02/11/2026
Have you lost money with M Johnson funeral directors?
Here's what you can do:
1. Check your paperwork: Establish whether your funeral plan was provided by a separate company or directly by the funeral director themselves. Contact the plan provider to check whether your plan is still valid.
2. Contact the FSCS: If the regulated funeral plan provider has gone out of business, you may be entitled to compensation or a replacement plan. Visit:
https://www.fscs.org.uk/what-we-cover/funeral-plans/
3. Report suspected fraud: If you believe the funeral director has taken your money without securing a funeral plan, report it to Action Fraud:
Https://www.actionfraud.police.uk/
4. Contact your bank: If you paid by credit or debit card, ask about Section 75 protection or chargeback. If you paid by bank transfer, contact your bank immediately.
5. Keep all evidence: Retain contracts, receipts, bank statements, emails and correspondence. If the business has entered liquidation, contact the appointed insolvency practitioner to register your claim.
6. Beware of recovery scams: Don't pay anyone promising to recover your money without thoroughly checking their credentials.
Most importantly, don't assume your money is lost. Even if the funeral director has disappeared, your plan may have been secured with another provider and could still be valid.
If anyone has contact details for Mr Johnson please let me know as I'd like a chat.
