Green Square Accord

13/11/2026

We are currently experiencing disruption to some of our services due to a global Microsoft outage.

Unfortunately, we're unable to send or receive emails or receive requests through our customer portal.

📞 Our phone lines remain open on 0300 111 7000, but we are expecting high call volumes. Please only call if your enquiry is urgent or an emergency.

💳 Payments:
- If you have your 19-digit payment reference number, you can still pay by calling us and selecting Option 1.
- Payments can also be made through the MyGSA customer portal.

We apologise for any inconvenience and thank you for your patience and understanding. We will share further updates as soon as we can.

12/11/2026

Are you looking to move home quickly? We sometimes have homes available for immediate rent.

Existing customers, applicants on local authority housing registers, and tenants of other social housing providers are prioritised for these homes.

View our properties currently available here: bit.ly/4lu4sVS

Our immediately available homes to rent are perfect if you’re looking to move quickly.

11/11/2026

Today, we pause to remember.

On 11 November, the UK and Commonwealth mark Remembrance Day, honouring the end of the First World War at 11am on 11 November 1918 🌹

At GSA, we will join the nation in observing the two-minute silence at 11am. We have also been selling poppies at our head office in support of the Royal British Legion, helping to raise awareness and funds for the armed forces community. 🎖️

10/11/2026

Last week, colleagues came together at our head office for our Gold Star Awards, where Shanae, our Dementia Café Coordinator, was named Gold Winner in the Customer Choice category 🎉

We introduced the Customer Choice category last year to give our customers the chance to recognise colleagues who've truly made a difference. Our Customer Panel reviewed the nominations and selected the winners.

The feedback from customers highlighted Shanae's warmth, dedication and passion for supporting people living with dementia and their carers. From leading engaging activities such as quizzes, music and reminiscence sessions to creating meaningful connections, she consistently goes above and beyond to make a positive difference in people's lives.

Congratulations Shanae! 👏

06/11/2026

📅Live in Corsham? Come and chat to us at our drop-in surgery today in partnership with Corsham Town Council.

Meet your housing officers, share feedback or concerns and get advice.

🕐When: Friday 6 November, 2 - 3pm
📍Where: Corsham Town Hall, SN13 0EZ

04/11/2026

We're delighted to announce that our October Way to Go Hero is Rachel, our Housing Officer.

Rachel was nominated for her compassion, professionalism, and dedication to putting customers at the heart of everything she does.

One customer wanted to personally recognise Rachel for the support she provided, taking the time to listen, understand their situation and help them access the support they needed.

Our Way to Go initiative celebrates colleagues who go above and beyond while living our GSA Way commitments and behaviours.

Way to go, Rachel! 👏

02/11/2026

Now is a good time to test your heating and hot water, as colder weather begins to arrive.

If you identify a problem with your boiler or your heating, please report it as soon as possible so we can assess the repair.

Report repairs by email, your customer portal, or by calling us: www.greensquareaccord.co.uk/contact

30/10/2026

When you need information about your tenancy, you can refer to your online Tenant Handbook. It brings together everything you need to know in one handy place:

This interactive flipbook is created with FlippingBook, a service for streaming PDFs online. No download, no waiting. Open and start reading right away!

30/10/2026

Our monthly performance figures are in for October.

We publish our performance so our customers, stakeholders and colleagues can see how we’re delivering on the things that matter most to our customers.

Find out how we performed against our targets for customer satisfaction, repairs and complaints here: https://bit.ly/4BA1uqE

29/10/2026

We're proud to have awarded £3,770 through our Community Impact Fund to two local charities supporting families across Wiltshire. 💙

🏕️ HEALS of Malmesbury received £1,770 to support its summer holiday activity programme, including Camp Wilderness and family trips during the school holidays. The funding helped children build friendships, develop life skills and enjoy new experiences.

🤝 Families Out Loud received £2,000 to support one-to-one counselling sessions for families affected by a loved one’s addiction, helping provide a safe space to build resilience and access vital support.

Our Community Impact Fund offers grants of up to £2,000 a year to resident groups, community projects and local charities, funded through social value contributions from our suppliers.

📖 Read more: https://bit.ly/4Bwhry7