 or text us on 999. ๐
Thankyou to the brave teenager who sprung into action to protect her mum. This is a great example of understanding our contact options based on your communication needs. ๐ฒ
Learn more about the different ways you can contact us here ๐ https://orlo.uk/Z2J0k