Yorkshire Ambulance Service NHS Trust

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Yorkshire Ambulance Service NHS Trust

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Yorkshire Ambulance Service NHS Trust provides 24-hour emergency and healthcare services to a population of more than five million.
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In an emergency, please call 999.

01/11/2026

Our control room colleagues work extremely hard to support patients across Yorkshire over the phone. As we end , we're highlighting their efforts in 2025-2026:

- 1.73 million calls were answered by our Integrated Urgent Care(IUC)/ NHS 111 team, an average of 4,745 calls a day
- 1.25 million emergency and routine calls were received into our Emergency Operations Centre (EOC), an average of 3,434 per day
- 401, 334 calls were taken by our Patient Transport Service (PTS) Reservations Team.

31/10/2026

Don't give yourself a fright this Halloween by ending up in the back of an ambulance.

If you're out tonight, drink responsibly and look after your friends if they've had too much. Alcohol related incidents put a strain on our service, so please know your limits.

30/10/2026

Gary is a Health Advisor in our 111 service.

He said: "As health advisors we often touch people's lives when they are in need and quite often not at their best. No matter what the reason for calling, I will always try to help patients with empathy and compassion and I feel most proud of being able to do so with a smile on my face, no matter how challenging the situation is.

I find the role very rewarding and will often leave the building knowing I have had a positive impact upon people and for me, job satisfaction just doesn't get better than that.

Working as a health advisor has completely changed my outlook on life and has made me a much more caring and thoughtful person, many of my friends and former colleagues have told me so and this is probably the main reason why I honestly believe that coming to work here was one on the best decisions I have made in my life."

30/10/2026

Emma has worked for our service for just over a year within the non-emergency Patient Transport Service (PTS) which provides NHS-funded transport for eligible who are unable to travel to their healthcare appointments by other means due to their medical condition.

Emma said she really enjoys the camaraderie within her team and also the opportunity to connect with members of the community who need help.

She said: "There's people who simply may not be able to get to their appointments without us. It can also be the case that I am the only person a patient has spoken to that week so being able to have a brief chat and show kindness can make their day."

29/10/2026

Our Remote Patient Care Wellbeing Team supports our staff in Integrated Urgent Care and the Emergency Operations Centre by promoting the health and wellbeing of staff who take thousands of 999 and NHS 111 calls from the public every day.

Outside of work even our Wellbeing Leads, including Phil and Aliay, need time to relax and switch off and focus on their own wellbeing.

Phil said: "I find keeping busy with my hobbies helps me relax after a busy day at work. I play guitar (badly) in two bands which takes me up and down the country for gigs, and this has the bonus of giving me something to look forward to."

Aliay said: "Outside of work, you’ll usually find me lifting weights in the gym, building my healthy meal prep business, Power Prep Kitchen, or spending time with my kids. I’m also always dabbling in a new hobby — recent attempts have included roller skating, Thai boxing and an allotment that lasted a grand total of one month!"

29/10/2026

Lisa works as an Operational Service Manager in our Integrated Urgent Care (IUC) team which takes NHS 111 calls.

Alongside this, she has spent almost 10 years supporting our Winter Flu Campaign, delivering vaccinations not only to those in her direct team, but also to the wider YAS workforce through drop-in clinics. This also included Covid 19 vaccinations throughout the pandemic.

Lisa said: "Nobody likes having a jab but keeping our staff protected from flu is crucial to ensuring they are fit and well to do their jobs, enabling them to keep members of the public safe and continue delivering excellent patient care. I estimated I did about 100 vaccinations a year, so overall probably somewhere in the region of 1,000 altogether over the years!"

28/10/2026

Chris works as a Clinical Duty Manager in our Emergency Operations Centre.

In his role, Chris uses video triage to help assess a patient's condition in an emergency, rather than relying solely on telephone assessment.

He recalls one particularly serious incident involving a patient who was suffering from a neck bleed, where having an eyes-on approach made all the difference.

He said: "What I saw was nothing like what I had pictured from the telephone assessment. The patient had suffered a catastrophic blood loss of several pints and was at immediate risk of an inevitable cardiac arrest.

"I immediately recognised the seriousness of the patient's injury and upgraded the incident to Category 1, which is the highest priority. I alerted the Critical Care Paramedic and Incident Command Desk, helping to get the appropriate specialist response to the patient as quickly as possible."

Later in the same day Chris again used the video triage to assess a separate patient whose hand was stuck in machinery.

Chris said: "Using video triage, I could see that the patient's arm was actually trapped up to the shoulder in an industrial press. This gave us a much clearer picture before resources arrived and supported the early activation of the Hazardous Area Response Team, Critical Care and the Fire Service."

In both separate instances, the patients survived thanks to Chris' decisive actions combined with the use of the innovative technology.

27/10/2026

"We will not tolerate racism, aggression or abuse in any form. Our staff and volunteers have the right to dignity, respect and safety from racism. We are proud to have a diverse workforce, with staff and volunteers from all backgrounds providing services across our region.

We have had to remove a post shared to celebrate the amazing work of our staff as part of Control Room Week because of the unacceptable comments and abuse posted. This is not acceptable and we will continue to actively challenge racism and promote racial equality."
Peter Reading, Chief Executive

Our social media standards of behaviour are available to view on our website https://www.yas.nhs.uk/news/social-media/

26/10/2026

Ross recently started working as a Dispatcher in our Emergency Operations Centre (EOC), having previously worked as an Emergency Health Advisor, taking 999 calls.

Dispatchers play a vital role in ensuring patients receive the right care at the right time. Every incident requiring an ambulance is clinically assessed and sent to the dispatcher responsible for a designated geographical area. Using mapping systems, two-way radio and telephone communications, dispatchers maintain oversight of emergencies and available resources, deploying the most appropriate response.

Pinpointing the exact location of a casualty can be difficult if they are unfamiliar with their surroundings or are out and about in the outdoors in remote locations. In one recent unusual incident, a walker had fallen off a waterfall and hit their head whilst hiking in the Peak District. Ross helped the walker use What3Words to pinpoint his exact 3m x 3m location which then helped navigate crews on the ground to the best possible route in to reach him. The patient survived their injuries.

Ross said: "I really enjoy managing incidents to make sure crews with the right specialism get to the right place, so patients can get the right help as quickly as possible."

24/10/2026

Last week Craig and his family reunited with Casey, who was one of the crew members who saved his life following a one punch attack in 2021.

Craig was enjoying a night out in Sheffield when he was struck from behind. The attack left him temporarily paralysed, he required multiple brain surgeries and had to retire at 51.

Incredibly just two months later he managed to walk his daughter down the aisle at her wedding, a dream of his. Since then he has continued to go from strength to strength and has raised money for traumatic brain injury charities and volunteers in mental health groups as part of the Sheffield Wednesday Football Club Community Programme.

Despite these positives, Craig's life was changed forever because of this attack and he is spreading awareness of the devastating consequences just one punch can cause.

Address

Springhill Brindley Way
Wakefield
WF20XQ

Telephone

+443331300550

Website

https://www.yas.nhs.uk/

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